I came to InterContinental with high hopes – especially I had great previous experience with Holiday Inn Bangkok just next door on my last trip. However in the end I felt somewhat mixed.
Location was great, can’t get any better than that; Near to most shopping areas and Chit Lom BTS.
Check-in was somewhat smooth, though I felt the front desk was somewhat short staffed. The staff who served me was not particularly friendly but she was efficient. I was given the key card after a 15 minutes wait. We were given a tea leaf infused elephant as a welcome gift.
The room was comfortably set, the bed was great, bathroom amenities plenty. Upkeep was done well, with turndown service. Massive amount of TV channels (even though I don’t watch them).
The café (Balcony Lounge) is great, nicely renovated, very comfortable with nice drinks selection and friendly staff.
InterContinental staff maintained its high level of efficiency and competency; however the human touch that I experienced with its competitors is sorely missing. What baffles me further was Holiday Inn Bangkok (which is also part of IHG) seems to be much friendlier and warmer. If I as a Platinum Ambassador feel lack of personal touch, I will safely assume that there’s plenty of room of improvement.
Being in the hospitality business is not just focusing on the hardware (completing tasks and ticking the boxes), a lot of customer satisfaction comes from service.
- Official Description (provided by the hotel):
- One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views. ... more less
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- Also Known As:
- Intercontinental Bangkok Hotel Bangkok
- Bangkok Intercontinental