This is a mixed review. This was an OK place to stay for an airport overnight stay. They will pick you up and take you back to the airport. For that, it is perfect.
Bring your own towels. For my stay, the room didn't have any towels. I don't know if this was an oversight or not because I just used mine.
This is a four story hotel without an elevator... be prepared. They had someone to carry my bags up at night and down in the morning. I did give them a nominal tip. Tipping is not usual in Thailand but the guys earned it carrying my heavy bags.
To get transportation to the hotel, go to gate 4 on level 2. There's kind of a "bull-pen" there with people representing the hotels that offer transportation. When I got there the Phoenix sign was not up. Just ask for the Phoenix and someone will help you.
They did have good cable TV with a few English channels as well as several channels with languages other than Thai... French & Chinese (I think)
The staff at the front desk in the evening and the next morning was conversant in English.
- Official Description (provided by the hotel):
- The Phoenix Hotel Bangkok (Suvarnabhumi airport) is ideally a place for stopover travellers who has connecting flight in Bangkok. The hotel just 10 mins aways from the airport by car. The hotel also offer free shuttle bus service from & to the airport 24 hours. Also, the hotel offers free shuttle bus to ARL train station nearby only 3 mins away by car. There are 3 rooms type available at our property and offer ensuite with shower, high speed internet, cable TV, parking.FYI : The meeting point for pick-up service is next to AOT counter between gate 3 & 4 (inside the hall) at the arrival hall on 2nd fl. (24 hours) ... more less
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