I felt compelled to write my first Tripadvisor review due to this hotel.
Using a combination of the tripadvisor reviews, rankings and the hotel website, I've selected many hotels in the past and was always met with a facility that was close to what I expected. Not this one.
This not a 3-star hotel. This is at best a 2-start hotel. The staff was very helpful and the hotel is quite close to the airport making it very convenient for our early morning flight. The WiFi was perfectly fine during our stay. However, it's located on a very sketchy street and there are not a lot of options for anything.
More importantly, the room we were given (on the second floor, which is the first floor of rooms) was not remotely close to the photos available on the hotel website. It was a king-bed room with a mini fridge and a bathroom without a proper shower (a small room with a sink, toilet and a shower head). The furniture and sheets/towels were very dated and the room quite dim.
We still felt it was a great value for the stay, however felt the website was very misleading (more than the usual glorified, wide-angle professional photos of any hotel) and the reviews a bit hyped.
- Official Description (provided by the hotel):
- The Phoenix Hotel Bangkok (Suvarnabhumi airport) is ideally a place for stopover travellers who has connecting flight in Bangkok. The hotel just 10 mins aways from the airport by car. The hotel also offer free shuttle bus service from & to the airport 24 hours. Also, the hotel offers free shuttle bus to ARL train station nearby only 3 mins away by car. There are 3 rooms type available at our property and offer ensuite with shower, high speed internet, cable TV, parking.FYI : The meeting point for pick-up service is next to AOT counter between gate 3 & 4 (inside the hall) at the arrival hall on 2nd fl. (24 hours) ... more less
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