Have booked a Premium Club room for 2nights in The Okura Prestige. We are frequent visitors to Bangkok as always have had vacations in Phuket and other seaside holiday, on the ways back we usually stay 2-3days in BKK for relax and shopping and dinning etc. This is the first time we stay in the Okura, with the great experience in other hotel club level rooms, we chose to stay at the club room as well. But it was not as we had expected or in other words, not quite satisfactory.
Room is ok, for its spacious, nice view on the 33rd floor, good facilities, free minibar drinks and cleanliness. But the service was not good as for the 4-5star level.
1.There has been a bad sewage smell always around in the lobby, corridors and even if rooms.
2.Staff not very friendly, attentive, housing keeping staff did not want to do the evening room due to it was time for his shift. Club lounge staff told us need proper dressing code for tea refreshment and cocktail but when we were there found many guests wearing short pants, slippers without any staff to regulate.
3.Buffet breakfast is ok but be aware it would be very full during 8-9am rush hours, you may need to queue there for a few minutes.
The positive point is the spa, very good skilled staff! However, a bit pricy and when we finished the massage and signed the bills and comments, the staff left us to accompany another guest for introduction tour for a very long time, we have to bring the bill and comment books to look after her.
As it is a Japanese based hotel but there was very few or nil Japanese guests but a lot of Hong Kong guests.
Location is good and convenient for BTS and shopping around.
Overall it is about 3-4star level but definitely not 5star.
Not quite likely to return here for stay in Bangkok due there is a lot better options.
- Official Description (provided by the hotel):
- The Okura Prestige Bangkok combines Japan’s rich service culture and attention to detail with Thailand’s world-famous standards of hospitality. This new luxury hotel, with 240 rooms and suites, is located in the award-winning Park Ventures Ecoplex building at the heart of the city’s Central Business District. The hotel offers direct access to the city’s BTS skytrain network at Phloen Chit station and sits close to major shopping malls, embassies and commercial districts. Every room and suite offers impressive views across the dynamic Bangkok skyline through triple-glazed tinted panoramic windows that insulate against both heat and noise. The rooms combine comfort and luxury with the very latest technological developments designed to impress business and leisure travellers. ... more less
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