We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bangkok Novotel Platinum”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Bangkok Platinum Pratunam
Ranked #79 of 859 Hotels in Bangkok
Certificate of Excellence
Write a Review

2,854 reviews from our community

Traveler rating
    1,367
    1,175
    243
    38
    31
See reviews for
905
773
146
279
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Melbourne
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 24, 2012

We booked into 2 executive rooms. Unfortunately the Premier Lounge is not yet ready with completion delayed by the recent floods. They offered us free drinks (very limited drinks menu) and canapés in the public bar lounge instead. Canapés not very exciting compared to the selection normally offered in Premier Lounge in Novotel in Asia.
That aside the staff were very polite and accommodating to us which was delightful. The breakfast is good. There are shopping options downstairs at the Platinum Mall, and 5 minutes away at the massive Central World shopping centre or at the Big C shopping mall. We found that location is important in Bangkok as taxis do not take passengers if travelling less than 5kms. We had one bad experience where we were overcharged by a rogue taxi driver who did not put on the taxi meter. So we ended up taking the sky train everywhere. Very clean and convenient and air conditioned.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wunderlust2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 2, 2012
Dear Guest,

Thank you for your recent review on Tripadvisor.

We were very sorry that the Premier Lounge was not available during your stay.We will be opening the Premier lounge in the middle of February.

We look forward to welcoming you back soon and hoping you will get to Experience our Premier Package in full.

Best wishes

Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 21, 2012

This is a really though one if I am honest! There are things I really enjoyed and there were things that were just not great. I arrived at the hotel on day 4 of it being opened to the public so one has to at least appreciate that things are not all going to go to plan. This is normally reflected in the opening price of any new hotel just opened. IE, you dont always have everything working out but you are getting the price of the hotel night cheaper than normal.

On the plus side, the staff were amazing. Could not have been any more friendly and guinuinly excited about their jobs. Even though there were a few mistakes made, nothing major in general.

The food in the restaurant was beautiful. They had a great offer on for THB645 for buffet and get one, you get a second one free. But, although the food was good, a lot of it was only a little warm or cold. They didnt seem to have a lot of the food heaters working you normally see at a buffett. This was a little annoying I have to say..!

The pool was nice which has a great view over Central World. And it was warm…:) The gym was fantastic. Everything you need in a gym including a Smith Machine and a full set of Dunbells.

Rooms were really comfortable and again no problems there. Free Internet…:)

The biggest issue I had was when I arrived they took my credit card for security. They entered the expiry date incorrect 3 times which blocked by card. I only own one credit card so this turned out to be a pain for me as I can only unblock my card at an ATM in my own country. To cut a long story short it was a great inconvienence for me for the week I was there until I arrived back home. Now, mistakes can happen and that is ok. I understand. Especially for new hotels. The problem I really had with it was, when I spoke to the guy at the front desk about the problem, it took almost an hour for him to understand that this was a problem and a mistake of the hotel. That my card was not being declined normally. We had to ring my credit card company and and get them to explain to the guy what had happened and that the hotel made a mistake which blocked my card, and they still didnt seem to understand. Even when he eventaully did understand or seem to, not once did he apologise. I was left to feal all the time that my card was being declined cause I didnt have the funds in it. I felt like I was the one wasting their time and they were just trying to accomadate me as opposed to the other way around. I kept asking to speak to the manager also which he didn't allow me to until a long time later Evetually when the manager called my room, she did apologise and in fairness to them, offer me a great discounted rate for the rest of my stay and included breakfast for free my the inconvienance caused. The food and beverage manager there, a guy from France, was the only one that was really apologetic and seem to understand my situation. So to sum up, mistakes can happen and I understand that, my porblem with all this was how it was dealt with from the begiinning before it got right. This is just feedback for the hotel and should not put anyone off from staying there as it is a great proprty, with great staff, in a fantastic location and the food is excellant. You will not be dissapointed if you stay….!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcuswhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 2, 2012
Dear Guest,

Thank you for your review on Tripadvisor.

I would like to thank you for all the positive feedback that you have written about and also the constructive feedback regarding the incident with your credit card.

While I am pleased that the situation was managed well in the end, I can only apologise for the way it was initially handled. This situation could have been avoided in the first place.

Thank you once again for staying at Novotel Bangkok Platinum and I look forward to welcoming you back soon.

Best wishes

Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 16, 2012

The hotel is relatively new, I had large room king size bed, free internet connection, complimentary coffee tea and bottled water. Well equipped Gym on the 9th floor with large windows with Bangkok view. Full buffet western / eastern breakfast was included in the price. The Thai hospitality is well known and you get help anywhere you go. All of this for $130.- + 7% VAT

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rivka847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagar N, General Manager at Novotel Bangkok Platinum Pratunam, responded to this review, February 2, 2012
Dear Guest,

Thank you for your recent review. We are delighted to know that you enjoyed your stay with us.

We hope to welcome you back soon to Novotel Bangkok Platinum.

Best wishes
Sagar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bangkok hotels
Amari Watergate Bangkok
#67 of 859 in Bangkok
4.5 of 5 bubbles 5,127 reviews
GLOW Pratunam
#91 of 859 in Bangkok
4.5 of 5 bubbles 1,532 reviews
Siam
Novotel Bangkok on Siam Square
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Novotel Bangkok Platinum Pratunam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Bangkok Platinum Pratunam

Property: Novotel Bangkok Platinum Pratunam
Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Romantic Hotel in Bangkok
#68 Family Hotel in Bangkok
#71 Luxury Hotel in Bangkok
#84 Business Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 288
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok's vibrant fashion & shopping district, the hotel is on top of the Platinum Fashion Mall, a short walk from CentralWorld, Siam Square & Siam Paragon, connected via Bangkok Skyline to BTS station Chidlom and a quick drive from the airport railway link. Featuring 288 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant "The SQUARE", three meeting rooms & one ballroom, free Wifi internet & Imac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Hotwire, Travelocity, Agoda, Expedia, Priceline, getaroom.com, HotelQuickly and HRS so you can book your Novotel Bangkok Platinum Pratunam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing