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“Great Service”

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Eastin Grand Hotel Sathorn
Ranked #10 of 862 Hotels in Bangkok
Certificate of Excellence
Alkmaar, The Netherlands
Level 2 Contributor
5 reviews
4 hotel reviews
“Great Service”
Reviewed November 2, 2012

This hotel is located south of the major attractions but has a walkway to the skytrain so has easy access to the rest of the city. The staff were so professional, friendly and helpful. We had room service evening meals and thy were delicious. The hotel rooms were very clean and the bathroom and furnishings very modern. Overall we had a very pleasant, if shot, stay in Bangkok and we would certainly recommend this hotel for cleanliness, comfort and easy access to town.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reg n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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MN
Level 5 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 1, 2012

We stayed on the executive floor for 10 days,which was definitely worth the extra dollars. The staff was wonderful, so helpful and welcoming. The room was very nice, big picture window with fantastic views. The beds were very comfortable, one of my big issues for hotels in Bangkok. Te desk had all kinds of plug ins for computers, etc. Nice big bathroom. The breakfast was very good, lots of variety and the ability to order from the kitchen (the cinammon banana crepes were the highlight). The pool is absolutely beautiful with the infinity edge overlooking the city, however, it is about 4' deep and not good for little children. There is a small patio area with comfortable lounge chairs. There is a restaurant next to the pool is great for lunch, drinks and snacks. Ioved the ability to get off the BTS sky train and not have to do stairs to get into the hotel. I would definitely stay there again. The manager, Patrick, is very friendly and was always available to assist and ask if there was anything we needed. The only negative is that it is difficult to get a taxi at certain times from the hotel because of the location in the business district at the bottom of Sathorn. Another note, just past the Blue Elephant restaurant, in the Royal Garden building at the back of the first floor, is a terrific laundry, very reasonable and she did a great job, even getting some tough stains out.
r

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzanH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sulzfeld
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2012

I can only recommend the Eastin Grand hotel! The staff is very helpful and VERY fast (especially during breakfast). Rooms are clean and newly furnished. The breakfast has an awesomely large selection of foods and drinks and with the direct access to the skytrain you get to all major locations in the city quickly. Pool and fitness centre are also pretty cool. We even stayed now at the hotel twice, as everything was just perfect. The only little critique I have is about the atmosphere in the breakfast room, which I personally found a little bit cold (not the staff, just the furnishing). But that shouldn't be bothering you when deciding to book this hotel, as everything else is great.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, Australia
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 31, 2012

August 2012 saw us on another buying trip in Bangkok.we stayed at the new eastin grand and treated ourselves to the executive deluxe...the extras as well as the superb bedroom and equally huge bathroom were so welcomed after. Hot long day of negotiating..the executive lounge benefits were fantastic...cocktails and canapés for 2 hours...gratis!..and canapés and soft drinks all day...coffee?tea? All here...breakfast was so amazing..no line up to beat the usual throng for an over cooked breakfast in the lower grade hotels...simply choose a few items and sit down...you are waited on for the best fresh hot tea or offer and scrumptious freshly made to order pancakes or eggs...however your heart desires!..and served to your table...staff always obliging and smiling...
We were treated to personal book in on the 32 nd floor reserved for executive rooms.?but initially we were greeted in the reception area by equally pleasant staff...a minor problem with our TV was immediately attended to by the " expert"!....and location?..the best...free BTS passes and a 200 Mtrs walk to surasak station...and off we went....no queues for tickets or change...
We have booked again for the 25 nov to dec 4 ...we are so impressed...don't miss this gem!

Room Tip: Choose the package option with free BTS passes included...you won't regret it!..and if you can...
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  • Stayed August 2012, traveled on business
    • Value
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Helpful?
Thank Brian_Mick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yarm, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 31, 2012

Great hotel for a few days in Bangkok. Staff are extremely welcoming, polite and attentive. BTS passes were a bonus and helped us get around the city. Breakfast was very good and Executive Lounge was worth the extra money for all day soft drinks and evening cocktails/wine. Rooms were large and bed was huge! Loved the pool area that overlooked Bangkok from the 14th floor. Would definitely recommend this hotel for anyone planning a visit to Bangkok.

Room Tip: The Executive Rooms are worth the extra £20 as you get all days snacks, soft drinks and hot drinks a...
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  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank BEV W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot
Level 6 Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 30, 2012 via mobile

We stayed at the hotel for four nights and were very impressed. This hotel has been open about six months and is well on its way to earning a well deserved reputation. The quality of the room is very high with great views out across the city and great room servicing. The breakfast choices are so vast you spend quite a bit of time just choosing. We dealt with the Concierge staff on a number of occasions and all of them were so helpful. When we arrived we asked Jo where a good nearby restaurant was and he recommended Thanying, a short walk away, which serves some of the best quality food in Bangkok at really good prices. The bar and pool area on the 14th floor is a great place for relaxing. You can be in the pool at its edge and stand in the water staring out over towards the river for ages! Really good service at both checkin and check out and there is free WiFi throughout the hotel. Highly recommended!

Stayed October 2012, traveled as a couple
Helpful?
1 Thank ArtySin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 30, 2012

I like almost everything about Eastin Grand Hotel Sathorn!

My boyfriend and I stayed there in October 2012. We paid around US$110 a night including all taxes. All-you-can-eat breakfast included. The room and bedroom were pretty standard (one king bed, one desk, closet, standing shower, no bathtub), not big, not small. Typical room for maybe a 4.5 star hotel. Nothing special in the decoration. They're clean though. The view from high floor was nice. The hotel breakfast was excellent. Breakfast started at 6 AM and they offered great selections of Western and Asian food, from sausage, eggs, pastries, to dim sum, congee, sushi, etc, and they were all fresh and tasted great! The waitresses were very attentive, both at the breakfast restaurant on the fifth floor and at the restaurant next to swimming pool. The infinity swimming pool on the 14th floor was to die for. We went to the pool every day to catch sunset and stayed until late. The view of the city was spectacular from there! And the water temperature was good. The restaurant near the pool had higher price food compared to other restaurants in Bangkok, but very cheap if you compare it to North American restaurants, especially considering the quality, portion, and presentation of the food. They're delicious! Good margarita! Food was around 300 BAHT or 10 bucks a plate, and alcoholic beverage a bit less than that, plus 7% VAT and 10% service charge. There's a bridge connecting the hotel (on the third floor) to the BTS (skytrain) station, so it's very convenient to go anywhere.

All the staff were friendly and trying to be helpful. I'd rate their service excellent but their English could (or should) definitely be improved, especially for the staff working at the lobby/concierge. It was a bit frustrating trying to explain things or get answer from them at times about direction, place to eat, to exchange money, etc.

In overall, we had quite a smooth and relaxing stay there and will definitely be back there when we're back to Bangkok!

Room Tip: Superior room might not be different from standard room in terms of size, facilities, just better vi...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Little_yellow_owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastin Grand Hotel Sathorn

Property: Eastin Grand Hotel Sathorn
Address: 33/1 South Sathorn Road | Yannawa, Sathon, Bangkok 10120, Thailand
Location: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 862 Hotels in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Eastin Grand Hotel Sathorn 4.5*
Number of rooms: 390
Official Description (provided by the hotel):
Eastin Grand Hotel Sathorn is one of the premier hotels in Bangkok's luxury hotel sector. This deluxe property is centrally located in the Sathorn business district, and a short drive via the nearby expressway to Suvarnabhumi International Airport. It is unique in being the only hotel in Bangkok with its own direct access to the BTS Sky Train system at Surasak Station literally bringing the city to your doorstep. All 390 luxuriously appointed rooms and suites are decorated in soft, subtle tones and feature the latest amenities for the comfort of both le ... more   less 
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