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“You would call the one bedroom your home”

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Grande Centre Point Terminal 21
Ranked #105 of 879 Hotels in Bangkok
Certificate of Excellence
Reviewed July 28, 2013

Booked a room for my two last nights in Asia before going home to Norway, and found this for an ok price via hotels.com. My checkin was a bit lat, so when I arrived they said they were overbooked so I got a free upgrade. My studio room was suddenly a full two room (one bedroom) appartment (http://www.centrepoint.com/grande_t21/).

Their motto "you'll call it home" sure does feel right!

The staff was very helpfull and service minded.
The hotel itself was located very sentral in Sukhumvit very close (almost on) to the subway and skytrain.

  • Stayed: July 2013, traveled solo
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Thank Joffer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCPTerminal21, Manager at Grande Centre Point Terminal 21, responded to this reviewResponded August 16, 2013

Dear our valued guest,

We are glad to hear you had an enjoyable stay. We would like also to express our sincere thank for your kind complement and support. We wish your repeat visit if you are back to Bangkok. Hope to welcome you back in the near future.

Best Regards,
The Management

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Reviewed July 27, 2013

Stayed here for a recent business trip, from the pick up at the airport to the departure everything was great. The room was fantastic and the staff was so friendly! Location was perfect train station and subway both right there as well as a shopping center with lots of food choices. Will stay there again.

Stayed: July 2013, traveled on business
1  Thank RJB27540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCPTerminal21, Manager at Grande Centre Point Terminal 21, responded to this reviewResponded August 16, 2013

Dear our valued guest,

We would like to thank you for your choosing to stay with us in Bangkok. We really appreciate your kind compliment to our staff and service. We strive our best to meet out guest's satisfaction to ensure to best hospitality.
We wish an opportunity to serve you again in the near future.

Bets Regards,
Prawi V.
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

Made our way here after travelling from Chiang Mai feeling sticky from the humidity and was so surprised to be offered an upgrade on check in to a corner suite on the 31st floor!

Room was incredible and so was the view over Bangkok, especially at nightime. Everything was modern and clean, and the bed was very comfy. We had a tv in the living room and in the bedroom, with beautiful Japanese inspired doors. Rain shower was amazing too, I'd have that installed at home!

Breakfast was great; there was lots of asian choice, probably more than western, but the egg station more than made up for it! Security everywhere (the guy at the door to the BTS smiled and said hello everyday, he was lovely!), great pool and prompt service (our tv was replaced within an hour once reported as faulty).

Location is great, right on Sukhumvit and above the Terminal 21 shopping centre with direct access to the BTS.

Excellent deals to be had at this hotel, would thoroughly recommend!

  • Stayed: July 2013, traveled as a couple
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Thank Daniela-Loretta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy_ECommerce, Manager at Grande Centre Point Terminal 21, responded to this reviewResponded August 18, 2013

Dear Ms. Daniela-Loretta,

Thank you very much for sharing experience and we appreciate your choosing to stay with us.

We would like to take this opportunity to thank you sincerely for your kind support and comment. It is certainly our pleasure to hear your pleasant stay with us at Grande Centre Point Hotel Terminal 21 Bangkok.

We wish to welcome you back in the near future. Please feel free to contact us directly for any further assistance you may require. We would be more than happy to assist you.

Sincerely yours,
The Management

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Reviewed July 25, 2013

I have stayed here a couple of times now and will certainly stay again here in the future.

The rooms are very comfortable, the staff are extremely helpful, good breakfast. They also have a very good gym.

The main draw for me is the location right next to the Asok interchange station and the Terminal 21 shopping mall.

Breakfast is good, especially the Asian choices.

Room Tip: Go for the upper floors and pay a little extra to get access to the breakfast room on the F floor, m...
  • Stayed: July 2013, traveled solo
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Thank hannostamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

Good points: location, new property, decent sized room.

Unfortunately, service undermines the above. Front desk staff is unfriendly and often lacks English communication skills, which makes even a simple request a hassle. Maybe that is the reason behind answers to most requests is a resolute "no". Concierge desk is not very useful. They add no value, as they seek answers to all questions on the net. We can do that ourselves, and much faster too. Complimentary water is pretty standard for hotels in the region, this hotel is no exception. However, when asked the front desk for an extra bottle we were told that we had our daily ration of 2 bottles per room, anything extra will be THB 20 bottle. We are in Bangkok very regularly, but we don't think we will stay here again. There are plenty hotels that combine quality facilities with true Thai hospitality, which this hotel lacks.

  • Stayed: July 2013, traveled on business
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Thank NY008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCPTerminal21, Manager at Grande Centre Point Terminal 21, responded to this reviewResponded August 15, 2013

Dear our Valued Guest,

On behalf of Grande Centre Point Hotel Terminal 21, please accept our deeply apology for the inconvenience and disappointment that caused to you.
We would address our utmost efforts to recall the best hospitality to ensure our guest; your feeling is our first priority. The hotel is actively working to pass on to all concern and to resolve the problem.
With the highest standard of the hotel & hospitality service, we look forward to your continued patronage.
Should you require further assistance, please feel free to contact me.
Look forward to serving you.

Best regards,
The Management

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Reviewed July 23, 2013

We booked a Grand Deluxe Room with breakfast for 3 nights, promptly was upgraded to a Corner Suite... We stayed on 21th Floor, the room was very spacious, and great view of city high rise. The room is modern with well appointed furniture. Huge closet space to store suitcases.There is a direct access to the shopping mall downstair, but the door closed at 2200hrs, You have to walk around the building for the lobby entrance. Front Desk staffs and Doormen greeted us with a polite wai, they were very attentive and polite.

PRO: Location (Skytrain, MRT), Shopping, modern bathroom amenity(toilet).
CON: breakfast(bland to western tastes, fit for Asian guests), shower: no hot water, only in the bathtub. The bathroom sink was slow to drain when running water.

OVERALL: Great location, access to many shopping in the heart of Bangkok...for the price and the free upgrade. I think this hotel was a great value and we will come back again.

Room Tip: Ask for high floors, book anything other than superior room...chance are great for upgrade to Grand...
  • Stayed: July 2013, traveled as a couple
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Thank SinjinPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

The only good this about this place is it location and the fact it has some pretty special toilets.

Aside from that the service is terrible, for an international hotel the staff do not speak english. Day one arrived after the flight and the towel I had dried myself on had blood on it. Not mine.

The windows are great and big, but one big problem you either have the blinds up or down and with windows that large sometimes you dont want your neighbours who can see in looking at you.

took 3 days to get the dvd player sent to the room, asked for some better towels and no luck.

To top it off the exec club and the entire hotel are dry hotels. So cocktail hour is no such thing. Its mocktail hour.

We checked out a week early to go to a far better hotel. Only when they knew we were leaving did 3 duty managers come to talk to us but again they were useless at fixing the problems.

There so much more that was wrong with this hotel I just have the energy to write any more.

  • Stayed: May 2013, traveled as a couple
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5  Thank bhrjnq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCPTerminal21, Manager at Grande Centre Point Terminal 21, responded to this reviewResponded August 15, 2013

Dear our Valued Guest,

Warmest Greeting from Grande Centre Point Terminal 21!
We would like to take this opportunity to thank you for bringing the matter up to our attention regarding your unsatisfactory service during stay. Please accept our sincere apologies for the inconvenience you experienced upon check in.
There is simply no excuse for what transpired. As a hotel, we take pride in providing the efficient service. However, that is not what you experienced and for that we must apologize. Please be assured that the matter has been taken very seriously and reviewed with the senior Manager to avoid future happenings.
Once again, please accept my apologies. Please feel free to contact me directly for any further assistance you may require. I would be more than happy to assist you.

Best Regrads,
Prawi Vi.
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grande Centre Point Terminal 21

Address: 2 Sukhumvit Soi 19 , Sukhumvit Rd | Khlongtoei Nua, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#61 Family Hotel in Bangkok
#75 Business Hotel in Bangkok
#76 Romantic Hotel in Bangkok
#95 Luxury Hotel in Bangkok
Price Range: $127 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Centre Point Terminal 21 5*
Number of rooms: 498
Official Description (provided by the hotel):
Extravagant Convenience Grande Centre Point Terminal 21 is the luxurious hotel in a convenient location that suits all types of lifestyle, either business travelers or tourists alike, In just a few steps out, you can enjoy shopping or browsing around for more attractions with the nearly BTS (Asok Skytrain Station) and MRT (Sukhumvit Subway Station). ... more   less 
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Also Known As:
Grande Centre Point Sukhumvit-Terminal 21 Hotel Bangkok

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