I booked 9 tours from home (U.S.) over the internet; 2 tours are custom, and 2 others I altered by adding or deleting stops, and the remaining 5 are as is. The booking process was easy and Caroline Boonsong, the person I was corresponding, was very patient as my interests would change and I altered my trips. Truth be told, I was uneasy booking all the tours from abroad, but I did my reasearch using Tripadvisor and felt as comfortable as I could.
Yesterday, all fears were put to rest. I took my first tour and it was amazing! Molly was my tour guide. Just to be safe, I arrived in the lobby 10 mins prior to the arranged meeting time; Molly was already there! She introduced herself and within 5 mins, I was so at ease, I felt like I was traveling with a friend. The car that showed up was a large van. It was clean, comfortable and spacious; comparable to what I would find back in the U.S. I am 6'2" (~188 cm) and had plenty of room.
As we were driving, I told her, yesterday, when I was on my own, I tried to walk to a flower market but got lost and didn't make it. I'm not sure if the set route was to to take me through it, but we ended up there. I guess she could tell I was very interested in it (by me struggling to take pics of the flowers from the moving van,) so she asked if I would be interested in walking to the pier, thru the flower market! I jumped at the chance! This is just one example of how Molly tweeked/adjust the itinerary as she learned more and more about me. She is the definition of excellent customer service! As we went throught the flower market, she pointed out how individual items were made, why they were made and the local significance to the economy. I could tell she was listening to the questions I asked, and taloiring the information to match my interests. She also made the tour interactive by asking me questions and joking with me.
I won't bore you with a step by step account of the day, but I want to spell out what else I did. Once we reached the pier, we traveled to Wat Arun (which I climbed,) took a private long-tailed boat to the Taling Chan Floating Market, where we had lunch, and rode the van back to the hotel. It was amazing day! Everywhere we went, Molly offered to take pictures of me with my camera. This was a huge deal for me. As a solo traveler, it can be difficult to get pictures of myself traveling. I tend not to ask strangers because I don't want to impose; very early on, Molly made sure I didn't feel this way :)
As I said before, this is the first of nine tours I booked (I hope to review them all.) If Molly is the norm at Bangkok Day Tours, I will be having an amazing trip!
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