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“Very Elegant - with great design!” 5 of 5 bubbles
Review of The Okura Prestige Bangkok

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The Okura Prestige Bangkok
Ranked #7 of 839 Hotels in Bangkok
Certificate of Excellence
Richmond
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very Elegant - with great design!”
5 of 5 bubbles Reviewed June 28, 2013

We were a bunch of friends visiting Bangkok recently, and decided to stay at The Okura. Surprisingly, this hotel didn't even feel like you are in Bangkok. My room had a modern feel yet it was simplicity at its finest. The best part of this hotel was the pool located on the 25th floor. Lots of us were not even swimming, we were just taking pictures inside the pool. This is truly an amazing design and an amazing hotel.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Josh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, July 13, 2013
Thank you so much for this great review and we understand your comments regarding the setting of our pool, it is truly amazing and it was equally impressive seeing it being built during construction times in 2011. We hope to being able to welcome you back to The Okura Prestige Bangkok for another memorable experience.
Yours sincerely
Samir Wildemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,275 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (317)
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Singapore
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 28, 2013

I brought my family and stayed at the Okura from June 23 to June 25. It wasn't a great start as I had to wait for quite a bit with my young toddler in tow while the hotel searched for my reservation. Apparently there was some issues backend and the system wasn't updated with my details. I thought the service could have been better if the service officers were more attentive and perhaps brought out some drinks or directed us to a place where we can sit and wait especially since we just got off from a flight.

The general condition of the hotel was good, considering it was rather new. We liked the cleanliness of the room, housekeeping service and the service staff at the swimming pool. We did not quite like the executive club lounge as it was rather snooty with its strict dress code. I have no issue with dress codes if the place warranted it but the ambience and the drinks and food provided were rather average. Plus the staff could have been more tactful in conveying the issue with dress codes.

We had breakfast at the main restaurant for both days and the food was ok. On one of the days however, we saw one of the chefs cooking the egg dishes in the kitchen actually sneezed into the food without any attempt to cover his mouth. I think a definite area for improvement here would be for the hotel to require all food handlers to wear a mask!

Overall the entire experience was pleasant but there are still rooms for improvement. The last note I would like to give would be that I hope the level of service provided by consistently good. On Sunday and Tuesday, the service staff was rather attentive but on Monday, which had fewer people, the service quality and attentiveness definitely has room for improvement.

I would still stay in this hotel again if I visit BKK as it has a direct covered walkway to a BTS station only 2 stops away from the main shopping district, but I would hope that the areas for improvement which I mentioned are addressed.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geognut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, July 13, 2013
Thank you for staying at The Okura Prestige Bangkok and for reviewing us on TripAdvisor.
On behalf of the team, we apologize sincerely for not always meeting your expectations during your stay. We greatly appreciate your additional feedback about our club lounge and our dress code during dinner times which we have taken steps to address. Obviously there were areas where we were not perfect but we can assure you that I and all our 380 associates are working daily on service improvements and your input is of great value to us.
We are very happy to read that we will have the opportunity again in the future to welcome you and your family back to The Okura Prestige Bangkok and we hope to exceed your expectations then.
With my very best regards
Samir Wildemann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
11 reviews
4 of 5 bubbles Reviewed June 26, 2013

a very comfortable place, as soon as you walk outside on the right side are the stairs to the metro which was really helpful and fun, instead of taking a taxi or a tuk tuk opt for the mtero, its faster, no traffic jams and faulty meters, if you decide on staying back then you can laze around the pool or the gym or the spa, amazing breakfast which me and my daughter thoroughly enjoyed.

Room Tip: always opt for a corner room
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SobiaSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, June 26, 2013
Thank you for reviewing our luxury Bangkok Hotel located in the heart of this bustling city. All mayor shopping centres are easily accessible with our direct access to the sky train system (BTS) and we are delighted that you were able to benefit from this convenience. Bangkok’s renowned Chatuchak or J.J. Weekend market with its over 5000 stalls is also directly accessible with the train from our hotel. We are delighted that you and your daughter enjoyed our Up&Above restaurant, with it’s fabulous breakfast buffet spread including Executive Chef Thomas Jacobi’s popular croissants and fresh pancakes. We hope to see you again soon at The Okura Prestige!
Samir Wildemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

As referred by previous reviewers on Tripadvisor, I can really say that all the good reviews on Okura Prestige Hotel in Bangkok are true! It has Japanese hospitality at its best up to the most minute details. I will definitely be back!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Binggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, June 26, 2013
There is a good reason why Thailand is known as the ‘Land of Smiles’ and it is a real pleasure to being able to share true Thai Hospitality here at The Okura Prestige in Bangkok. The willingness and friendliness of our employees to show the true meaning of hospitality is something unique to Thailand and being able to share this with you at our boutique hotel is indeed a real pleasure and we are really pleased to read that the ‘Thai smile’ makes visitors repeat their travel time and time again. It would be our greatest pleasure to welcome you back to our Hotel, where we combine Okura's rich service culture with genuine Thai Hospitality.
Samir Wildemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

Stayed for 3 nights in a lovely corner room, with a view of the beautiful Lumpini Park, looks like Asia version of Central Park.

Best in-room Thai food I have ever tried. My boyfriend and I love the satay and the tom yum soup. Best breakfast buffet, with the most variety of food (and juice) i have ever seen!

Facility-wise, we love the infinity pool and the up and above bar. Both offer a unique view of Bangkok city. The only downside of the hotel is that the executive lounge would not allow guests with shorts. It sounds a bit to uptight and Mandarin Oriental in HK (where not as hot) would not have such practice.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank g0travellerg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, July 13, 2013
Thank you for speaking so highly of The Okura Prestige Bangkok. It is wonderful to hear that your experience with the staff, your stay, and of course the food was exceptional and we have shared your comments with the Thai Kitchen team which has made them especially proud. We do apologise if you felt that our dress code during cocktail hours in The Okura Club Lounge has been a little too strickt and as we have had two recent comments we are in the process of revising this. We look forward to welcoming you again to the hotel and our restaurants!
Samir Wildemann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
188 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 327 helpful votes
4 of 5 bubbles Reviewed June 22, 2013

We were quite excited to experience the new Okura Prestige Hotel in Bangkok but after a couple of days spent, we consider a lack of consistence and atmosphere for this Japanese brand property.

PROS:
-Perfect location adjacent to Ploenchit Skytrain station and at walking distance from Lumpini Park or Siam.
-Very large room (actually we were upgraded to a Premier Room) offering space which is a key for a five stars property as well as oversized windows opening on the Bangkok skyline and making the room full of natural light.
-Scheme of grey and beige colors in the rooms discreet and elegant and an excellent blend of Thai and Japanese designs.
-A staff polite and courteous really implicated in the guests satisfaction, always with a smile even if some are still a bit shy but it's a new property so it's totally excusable.
-Perfect soundproofing giving you the guarantee of a good sleep.
-Relatively excellent bed and pillows comfort helping you to have sweet dreams.
-Seperated TOTO automatic toilets giving you memories of Japan and so hygienic.

CONS:
-No atmosphere in the hotel: a long but not very lively lobby area too straight and without charm and a room where you can't feel anything warm due to a bad lighting and not enough pieces of furniture giving the character so essential in an hotel.
-A few technical problems: TV screen was totally iced at a time and hard and not nice smell coming from the drain right away you turn off the air conditioning. If TV problem has been quickly solved, the bad smell hasn't been regretfully.
-The bathroom with only one sink which is just good for one guest meaning the hotel is much more for business people than for luxury travelers.
-Bath Amenities looking nice but too special and we really didn't like the shower gel.
-No space to open a suitcase apart of a very small one but if you have a Rimowa, forget it... Very surprising for a brand new hotel.
-The over long room explanation after check in... Girl was nice but giving far too much details like how to turn on the boiler, how to change TV channels, what is free is the minibar... We had the impression she'd never stop.
-The ridiculous minibar price list where the complimentary teas, coffees, sugar and milk are mentioned with the price 0 THB... In a five stars, these things are always for free so no need to mention it.
-A certain lack of generosity: 2 green apples, no flowers... If we compare with The Sukhothai for example, there is a big difference.
-Pool area so disappointing with just a few loungers and a mattress only on the ones occupied and strictly no umbrella... Very not welcoming.

Consequently, we have been not so happy with our stay despite of a great comfort and a relatively good service. A five stars property is much more than that and we consider Okura Premier Bangkok only good for a business trip but not for something else and again, some things have to be improved to reach the standards of the best hotels of Bangkok where there is a very strong concurrence.

Room Tip: Better to go for a suite where the bathroom will be more comfortable.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RCBLHKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, June 26, 2013
Thank you for taking the time to write this review and thank you too for the very detailed comments you left previously via email. Our guest’s feedback is the most valuable to us and we appreciate it! Were glad that you enjoyed the service we provide and that had a pleasant stay. We also thank you for the great review on our bedding and soundproofing of the rooms. We have taken extra care during our planning stages so as to ensure our customers sleep is not being disturbed. Even the windows are triple glazed ensuring that street noise is kept out of the room and on top of this we benefit of up to 30% reduction in energy consumption. Please do excuse us if there was a plumbing issue, we were obviously not as thorough when inspecting the room prior to your arrival. For the pool deck, we have since installed new sunshades and we are very sorry that they were not available during your stay. We pride ourselves on our exceptional product and service, thus we’ll always do everything possible to ensure both of these areas are top notch. Thank you once again for your review.
Sincerely
Samir Wildemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul, Kabol, Afghanistan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 18, 2013

A wonderfull place for my stying there and really enjoyed alot...the best hotel for me in my life that really enjoyed alot. outstanding rooms with romantic bath, tab and showers....seperate toilets...awesome bed japaness style internet access TV all otherss..Everything was perfect: service, room, swimming pool, location...I will definitely return and I recommend it to anyone who wants Japanese service with Thai hospitality.

Room Tip: Over all out standingggggggggggggggggggg!!
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Farhad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, June 27, 2013
Your prose is quite enchanting and thank you for your positive comments about our guest rooms and the service provided by our staff. It is always nice to hear such wonderful feedback. We look forward to welcoming you back soon very soon for more Thai Hospitality.
Yours sincerely
Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Okura Prestige Bangkok

Property: The Okura Prestige Bangkok
Address: Park Ventures Ecoplex, 57 Wireless Road | Lumpini, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 839 Hotels in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Okura Prestige Bangkok 5*
Number of rooms: 240
Official Description (provided by the hotel):
The Okura Prestige Bangkok combines Japan’s rich service culture and attention to detail with Thailand’s world-famous standards of hospitality. This new luxury hotel, with 240 rooms and suites, is located in the award-winning Park Ventures Ecoplex building at the heart of the city’s Central Business District. The hotel offers direct access to the city’s BTS skytrain network at Phloen Chit station and sits close to major shopping malls, embassies and commercial districts.Every room and suite offers impressive views across the dynamic Bangkok skyline through triple-glazed tinted panoramic windows that insulate against both heat and noise. The rooms combine comfort and luxury with the very latest technological developments designed to impress business and leisure travellers. ... more   less 
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