My partner and I's 1.5 day stay ended in a shouting match in the lobby because they insisted we needed to pay for a triple room after a friend that lives in Bangkok came to meet us for coffee at the hotel before we left for the airport to catch our flight. She spent maybe 10 minutes maximum in our room.
They eventually backed down, but not before both of the "ladies" behind the front desk had properly screamed at us at the top of their lungs. While the manager made insulting personal comments about us in Thai assuming that we couldn't understand her.
I have travelled all of the world and have stayed in every class of hotel, but I have never in my life witnessed such appalling behaviour.
This is after they flatly refused to help us find a taxi and insisted that we use their private transport service which would have cost us 5x the amount of the taxi fare to the airport.
And to top it off their internet was almost unusably slow and the water barely warm.
The only nice thing about our stay were the funny cleaning ladies.
There are MUCH better airport hotels for the same price.
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