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“New n Nice”

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Novotel Bangkok Platinum Pratunam
Ranked #80 of 858 Hotels in Bangkok
Certificate of Excellence
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“New n Nice”
Reviewed January 30, 2013

Stayed 4 nights in this hotel. Room was pleasant and clean. With free wifi in room as well. Location is good where you get to go shopping @ Platinum Mall. The staff are friendly and helpful. The only con is that the rooms aint sound proof. You might hear some noises from outside the hotel room. Overall, the stay was excellent!

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasangelic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 19, 2013
Dear guest,

Warm greetings and thank you for having chosen Novotel Bangkok Platinum as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are delighted to read that you were pleased with the pleasant and clean room, free wifi in the room, the great location for shopping and the friendly and helpful staff.

I have taken note of your comment regarding the sound proofed rooms. Currently we are using special window glasses which absorbs the noise coming from outside. Our building is additional equipped with special fiber optic glasses to ensure the noise from outside doesn’t reach our rooms.

Thank you once again for staying with us and we would be delighted to have the opportunity to welcome you back for your next visit to Bangkok.

Warmest Regards,

Sascha Kunze

Executive Assistant Manager
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English first
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2013

If you're a couple and you're looking for the right hotel to stay in, choose novotel platinum! the hotel is situated right in the heart of bangkok's shopping district and is close by to Siam Square and Pratunam. The famous Platinum Shopping Mall is right below the hotel and the room is fantastic! i really enjoyed my stay there. Reasonable pricing for 5 star treatment. The room is gorgeous. not to mention, the breakfast selection is amazing.

Room Tip: Choose higher floored rooms.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yeevee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 3, 2013
Dear Valued Guest,

Greetings from Novotel Bangkok Platinum Hotel and thank you for your valuable time to share your experience with us and other reviewers.

It was a great pleasure to read that you enjoyed your stay at the hotel and thank you for your kind words on the rooms, the pricing and the breakfast selection.

It will be great to share your comments to the entire team and I am sure this will motivate them to continue delivering excellent service.

Thank you once again for choosing Novotel Bangkok Platinum Hotel to spend your time and we very much look forward to welcome you back to Novotel Bangkok Platinum.

Warm regards
Sascha Kunze
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 28, 2013

As a frequent traveller to Thailand. Stayed in a couple of hotels before. This is my 2nd time stay in Novotel Platinum Bangkok within the last 12 months. I must say their service standard remains consistently good. Front desk staff and the bell boys are smiling whenever i contacted with them. Absolutely value for the price i paid (about sgd 100) per night on a promotion deal. Requested on a high floor (21st floor) and it was met. The bed and pillows are comfortable as usual. Location is definately ideal for shoppers. Right above Platinum Fashion Mall (zone 3). 10 mins walk to Central World which link to Sian or Chit Lom bts station with another 10mins walk. Room is spacious and in an acceptable clean manner. Didnt try the Spa or Breakfast. The downside were the rather unstable in-room wifi connectivity issue. Connection was frequently lost after successfully connected for the first time (Especially to smart phone while laptop was fine). Hope can be improve on the next time of my visit. Received a wrong morning call on 25 Jan at around 7am. Didn't picked up the phone as it rang for less than 10 secs. Will definately stay on this hotel again if there are frequent promotion deals available. The middle lift (From the reception to the ground level entrance) was not working.

Room Tip: The main entrance is located at a corner or the area. Beside a cafe. Once inside the entrance area...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HyTheTg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, January 31, 2013
Dear valued guest,

First of all thank you very much for your loyalty to Novotel Bangkok Platinum Hotel and for sharing your review with us and other viewers on Tripadvisor.

We are pleased to learn that you enjoyed your stay and that the service delivered to you by our Team Members, especially by the Front Office and Concierge team, made your stay a memorable and enjoyable experience for you. It is such a pleasure to receive such positive suggestion and you may rest assured that we will most certainly strive to maintain if not further improve upon our standards.

Thank you as well for pointing out our very central location, which is perfect for shopping as all major shopping malls are just within walking distance.

We also do take note of your added feedback with regards to the internet connectivity and the morning call. I apologize for the inconvenience that this may have caused to you.

I have already shared and discussed your feedback related to the internet connectivity with my IT manager, who will ensure that the internet connection is stable at all time.

Once again thank you and we look forward to welcoming you back to Novotel Platinum Bangkok soon.

Warmest Greetings
Sascha Kunze
Exceutive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2013

This is my favourite hotel in Bangkok. I would always stay there everytime i go Bangkok. However, i was disappointed twice during 2 of my stays there. The first incident was when we were trapped in the lift but were given a free dinner, which wasnt too bad. The 2nd incident was worse, we had no water to shower or brush our teeth for a night ( the whole hotel had only extremely hot water left). Though we were given a letter of apology and compensated with fruit plate, a few cookies and a birthday cake for my bf, we felt that the compensaton was not sufficient at all considering the price of the room, the reputation of the hotel, and that we have stayed in this hotel for at least 3 times this year. In addition, when we asked for free late checkout, we were given only till 1pm... That said, the hotel location is good and the staff are polite. But I am just disappointed with what happened and how they handled things later.

Room Tip: This is my favourite hotel in Bangkok. I would always stay there everytime i go Bangkok. However, i...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fin1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, January 31, 2013
Dear valued Guest,

Thank you for staying with us and for sharing your feedback on tripadvisor.

Whilst I am glad to learn that you always decide to return to our hotel once you are in Bangkok, I regret that we have not lived up to your expectations for you during your stay with us in regards to the issue with the lift and the water supply. Please accept my apologies for this.

It gives us great pleasure to receive constant reviews, feedbacks and comments from guests such as yourself, whether positive or negative but encouraging us to better our services or complimenting us if they reached or even matched your expectation levels.

However after my entire team has checked their records, we couldn’t find a report about the problem with the water supply. Could you therefore kindly contact me by email (h7272-gm2@accor.com) to give me further details for my investigations.

Once again I am very sorry to learn about your experience and wish we would have had the opportunity to put things right for you whilst you were here. I do hope that despite this incident you will continue to support Novotel Bangkok Platinum.

Warmest Greetings
Sascha Kunze
Exceutive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 25, 2013

and would definitly recommend it.
The location is great, near the pantip plaza where you can buy computer stuff, near the bayoke market where you can have grat deals on clothing and near the subway.
Their pool is just beautiful and with an amazing view of the city.
The service is excellent and their lunch buffet is simply whaouuu !

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lilitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, January 28, 2013
Dear valued guest,

We truly appreciate the time and effort you have taken to post a constructive review with regards to your recent stay at Novotel Bangkok Platinum as it is feedback from our valued guests that enable us to improve our service and facilities.

Thank you for trying our daily buffet lunch, which is offering with its “buy one get one free” promotion, a great value for our guests.

Once again thank you and we hope that it will not be too long before we have the pleasure of welcoming you once again here at Novotel Bangkok Platinum.

Best Regards
Sascha Kunze
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#72 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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