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“Made me feel like a special guest”

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Grand Mercure Bangkok Fortune
Ranked #142 of 858 Hotels in Bangkok
Certificate of Excellence
Australia
Level Contributor
65 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Made me feel like a special guest”
Reviewed January 18, 2014

Staff were excellent throughout my stay, particularly Bo Ram Park who assisted with my check in and ensured things went smoothly for my stay. She speaks excellent English, having been raised in New Zealand, and was very practical, and gave me a 1400 hours check out, which was perfect for my flight.. Excellent customer relations from the beginning made me feel special, so thank you.

The room had been renovated. It had good views over the big Rama 9 Asok Rd intersection, and I could see far into the distance. The bed was comfortable. The bathroom had good water pressure and plenty of hot water. Complimentary fruit was a nice touch too.

There were some issues with the TV, the satellite server had gone down, but there were still plenty of channels anyway.

The decor of the pool and sauna was a step back in time, kind of funny. The sauna worked well and the pool was cool. The pool area is an L shape and the deck chairs are around the corner, hosting young Russians catching some sun. The sauna is free, great, as many hotels of this level have them in pay per use spas.

Breakfast was a decent spread. Not lavish, but plenty of selections for Asian and Western palates.

Location is great. Access to many forms of public transport, including the underground and one stop from the airport link train. If you want to shop there are loads within a few minutes walk, with the new Central Plaza on Ratchadapisek, anchored by Robinsons.

If you want to sample the huge outdoor beer drinking and entertainment venues, there is one near the Tesco Lotus.

I secured an excellent deal directly through Accor for this hotel. If you can find a cheap rate, then it offers an excellent deal, especially if you want access to shops and transport, but don't need to be near all the tourists. Being on the underground is pretty much the same as being on the skytrain.

Room Tip: The higher the room, the better the view
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager-GMFB, General Manager at Grand Mercure Bangkok Fortune, responded to this review, March 14, 2014
Dear morpet, Thank you for mentioning Bo Ram who has quickly becoming a star in taking care our guest service since she joined us few months back. Your kind words will be passed on. Glad to hear your likes including the comfortable new rooms, breakfast, location and transport options and the Best Price Guarantee at the direct Accor hotels booking channels. Lastly, uplift the pool area is among our consideration in the future refurbishment programs. Hope that we can see you back soonest. Best regards, Stanley Chan - General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Hong Kong, null, Hong Kong
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 15, 2014 via mobile

Stayed there for three nights. It was right next to a MRT station and opposite to a big shopping mall. The bed was ok. Drains did not work well. I was told by my colleagues that it was a common feature in this hotel. Breakfast was ok. Free internet was speed limited at about 500kps... Very slow.

Stayed January 2014, traveled on business
Helpful?
Thank beleebala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager-GMFB, General Manager at Grand Mercure Bangkok Fortune, responded to this review, March 14, 2014
Dear beleebala, Efficiency of drain at time bordered one type of rooms (about 19 units) has been rectified. Increase speed of free internet if presently under review. New speed can be expected latest by Mar. Subway (MRT) and good malls around will continue to be among our advantages. Hope to welcoming you back soon. Best regards, Stanley Chan - General Manager
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Level Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 15, 2014 via mobile

This hotel is good for business stay. Close to shopping mall and food courts and resto. Close to MRT station.

Hotel room is good. The new lobby is better than the old one. The restaurant serves many variey of foods.

Stayed September 2013, traveled on business
Helpful?
Thank Feriandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager-GMFB, General Manager at Grand Mercure Bangkok Fortune, responded to this review, March 14, 2014
Dear Feriandi, Again, you have said it all. Shopping, dining, various transport options, refreshing hotel lobby with choices of different cuisines on premises have ensured you a pleasant stay. Hope to see you more often in the year to come. Best regards, Stanley Chan - General Manager
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Haifa
Level Contributor
261 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed January 14, 2014

I have been visitng bangkok ofter for 20 years, but this is my first time in this hotel (it is outside the demonstration areas, so transportation to/from it is not affected).
The staff and service were very good.
The buffet breakfast is very reasonable, even very good for this level of hotel.
The location is very convenient in many ways (although a little outside the most central areas):
1. Access to/from both airports.
2. Just on a subway station
3. Literally next door to the (probably) best electronics mall in Bangkok (Fortune IT)
4. Accross the street from a mall with a very good food court (convenient for evenings).

The rate is very reasonable: about 80$US for single

The negative points:
1. Slow Internet (512 k free of charge; 2 M for 400 baht a day).
2. Expensive rate for the use of meeting room (2000 baht for 1 hour).
3. Some floors have not been renovated yet

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yshargal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager-GMFB, General Manager at Grand Mercure Bangkok Fortune, responded to this review, March 14, 2014
Dear yshargal, Hope that we could have serviced you earlier during your 20 years travel but never too late. Thank you for spending you time to write and share your comments with viewers over your recent stay. Nice to hear the positives on staff, service, breakfast, location, travels and options on dining as well shopping. At the same time, we have taken notes on your comments on meeting rate and free internet speed that we planned to put up. Last few guest room floors will be renovated this summer. Look forward to welcoming you back to the sunny Thailand. Best regards, Stanley Chan - General Manager
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1 review
Reviewed January 1, 2014

The service was great. They were very friendly. Hotel is in a very good location to travel around Bangkok. The room was very clean, and as a person very sensitive with smell, I usually have issues with it at many hotels. But I had no problems. The bathroom was very clean and bad odor free!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shinshin88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager-GMFB, General Manager at Grand Mercure Bangkok Fortune, responded to this review, January 5, 2014
Dear shinshin88, Thank you for sharing your stay experience. This hotel is strategily located with the support of all means of travels in Bangkok from express/motorway to metro/airport rail. As we renovated our rooms, we have carefully chosen parquet flooring and carpet tiles that are known for easy cleaning and odor free to be our main stream. Hope your travel plan brings you back shortly. Best regards, Stanley Chan/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Bangkok Fortune

Property: Grand Mercure Bangkok Fortune
Address: 1 Rachadaphisek Road | Fortune Town, Bangkok 10400, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#91 Business Hotel in Bangkok
#121 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Bangkok Fortune 4*
Number of rooms: 400
Official Description (provided by the hotel):
Rises 26 floors, Grand Mercure Bangkok Fortune is annexed to Fortune Town, IT Mall and the new Grand Central Rama 9 modern shopping mall. Enjoy easy access to expressways. MRT station (subway) at doorsteps. All 400 tastefully furnished bedrooms are equipped with individual controlled aircon, bathtub and/or shower, minibar, electronic safe, movie & satellite tv channels, IDD & internet service. Massage, sauna & outdoor pool on podium floor. 24-hour room service plus a choice of fine cruisines: Chinese, Japanese and international dishes. 3 Buffet meals available plus options on a-la-carte from noon. ... more   less 
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Also Known As:
Grand Mercure Fortune Bangkok Hotel Bangkok
Grand Accor Fortune Bangkok

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