Novotel Bangkok Platinum is a very nice hotel from the moment you step into the hotel, you are well taken care off by the hotel staff. Check-in was smooth and done quickly. I loved the welcome drink. The rooms are very nice and comfortable. Overall I would rate it an excellent stay.
I do have one suggestion though, maybe the hotel can provide a shuttle service to the nearest BTS station as the walk to the station can take about 10-15 minutes.More
By only staying for 2nights and I find the hotel reception is very efficient, they served us with welcome drinks, they know their guest well as I only mention I have booked 3rooms and they know who I am. Checking in and out is fast enough, the staff greet us when they see us. Room is well equipped, but shower is a bit problem, rain shower is great but the water temperate is hard to control, bed is good.
Breakfast is rather so so variety is lack and there's Muslim in my group, food is not so suitable for them. Hotel is just located at platinum mall, my mate find time is never enough for shopping, luckily we have save plenty of time on transportation.
Dear valued guest,
Thank you for choosing to stay with us at Novotel Bangkok Platinum Hotel on your recent visit to Bangkok and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us and that you liked our the service provided for our guests, the room and the location of course. I have also taken note on the breakfast.
We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.
Yours sincerely,
Sagar Naker
General Manager
Novotel Bangkok Platinum
That day, my mom had a fall during her travel and upon arriving Novotel, we had sought for medical assistance for her swollen feet. The check-in staff, Jah immediately engaged the in-house nurse to take a look. Jah stayed with us the whole time and helped with the translations from the nurse.
She also put a note into the system and informed the whole Novotel team of our problem, and to assist with whatever we requested. The housekeeping team was prompt when we asked for ice, and even the concierge was activated when we needed a basin to soak my mother's swollen feet. Everyone was kind and prompt with our needs. Subsequently on the 2nd day, we had requested again for the nurse to take a look at my mom's condition. Although we did not request for a translator, Jah took it upon herself to follow the nurse and to understand and check on my mother. The genuine looks of concerns from both the nurse and Jah took us by surprised and we were very touched.
Although her condition was better, we decided to depart 1 day earlier than scheduled, and Jah was also very apologetic when we checked out, when she informed that due to the promotional rate, there was no refund to be made to our early check-out.
My mom and I had experienced exceptional service during our stay, and the Novotel Platinum Pratunam team had definitely gone the extra mile to ensure that we were well looked after. We are definitely recommending our friends and family to support the Novotel Platinum Pratunam team whenever they are looking for accommodation in Bangkok.
Dear valued guest,
We were delighted to hear, that you have enjoyed your time with us and are very grateful for your praising words.
Thank you for complimenting us on the great performance of our service team in the Premier Lounge, the good spread of the breakfast and of course the location. It is wonderful recognition for our employees who endeavor to provide our guests with an exceptional stay.
I am pleased to read that you enjoyed our fresh squeezed juice.
We are looking forward to have you back to Novotel Bangkok Platinum Hotel.
Warm Regards,
Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
Enjoyed our stay as our hotel is located just above platinum mall.
location was perfect for shopping and convenient to reach central world, siam paragon etc.
Staffs are very friendly and helpful.
Check in process took quite long though.
Dear valued guest,
Thank you for staying with us at Novotel Bangkok Platinum Hotel on your recent trip to Bangkok.
I am particularly pleased to read that you enjoyed the hospitality of our team and the location.
Looking forward to welcoming you back to Novotel Bangkok Platinum.
Warm Regards,
Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
