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“Top-notch Staff, Location Great, Wonderful Hotel” 4 of 5 bubbles
Review of Novotel Bangkok Platinum Pratunam

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Novotel Bangkok Platinum Pratunam
Ranked #81 of 849 Hotels in Bangkok
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Top-notch Staff, Location Great, Wonderful Hotel”
4 of 5 bubbles Reviewed December 6, 2013

We had a wonderful time @ this lovely hotel for 4 nights.

PROS:
1. Location - very convenient for shopping and eating, located right beside PLatinum Mall and the street across you can find reasonable price goods, souvenirs etc.

2. Room - we stayed on one of the high floors (I forgot now the exact floor), big windows --- you can see Bangkok's city lights @ night plus the traffic.....They were very thoughtful in the since that we were given a very nice room for couple plus a very yummy cake since we were celebrating our anniversary. Bed, Mattress and Sheets ---- are the most important for me --- were very comfortable and we slept really well. Overall, room was very clean and cleaned daily.

3. Breakfast Buffet - heaps of selection --- indeed it's a bit crowded (expected since there were heaps of guests + plus where in Bangkok anyway)....

4. Staff --- were top-notch, from the moment we checked in (we were given welcome refreshment drink), concierge --- organizing for a room massage, taxi to airport. The bellboys were accommodating and helpful.


For those who likes reasonable-priced massage:

We can't find massage parlour NEAR the hotel, so we walked across and went straight to this dimly-lit area (about 6.30-7pm ish), and there were small massage parlours but mostly full so waited for about 30 minutes to have one. Although the service was good and price is inexpensive but the facilities were very dated and rundown. So, we vowed not to go back to that area. Anyway, before we flew back we just rang concierge to organize two masseuse for room service --- not that satisfying having your massage in a bouncy bed (I mean it's not a proper massage bed) plus the service was quite expensive.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SG_gRacei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, December 19, 2013
Dear valued guest,

May I begin thanking you for your review on TripAdvisor and we would like to express our appreciation to you for your stay with us.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, especially because of the location, the room and its interior and of course the hospitality given by our team members. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

We thank you for your continuous support and look forward to serving you again soon.

Warmest Regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Singapore, Singapore
1 review
4 of 5 bubbles Reviewed December 2, 2013

It was a pleasant stay at the Novotel Platimun for me and my family. The hotel is conveniently located on top of the fashion wholesale mall and within walking distance to Central World, Siam Paragon and MBK. The hotel staff are very polite and helpful. I would definetly come back again and would recommend to friends to stay here.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Monica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, December 19, 2013
Dear valued guest,

We sincerely appreciate you taking the time to send us your feedback and for your stay recently with us.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guests satisfaction is our primary concern. I am especial delighted that you liked our location and the service delivered by our team members, which you said were polite and helpful.

On behalf of the hotel team, once again we thank you for your support and we do hope that we will have the chance of welcoming you back to our hotel.

Best Regards,
Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
1 review
4 of 5 bubbles Reviewed December 1, 2013

Very close to all main areas and great atmosphere. Staff were helpful and attentive. Breakfast was fresh and catered to different tastes. Premier lounge staff were great and overall an excellent stay.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Mona P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Platinum, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, December 19, 2013
Dear valued guest,

Thank you very much for your great review on tripadvisor and to give us and other reviewers a better picture of our hotel.

It is great to read that you enjoyed the service delivered by our team and the breakfast.

I will take the liberty to pass your positive comments to our entire team, who will be more than happy to see this constructive and motivating feedback.

We all hope that we will have the pleasure to welcome you back here again at the Novotel Bangkok Platinum Hotel in the not too distant future.

Warmest Regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#72 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 283
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion district, the hotel is on top of the Platinum Fashion Mall, a short walk from Siam Square & Siam Paragon, near BTS stations and a quick drive from the airport railway link. Featuring 283 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant " The Square", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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