We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Totally Impressive”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Novotel Bangkok Platinum Pratunam
Ranked #79 of 859 Hotels in Bangkok
Certificate of Excellence
Hobart, Australia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Totally Impressive”
Reviewed February 2, 2012

Novotel has a good location, but what is most impressive is the services. Their service staff are polite and very helpful. They would even escort you to your room. The rooms are spacious enough, have wonderful views, and very comfortable (probably because the hotel is just less than three months old).
Just to share with you my personal experience, I requested for a non-smoking floor, only to be informed that it is a non-smoking hotel. When the staff accompanying me to my room, upon opening the door, there was a stale smell (obviously somebody had a puff in it), instantly the staff apologised and offered to change of room. They are very polite and helpful. Unlike some other hotels that would make you wait before they attend to you, Novotel staff act promptly.

It is a place worth staying!

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KevJosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 7, 2012
Dear Guest,

Thank you for your recent review.

I was pleased to hear that our teams were able to resolve the situation of the change in bedroom very quickly.

We are a 100% non-smoking hotel so we understand that guests do expect a smoke-free bedroom when they check in.

We hope to welcome you back to Novotel Bangkok Platinum on your next visit.

Best wishes

Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,854 reviews from our community

Traveler rating
    1,367
    1,175
    243
    38
    31
See reviews for
905
773
146
279
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
A TripAdvisor Member
Reviewed February 2, 2012

Location and service is very good.first night of my stay is very noisy till late night 12am, knocking sound from outside the building and central world concert.amenities was not replenish daily was a disappointment.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 14, 2012
Dear Guest,

Thank you for your recent feedback regarding your stay at Novotel Bangkok Platinum.

I apologise if there excessive noise from Central World.

In regards to the refreshing of amenities, I have already raised this point with our Housekeeping Manager. All amenities should be refreshed and topped up daily for our guests.

I look forward to welcoming you back soon and hope to exceed your expectations on your next stay.

Best wishes

Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 2, 2012

We have trip to bangkok last week and stayed at Novotel Platinum. This is new hotel and have good location with smile service and room very clean. I will introduce this hotel for my friend and my partner when they have trip to Bangkok. Thanks and will back to this hotel as soon as posible.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 14, 2012
Dear Guest,

Thank you for your recent feedback on Tripadvisor.

Thank you also for recommending our hotel to your friends and Partner. We look forward to welcoming all of you to Novotel Bangkok Platinum in the near future.

Best wishes

Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 31, 2012

Stayed at the hotel from 28 -31 Jan.
Overall, the hotel was clean and staff friendly. I have some comments though.
1. I booked the hotel 1 mths before hand requested for a double and 2 single beds. When I registered at 3pm, I was told that only single beds were available until perhaps / maybe the next day, hence had no choice but to take the single rooms. Hotel should have reserved the rooms for me. After registration, a lady hotel staff proceeded to take us to our rooms. The lady staff was quite shocked when the first room she opened had somebody still in the room taking a shower; the room guest had still not checked out at 3pm. Luckily the second room was empty. I was requested to walk / shop around so that alternative arrangements could be sorted out. After a few hours of shopping, I went back, I was surprised that a double room was available. I wonder what would happen if I had gone to the rooms by myself, open the door and find someone still in the supposedly empty room taking a shower.
2. I stayed there for 3 days..breakfast is the same every day. Could the breakfast menu be change evry other day?
3. The entrance to the hotel is not sheltered to the next door shopping centres. Perhaps a cover could have been provided to protect guests from rain to the next door shops. It was raining when I was there.
4. TV reception was a bit fuzzy..perhaps could clear up some of the channels
5. Pillow is a too soft.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hawkuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 2, 2012
Dear Guest,

Thank you for your recent posting on Tripadvisor and the constructive feedback you have given us.

On the specific point relating to your check-in, I was pleased to know that the team managed to rectify the problem to ensure you received the room types that you had booked.

I have also spoken to our chef in regards to varying the breakfast selection. While we have quite a large variety of items, I have asked him, in particular to look at changing some of the hot items.

On the point of accessing the Platinum Fashion Mall, we do have a direct escalator from our lobby into the shopping mall so guests can avoid walking in the rain. The great news is that In future, there will be a covered Skywalk which will link the hotel to Central World, Big C, Gaysorn and Chidlom BTS station.

On the final point of the TV reception, I have asked my team to review the quality of the picture. For the bedroom pillows, while we currently have medium strength pillows, we will be adding another 2 pillows per room which will be hard. This will give all our guests the choice of a medium or hard pillow to sleep on.

Thank you once again for giving us your feedback. This undoubtedly helps us in improving our service and facilities for our guests in the future.

I look forward to welcoming you back soon to Novotel Bangkok Platinum.

Best wishes
Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bangkok hotels
Amari Watergate Bangkok
#67 of 859 in Bangkok
4.5 of 5 bubbles 5,129 reviews
GLOW Pratunam
#91 of 859 in Bangkok
4.5 of 5 bubbles 1,532 reviews
Siam
Novotel Bangkok on Siam Square
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Novotel Bangkok Platinum Pratunam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#71 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Travelocity, Hotels.com, Expedia, Agoda, Hotwire, Priceline, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Novotel Bangkok Platinum Pratunam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing