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“Best location, awesome view”

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Novotel Bangkok Platinum Pratunam
Ranked #80 of 861 Hotels in Bangkok
Certificate of Excellence
Durban, South Africa
Level 4 Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Best location, awesome view”
Reviewed February 8, 2014 via mobile

Excellent stay, Well appointed room, above fashion mall, booked tours with hotel to floating market, river kwai, city tour and pattaya/coral island. Enjoyed our stay even with Bangkok shutdown.will definitely go back to novotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 23, 2014
Dear valued guest,

First of all thank you very much for staying with us and for taking your valuable time to leave your feedback with us.

We are happy to read that you more than enjoyed your stay with us. It is great to see that you could join several activities during your stay. Our tour desk here is offering a large variety of activities.
I will take the liberty to pass on your comments to the entire team.

We do hope to welcome you back here at Novotel Bangkok Platinum in the very near future.

With kind regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
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London, United Kingdom
Level 5 Contributor
81 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 4, 2014

We regularly travel to Bangkok and use the Platinum shopping Mall so this time decided to stay in Novotel which has its own escalator access to the Mall which is great for us. I think the review below saying none of the taxi drivers wanted to take you to the hotel is a bit unfair as the mass demonstrations held over the whole of Jan has affected many road junctions especially the ones near the Pratunam/Sukhumvit areas but we always got home no problems. The assistant manager Mrs Pump needs particular mention who ungraded our room as we had paid in advance and the hotel had lowered the room rates because of the demonstrations. The breakfast staff were all brilliant and the breakfast food is excellent and unlike other hotels if you come down late they will still replace with fresh food. The rooms are modern and spotlessly cleaned every day. I agree the lighting is not the brightest but the size and views are great. The first week we stayed in the deluxe room with the glass wall separating the shower suite from the bedroom which is really different and certainly brings a modern feel to the usually drab square rooms you get these days. The walk in showers are really hot and powerful. The upgrade on the second visit this month to a suite was just amazing. Absolutely massive rooms with the biggest bed I have ever slept in! The floor to ceiling windows over the whole length of both rooms gives you a fantastic feeling of being outside! I cannot praise your staff enough. The young girl who saw us into breakfast every day was delightful and always made sure we had a window table. The staff in the 24th floor lounge were also fantastic, the same girl served us each day and by the time we had sat down she had already brought our drinks to us! that's what I call service. We will certainly be back to this hotel.

Room Tip: Try and ask for the lower number room on any floor ie -10 as these face the city which have the bett...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gezspencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 23, 2014
Dear Valued Guest,

Thank you for your great comments regarding your stay at Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback.
Thank you as well for your comments about our location, the team and the service. It was pleasure to have you as our guest.

I am sorry for the shortfall in service during our breakfast timings. I will discuss this further with our food and beverage manager and our head chef. Thank you for pointing this out.
We all look forward to welcoming you back to Novotel Bangkok Platinum.

With kind regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
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SG
Level 1 Contributor
2 reviews
Reviewed February 3, 2014 via mobile

Everything was great. I will like to feedback about the daily buffet breakfast. The food selection are fine but will allreciate if you can change the coffee & tea flask.....the coffee served are not hot but warm....after awhile, it turns cold.

Stayed February 2014, traveled with friends
Helpful?
Thank MeEnjoyTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 23, 2014
Dear valued guest,

We are glad you experienced a great stay while staying at Novotel Bangkok Platinum, especially because of the very close location to all major shopping centers.
The team are especially excited about your review and we do appreciate your kind comments.

I have also taken note of your feedback on the coffee and tea. I have already discussed this further with our team. Thank you for this.

We do sincerely hope that you have the opportunity to come back and visit us again!

Kind regards
Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 3, 2014

I love shopping at platinum mall so much that I will spare two full days here every time I visit Bangkok and this is by far the best hotel to stay if you want to enjoy it to the fullest.

you can start the day by having a good hearty breakfast at the hotel, grab a takeaway coffee at starbucks on the ground floor before you start shopping, return to hotel anytime you wish to drop off your shopping loot or take a quick rest in the comfort of your room and then head back to platinum mall for more shopping.

though the room is rather small if you compare to the much older grand diamond suites hotel or those smaller boutique hotels around pratunam market, this hotel is the newest and walking distance to many other shopping havens in this area, provides clean comfy bed and pillows for a good night's rest. the concierge team is most helpful to call a metered taxi for you even during peak hours or to the airport.

so to all platinum mall and pratunam shopaholics, look nowhere else and book your stay here!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ylimeSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 23, 2014
Dear valued guest,

Thank you so much for your compliments. Nothing pleases us more than to hear that you had an amazing time with us. It is great to see that you enjoyed the entire time in our hotel and that you always spare 2 days at our hotel is more than appreciated.

I have already passed on your kind words to our team members and they are truly grateful and appreciated you acknowledged their hard work.

It was an absolute pleasure to have you as our guests.

We truly enjoyed taking care of you and hope to welcome you back in the very near future.

Warm regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmiyah, Kuwait
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 2, 2014

The only thing this hotel has going for itself is the Location location and location!

It's connected to Platinum mall and is walking distance from Prathunam market on one side and the mall on the other side.
It is not very close to a skytrain station which makes it a little difficult if you plan on going to other locations. Also we were almost always refused by the taxis to be brought to this hotel because it is very very crowded and traffic is always jammed in front of the hotel since it is a popular shopping street and has a way out to the highway.

The Rooms are very modern, very clean and very efficient. The bathrooms are amazing with the best rain showers. The hotel is new and is so beautiful but definitely not managed well (see my review on their restaurant The Square)
*The lighting is the worst lighting I have ever seen in a hotel room.
*Room service is the slowest I have ever experienced. (Would take 50 minutes or longer to get anything)
*I ordered the same breakfast 3 days in a row. The first day it came with Omelette, tomato, Asparagus and toast. The second day it came as just an omelette, the third day it came as omelette and tomato ( picture attached) For the same price and no contact from anyone in the management despite complaining.
*There is never anyone around to help. The drain in our bathroom got clogged at 8 am- no one had come to fix it till the time we checked out at 12 pm!

So I feel it has great potential since the property is brand new and the location is great but either they are short staffed or the management is not up to standard that it can be.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StraightCirle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 23, 2014
Dear valued guest,

We would like to thank you for choosing Novotel Bangkok Platinum Hotel your accommodation choice for your visit with us last year in June to Bangkok and for taking the time to share your comments with us.

Thank you for the compliments on the location, the rooms and the bathroom, which you is amazing.

We are sorry to read about your disappointment of the public taxi service, the lightings, the room service and the drainage system. As you refer to your stay which was last year in June, be ensured that we have already acknowledged those points and already worked on improvements. Thank you for your feedback on this.

We hope you will give us the opportunity of welcoming you again in Novotel Bangkok Platinum. In the meantime, We remain at your disposal should you require any further assistance.

Warm regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 29, 2014

Great location. Literally next to the mall and great walking distance from the Pratunam markets. The breakfast buffet spread was plentiful. I had dinner one night in the hotel's restaurant and it was good and reasonably priced. Although I spent most of my time out and about exploring, I second what another reviewer said about the poor lighting in the room.

Stayed January 2014, traveled with friends
Helpful?
Thank ETara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, January 30, 2014
Dear Valued Guest,

Thank you for your stay at Novotel Bangkok Platinum and for taking the time to share your experience about Novotel Bangkok Platinum to other guests.

It was great to read that you enjoyed the location, the breakfast spread and your dinner experience.

We all look very much forward to welcome you back for your next visit in the very near future..


With kind regards,

Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
2 reviews
Reviewed January 28, 2014

mall right bellow the hotel.
bad things is only no shuttle bus for free to sightseeing at bangkok and airport
small room size but very futuristic
small swimming pool
strategic location
best bathroom ever

Room Tip: its comfort where the central world and river as a view
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anastasia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel B, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, January 30, 2014
Dear valued guest,

We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Bangkok.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Thank you for your comments on the bathroom, location, rooms and the shuttle bus, which we will also share with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Novotel Bangkok Platinum Hotel.

Warm Regards

Sagar Naker
General Manager
Novotel Bangkok Platinum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#72 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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