We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Monmon L
Hong Kong, China

LOST MONEY IN THIS HOTEL! BEWARE OF YOUR BELONGINGS!!!

1.0 of 5 bubblesReviewed Sep 4, 2012
never ever stay in this hotel anymore!!! Poor service, dishonest staff.

I stayed in this hotel several times before for my business trip. Yesterday I found that I lost some money which I kept in a locked up drawer. I reported to the Front Desk Manager immediately. Unfortunately (and to my surprise), he queried that it was all my mistake and did not appear to have the intention to help. I was so angry and disappointed with the service team and the Front Desk Manager. Undoubtedly, it was a horrible experience and I had a feeling that the Manager had known about hotel theft. If you want to stay at this hotel, please take my advice seriously and re-consider. Try not to deal with this hotel or stay there if at all possible.
Date of stay: August 2012
Trip type: Traveled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bognkorn P, Owner at Prom Ratchada Hotel, responded to this review
Responded Sep 12, 2012
Dear Chan,

Greeting from Prom Ratchada Residence and Spa!

First of all, let me introduce myself. My name is Apapat and I am the Hotel Manager of Prom Ratchada residence.

I am truly sorry to hear that you have a bad experience in staying at our place.
Our management is aware of this incidence and we definitely do not
ignore the problem as customer satisfaction is our primary business
objective.

I was informed by the front office manager who was on duty on the night of 2nd September
that you came to inform that 1,000 Baht was missing from the drawer
in your room which you had already locked the drawer and kept the key
with you while you were out of the hotel.

At that time, our front office manager took her action by replaying CCTV during your stay and found no one entering your room except our housekeepers. So our front office manager informed our house keeping manager to examine the case. All of them insisted that they never took it as housekeepers do not have drawer keys.

After the examining process, our team informed you the result. At that time, you seem to be O.K. and did not request for further action.

We truly apologize that we could not relieve your concern and make you satisfy with our problem solving process. However, our staffs do take this problem seriously and they tried their best to solve this problem for you.

After receiving your e-mail , I have examined this case by myself and found the same answer.
To prevent this problem in the future, I already gave all staffs a warning that the highest punishment will be implemented if such case happens again in the future.

I truly hope that you can accept our apology and that you will consider our residence as your choice of stay for your next trip in Bangkok.

If there is anything at all that I can do for you to make you feel better, please do not hesitate to contact me.

Best Regards,

Apapat Siripat

Owner
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
$168
$125
Fully refundable
  • Priceline
    $139
  • Official Site
    $132
  • Hotels.com
    $139
2.5 miles from Prom Ratchada Hotel
Free Wifi
Free parking
$65
Fully refundable
  • Priceline
    $121
  • Agoda.com
    $56
  • Hotels.com
    $88
2.2 miles from Prom Ratchada Hotel
Free Wifi
Free parking
$129
Fully refundable
  • Priceline
    $123
  • Agoda.com
    $115
  • Hotels.com
    $144
2.4 miles from Prom Ratchada Hotel
Free Wifi
Free parking
$90
Go to your Happy Price
  • Booking.com
    $96
  • Agoda.com
    $82
  • Algotels
    $106
2.8 miles from Prom Ratchada Hotel
Free Wifi
Free parking
$93
  • Priceline
    $91
  • Agoda.com
    $83
  • Algotels
    $101
2.8 miles from Prom Ratchada Hotel
Free Wifi
Pool
$83
$58
  • Priceline
    $65
  • Trip.com
    $67
  • Hotels.com
    $64
2.5 miles from Prom Ratchada Hotel
Free Wifi
Free parking
$30
Fully refundable
  • Priceline
    $26
  • Trip.com
    $29
  • Agoda.com
    $26
4.1 miles from Prom Ratchada Hotel
Free Wifi
Free parking
Camera standard
$34
  • Priceline
  • Agoda.com
    $30
  • Trip.com
    $34
2.2 miles from Prom Ratchada Hotel
Free Wifi
Restaurant
$39
  • Priceline
    $37
  • Trip.com
    $35
  • Agoda.com
    $35
2.9 miles from Prom Ratchada Hotel
Free parking
Pool
View more hotels in Bangkok
Reviews (263)
Filter reviews
263 results
Traveler rating
74
129
46
6
8
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
74
129
46
6
8
Show reviews that mention
All reviews big c mrt station thailand cultural center cost baht room key mall supermarket bathtub
Selected filters
Filter
Updating list...
160 - 165 of 263 reviews
Reviewed August 12, 2012

Just back from a wonderful vacation in Bangkok. We had a great stay in Prom Ratchada hotel. This hotel is well located near to the MRT Thailand Cultural Centre, big malls such as Esplanade, Big C and Robinson. There are plenty of restaurants nearby, with mostly Japanese restaurants. It's worth to try the buffet at Sukishi restaurant located at 2nd floor in Big C. A wide variety of food with only about THB 315 per pax. We booked the standard room through Agoda.com, and got a free upgrade to superior room. The room which we stayed was very clean and spacious, with free Wi-Fi and all the basic amenities.

I must comment that the service at this hotel was superb. Most of the staff in this hotel could speak English and were very polite, helpful and friendly. Keep it up!

The only downside was that the hotel was not using keycard system for each room. So, someone has to lock the door manually and 'slam' it in order to close the door when out. It was kind of disturbance to us especially late at night.

All in all, this is a lovely, fantastic hotel with reasonable price. I would definitely come back again for my next visit to Bangkok.

Date of stay: August 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Kelly_Nichi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 31, 2012

We stayed here for 2 nights in June 2012. Location is good, close to MRT stations and taxi to skytrain is cheap.

Rooms were spacious and clean.

Taxi driver didn't know how to get to but it's just behind the Big C. We struggled to find any nice restaurants near the hotel, the 2 recommended by hotel staff were awful. Much better going further afield for food.

Would stay again - excellent for what we paid (THB1600 per night).

Date of stay: June 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JamieM1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2012

Hi ,
This is the best hotel for it"s price , really friendly staff , clean & fresh always, 2 min walk to Robinson shopping centre & main roads ,as soon as you get out of the hotel ever,In 1 min a taxi is available for you, strong protectoin & 24 service .I loved it & if i come to Bangkok i would stay here . Do Not Miss It.

Date of stay: June 2012
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sohrab A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 26, 2012

This hotel just opened last February (2012). It is super clean. Super pool and chairs. Super smiling staff. Very close to MRT Thailand cultural centre Station. Super cool market (no tourists) at the end of the street where you can buy everything (clothes, sunglasses, stationary, jewelry, etc). Biiiiigggg North American style Super market next door: Big C. That is my hotel in Bangkok from now on! Thank you to the staff, very helpful! You can leave luggage there while you travel around Thailand. Thanksssss

Room tip: I had 2 different room and the last one was at the last floor (8th) and I had a corner room so I had a great view. Room 806.
Date of stay: May 2012
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank MargoMontreal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 25, 2012 via mobile

Friendly helpfull staff.very clean and well maintained. Close to public transport. Very good value

Date of stay: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank I4765TManthonym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews