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“Reservations are not honored”

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BELLA BELLA RIVERVIEW
Ranked #291 of 741 Bangkok B&B and Inns
Reviewed March 6, 2012

Can not comment on the guest house itself since I did not get to stay there. I stopped by the guest house and made a reservation for a date 10 days away. Was told that I will have a room and was asked when do I anticipate to arrive. I told them that I will probably be there around 7pm . Thinking everything was taken care of I left on my trip to Cambodia. On the date of the reservation my plain got a bit delayed and I arrived at the guest house at 8pm ( 1hour later then was anticipated). Upon my arrival I was told that since I did not show up by 7 pm they gave my room away. I explained that the plain was delayed and that was not in my control but they said that they are fully booked and can not help me. They did not make even an effort to apologize or to help me find another accommodation. At no point when I was making a reservation was I told that I need to be there by a given time or the room will be given away. So I was left with all my luggage to run around the neighborhood trying to find another guest house late at night. (most of which at that point were fully booked as well). So in short, if making a reservation to this place make sure you have a plan B.

  • Stayed: March 2012, traveled solo
    • Service
3  Thank Jenya Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 - 29 of 35 reviews

Reviewed February 4, 2017 via mobile
Google Translation

Stayed: February 2017, traveled as a couple
Thank Desi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2016
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  • Stayed: November 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Arnaud S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2016 via mobile
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Stayed: February 2016, traveled with friends
Thank Eugenio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2015 via mobile
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Stayed: June 2015, traveled with friends
Thank bouh07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2015
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Room Tip: Réserver a l avance
See more room tips
  • Stayed: February 2015, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank birmane2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2015 via mobile
Google Translation

Stayed: December 2014, traveled with friends
Thank 418hyunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BELLA BELLA RIVERVIEW

Address: 6 Soi Samsen 3 Samsen road Wat Samphraya Phranakorn, Bangkok 10200, Thailand
Location: Thailand > Bangkok > Banglamphu
Hotel Style:
Ranked #291 of 741 B&Bs / Inns in Bangkok
Price Range: $0 - $1 (Based on Average Rates for a Standard Room)
Number of rooms: 40

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