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“new hotel, great location, excellent customer services and facilities”

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The Okura Prestige Bangkok
Ranked #6 of 861 Hotels in Bangkok
Certificate of Excellence
Hong Kong
1 review
“new hotel, great location, excellent customer services and facilities”
Reviewed March 4, 2013

3 mins walk to BTS station, EXTREMELY convenient, staffs are all sincere and professional. treat every guest like VIP. the atmosphere is the room and the bedding are very comfortable. there is a 7-Eleven and a nice coffee shop Dean & DeLuca next to the hotel.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gigglingcash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 5, 2013
Dear gigglingcash

Thank you for the five-star rating!! We are glad you enjoyed your stay and you were happy with our great location. Looking forward to welcoming you back.

Yours sincerely

Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,627 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (351)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Ko Samui, Thailand
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 4, 2013

I'm booked this hotel for my bussiness trip to BKK, What I got from this hotel on the service matter is really bad experience,for example long interview ( like you are in Immigration office ) if you forget your key card in the room and you ask for at the reception,really wast my time to answer,if she is clever,just open my file in her drawer and look on my copy of ID Card or passport,and give me a key card...problem solved !

And when I write a complain message to the GM ..he said 2 nights his staff cannot remember my face ! Not a good answer ..stay there 1 night or 2 nights or 10 nights what is a difference..I'm your guest ..I'm your client. by his experience in hotel and hospitality bussiness he should thinks for a better answer for me. and still no solution !

If you plan or stay there ,Please don't forget your key card in the room even that room is your own room !


Sometime to stay in no star hotel with no attitude staff is better than stay in 5 stars hotel ( or wanna be 5 stars ) with bad attitude staff.

Room Tip: don't forget your key card
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 5, 2013
Dear Alex
Thank you for your detailed feedback. We appreciate your honesty and glad you had the opportunity to voice your opinion. In the interest of our clients safety our reception does need to verify the identity of a rooms occupant and we do hope we have your kind understanding for this. I hope you will let us know the next time you are travelling to Bangkok and give us a second chance.

Kind regards

Samir Wildemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed March 3, 2013

We booked this hotel mainly because they're a member of the Leading Hotels of the World (LHW).
I can only recommend to become a member of their programme! You get guaranteed upgrades, free internet and free breakfast. All that we've enjoyed during our stay at the Okura which made it even memorable. The hotel is very conveniently situated withing walking distance of BTS Ploenchit station so you don't have to rely on taxi transport only. I'll go there again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 4, 2013
Dear leonz,

We are so glad that you chose to stay with us! It is wonderful to hear that the benefits The Leaders Club Card also contributed to making your experience here even better. We hope you make us your home away from home next time you visit Bangkok.
Yours sincerely

Samir Wildemann
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 2, 2013

One of the hotels I like most.

This is a relatively small hotel, with some 200 rooms. But the rooms are so nicely furnished and provide free wifi. I specially like their idea of separating the bath room and the toilet.

Breakfast is good. Overall service is excellent. Staff are always helpful and wear a smile on their faces.

Location of the hotel is also good, just one stop from Central World BTS station and two stop from Siam Pentagon.

I give them 99 out of 100. The only little pity is that as a Chinese, the TV channels only offer two Mainland Chinese Channels which do not worth to watch.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dusty747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 4, 2013
Dear Dusty747,

Thank you for your great review and seeing a 99/100 was a great read on a Monday morning! We certainly love to hear that you enjoyed your stay with us and I will work on the missing '1'!
We are looking forward to welcoming you back if you are visiting Thailand again!

With our very best regards

Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 25, 2013

Booked a table for lunch for some Thai friends and friends from the USA. What an amazing experience. Buffet lunch was outstanding, service was excellent. Khun Adisorn - Executive Housekeeping manager, was really a joy. He really made sure that the table was perfectly situated for my guests. The guests were so impressed with the experience that they have now booked a stay in the Okura Prestige.
My thanks to Khun Adisorn and the team at the Okura for a splendid lunch.

We will be back.

Room Tip: On this occasion I only had lunch but I have stayed at the Okura and it is a remarkable hotel and we...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 35Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 4, 2013
Dear Peter,

Thank you so much for being such a great ambassador to our brand! Ones says that 'love-goes-through-the-stomach' and it looks like we have done this proverb justice. Your comments about Khun Adisorn are now also decorating our staff notice board! Thank you so much.
We hope to welcome you back very soon.

Yours sincerely

Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 25, 2013 via mobile

I stayed in this hotel for 4 nights. The staff in ther hotel are all very friendly and helpful. The rooms a really big. The food in the restaurants were average. Location is great, just 2 stops from Siam Paragon. The only thing I didn't like was the pillow. Oh, yes they have beautiful infinity pool and a gym with the pool view. Overall, well worth the money.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anbadev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 5, 2013
Hello Anbadev! Thank you so much for reviewing your recent stay at The Okura Prestige Bangkok. We are delighted to hear your feedback about our hotel and staff.

I appreciate your feedback about our pillows and will certainly review this issue. We do have a vast variety of pillows for our clients to chose from and we will ensure this information is more easily available. We do look forward to welcoming you back very soon.

Yours sincerely
Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
Reviewed February 24, 2013

This is our second time at this hotel. Even though it's convenient for travelers but I have difficult time finding taxi from other places back to the hotel since the traffic in Bangkok pretty bad. The hotel offer a wide range of food selection and close by attraction. Last time, my mother have a bad time since she keeps fall over the conner of the stair going to 1st floor, but this time, they have but two rocks to cover it, quite nice idea!.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annabella_Le
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamirWildemann, General Manager at The Okura Prestige Bangkok, responded to this review, March 5, 2013
Dear Annabella

Thank you for returning to The Okura Prestige Bangkok and for sharing the details of your stay on TripAdvisor. We are so pleased that you enjoyed your experience once again. We are glad you noticed the changes we made to the steps in the lobby since your first stay and must apologise once again that your mother tripped over those when you were last here. We hope to welcome you back again soon!

Yours sincerely
Samir Wildemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Okura Prestige Bangkok

Property: The Okura Prestige Bangkok
Address: 57 Wireless Road, Park Ventures Ecoplex | Lumpini, Pathumwan, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 861 Hotels in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Okura Prestige Bangkok 5*
Number of rooms: 240
Official Description (provided by the hotel):
The Okura Prestige Bangkok combines Japan’s rich service culture and attention to detail with Thailand’s world-famous standards of hospitality. This new luxury hotel, with 240 rooms and suites, is located in the award-winning Park Ventures Ecoplex building at the heart of the city’s Central Business District. The hotel offers direct access to the city’s BTS skytrain network at Phloen Chit station and sits close to major shopping malls, embassies and commercial districts. Every room and suite offers impressive views across the dynamic Bangkok skyline through triple-glazed tinted panoramic windows that insulate against both heat and noise. The rooms combine comfort and luxury with the very latest technological developments designed to impress business and leisure travellers. ... more   less 
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