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Novotel Bangkok Platinum Pratunam
Ranked #75 of 887 Hotels in Bangkok
Certificate of Excellence
An Accor traveler
Hong Kong, China
12
Reviewed February 4, 2012

  • Stayed: January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 7, 2012

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2,727 - 2,733 of 3,096 reviews

Reviewed February 2, 2012

Hotel and facilities were very new, considering they are only approximately 3 months old. However service was not representative of a 4 star hotel or price point.

Poor Service
1) Front desk checked us in and brought us to our room, but there were still guests in that room who hadn't checked out!
2) Despite running out of amenities, they were not topped up. Example in case, we had to request for tissue paper 2 days in a row, despite the room being cleaned up daily!

Great Location
- Right Smack next to Platinum Mall
- 5 minutes walk to CentralWorld, 15 minutes walk to Siam Paragon

  • Stayed: January 2012, traveled as a couple
    • Value
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Thank roundandroundeworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 7, 2012

Dear Guest,

Thank you for your recent review on Tripadvisor.

I was disappointed to learn that our service levels fell far below the standards that we pride ourselves on.

With both the points that you raised, they are extremely valid and inexcusable and for this I would like to apologise.

I have fedback your comments to our teams to ensure we do not have a repeat scenario with our guests in the future.

I hope we will have the opportunity to invite you back in the future and surpass your expectations.

Best wishes

Sagar

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Reviewed February 2, 2012

Novotel has a good location, but what is most impressive is the services. Their service staff are polite and very helpful. They would even escort you to your room. The rooms are spacious enough, have wonderful views, and very comfortable (probably because the hotel is just less than three months old).
Just to share with you my personal experience, I requested for a non-smoking floor, only to be informed that it is a non-smoking hotel. When the staff accompanying me to my room, upon opening the door, there was a stale smell (obviously somebody had a puff in it), instantly the staff apologised and offered to change of room. They are very polite and helpful. Unlike some other hotels that would make you wait before they attend to you, Novotel staff act promptly.

It is a place worth staying!

  • Stayed: January 2012, traveled with friends
    • Value
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1  Thank KevJosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 7, 2012

Dear Guest,

Thank you for your recent review.

I was pleased to hear that our teams were able to resolve the situation of the change in bedroom very quickly.

We are a 100% non-smoking hotel so we understand that guests do expect a smoke-free bedroom when they check in.

We hope to welcome you back to Novotel Bangkok Platinum on your next visit.

Best wishes

Sagar

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A TripAdvisor Member
1
Reviewed February 2, 2012

Location and service is very good.first night of my stay is very noisy till late night 12am, knocking sound from outside the building and central world concert.amenities was not replenish daily was a disappointment.

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 14, 2012

Dear Guest,

Thank you for your recent feedback regarding your stay at Novotel Bangkok Platinum.

I apologise if there excessive noise from Central World.

In regards to the refreshing of amenities, I have already raised this point with our Housekeeping Manager. All amenities should be refreshed and topped up daily for our guests.

I look forward to welcoming you back soon and hope to exceed your expectations on your next stay.

Best wishes

Sagar

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A TripAdvisor Member
Hanoi, Vietnam
1
Reviewed February 2, 2012

We have trip to bangkok last week and stayed at Novotel Platinum. This is new hotel and have good location with smile service and room very clean. I will introduce this hotel for my friend and my partner when they have trip to Bangkok. Thanks and will back to this hotel as soon as posible.

  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 14, 2012

Dear Guest,

Thank you for your recent feedback on Tripadvisor.

Thank you also for recommending our hotel to your friends and Partner. We look forward to welcoming all of you to Novotel Bangkok Platinum in the near future.

Best wishes

Sagar

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An Accor traveler
Ho Chi Minh City, Vietnam
1
Reviewed February 1, 2012

  • Stayed: January 2012
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 2, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 1, 2012

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Aminur R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this reviewResponded February 2, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Bangkok Platinum Pratunam

Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#68 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range: $111 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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