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“Nothing works except the location”

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Holiday Inn Express Bangkok Siam
Ranked #173 of 852 Hotels in Bangkok
Certificate of Excellence
India
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nothing works except the location”
3 of 5 bubbles Reviewed April 3, 2013

Good location... that is the only positive thing I can say for this hotel. Especially having used the Holiday Inn Express in Phuket, we were very dissapointed with this Hotel.

On check-in (at 4PM) the rooms were not ready. The front office was rude & inefficient.

The floor lobby areas are bathed in a weird dim blue light. Even the room lighting is low and inadequate.

Same B'fast items are repeated everyday with refills taking ages to appear.

No glasses are avbl. near the ice vending machine.

However, if the excuse they give is the low?? room charges, I have stayed at better Bangkok hotels at much cheaper rates... and mind you they are part of a chain which should lead to certain basic standards.

Room Tip: Very depressing rooms... so you can take any.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hemant_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 9, 2013
Dear Hemant_69,

Thank you for your recent stay and leaving us with your feedback.We are pleased you liked our great location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry you were not fully satisfied with our services. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to contact me.

Warmest regards,
Sue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,602 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (343)
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English first
Lahore, Pakistan
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

1st of all,you have to keep in mind the amount you are paying for this hotel,the brand and the location in a bustling city that is bangkok.For that it is worht every peeny in my opinion.
My flight landed at approximately 8am in the morning and i was at the hotel in about 40 mins for 450 bahts by taxi..check in was smooth but got the room around 13:00 in accordance with the rules.Room had a nice view of the Stadium but had a weird smell which took a while to go away.service is very good and the location is just awesome.Very close to BTs and all the big mega malls.Jim thompson house is just 5 mins walk away and also the Grand palace etc costs about 60-70 bahts of taxi on meter..Ask the very nice guard to call you a taxi and they will go by meter.
Breakfast is just ok.Holiday inn epxress had one of the best beds i've ever slept on.Rooms are fully sound proof.Overall had an amazing stay and will definitely choose HIE bangkok in future

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madddy1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 9, 2013
Dear Madddy1988,

Thank you for your fantastic review of the hotel. It is great to ready how much you enjoyed your stay and all aspects from great location, free breakfast a our comfy bed.

We really do appreciate you taking the time to write and I hope it won't be too long before we are welcoming you back to Holiday Inn Express Bangkok Siam.

Warmest regards,
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

Holiday inn Express BKK is a new hotel and it is so close to everything
Stayed at this small hotel for 9 days throughout Christmas and it was great
5 mins to massage, shopping, sky train, 7/11 shop, MBK centre
Friendly
Lovely
Clean
An excellent option
Overlooking the Stadium
Great room
wonderful
Great aircon
Good customer service
Will come back

Room Tip: Ask for a room overlooking the stadium
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hkpraise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 9, 2013
Dear hkpraise,

Thank you for your wonderful review of the hotel. It was great to read how much you enjoyed your recent visit with us. Most importantly it is your kind words about our great location and great services which we really appreciate as this is the difference for us between being good and great.

Thanks again for taking the time to write, we are looking forward to welcoming you back, please do ensure you say hello when you return.

Warmest regards,
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

I ve stayed 4 nights at Holiday Inn Express in Phuket was nice.
I decided to stay same brand in BKK as well and I made a right decision.
It is of course busy hotel because of busy city.

Location is good just next to National Stadium BTS station.If u can use it very cheap to everywhere Nana,Siam and Riverside station.even you can use for airport transfer.Buy a rabbit card for 10 journey or buy one way ticket.

Hotel rooms are very clean,if you can have the room facing to stadium over 16th floor nice view.
Do not expect too much from breakfast its not 5star open buffet hotel but its enough for me to have bread,scrambled egg etc.(start your day early and go to breakfast to find good spot,staff will be smiling and happy ;) end of break time they are being tired:(

There enough staff for reception at all times for busy period cause always people check in-check out.
There is a small pub facing to street 'Asia Pub' nice place to sit and drink cold beer.Security staff smiling and helpful in front of hotel.

All over very Good...Enjoy n Stay Smart...

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coskun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 9, 2013
Dear coskun,

Thank you so much for your kind comments and endorsement of our great locationand enjoy our free breakfast . We are pleased that your stay has exceeded your expectations.

We look forward to welcome you back to Holiday Inn Express Bangkok Siam and stay smart with us for your next visit.

Warmest regards,
Sue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed March 31, 2013

Upon arrival I placed in cash deposit in SGD with the receptions . Upon Checked out my cash deposit was lost and it took me more than an 1 hour to waited for the staff to go out side the hotel for buying SGD currency.. I am disappointed and upset because until today (more than 3 weeks already) I have wrote 2 letters to their Management through the Holiday Inn Asia PAc Guest Relations but I did not have any direct reply from the hotel itself. I wonder where is Holiday Inn promised for their customer satisfaction ? what vision of the company /

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank XavierAzhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 9, 2013
Dear XavierAzhar,

Thank you for taking the time to communicate your concerns via Tripadvisor. I apologize for any inconvenience you have experienced.
I would like to thank you for providing your feedback on our service at front desk. I have taken note and wish to thank you for your comments. These are of great importance to us and allow us to monitor and improve our service continually. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Warmest regards,
Sue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed March 29, 2013

A really fantastic hotel !

Location is top-notch located just a few steps away from the National Stadium BTS station and just opposite the MBK shopping mall.

Service is good but not perfect. Hotel was rather busy and with only 3 staff stationed at the reception, checking in and out would take some time but the staff always remain polite and renders good customer service to all the guest.

Room was fault-less, what I really love about this hotel is the air-conditioning system. It was really powerful and was able to cool down the room very quickly. This is something that is very important in Bangkok where the weather is so warm & humid.

The beds were very comfortable with 4 pillows (2 firm & 2 soft) , all the usual hotel amenities like kettle, safe deposit box and etc were present.

TV had a huge variety of channels to choose from.

Complimentary internet access(wireless) was fast and had good signal in the room

Breakfast was acceptable and had a reasonable amount of food choices but it seems that they don't change the menu at all. The same food were served every single day. The cafe/restaurant environment was nice and cozy.

Breakfast is also available for takeaway if you have no time for that or would prefer to have it in the comfort of your own room.

If only they could make some changes to the breakfast selection then this hotel would be an excellent one ! Holiday Inn Express Bangkok would definitely be my 1st choice of accommodation the next time I come back to Bangkok again !

Room Tip: Ask for a room on the high floor !
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hotel_Reviewer_Jem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 1, 2013
Dear Hotel_Reviewer_J,

Thank you for your glowing review of the hotel. It was brilliant to read that so many elements of your stay met your needs from check in, smart design room, complimentary breakfast and fantastic location of the hotel.
We work hard to ensure our guests have the best experience so to hear this in a review like yours is a great boost for our team of which I will share all your wonderful comments.
Once again thank you for taking the time to write and I do hope it won't be too long before we are welcoming you back to Holiday Inn Express Bangkok Siam again.

Warmest regards,
Sue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

great location, one minute walk to bts national stadium and walking distance to siam!!

room is small but enough, clean and the showeris good. i think there is a business hotel but there is no service provided by the hotel staff, we take the trolley for putting our stuff to our room by themselves, nobody help us.

the breakfast is so so, and restsurant is small. but you can take bread and drink away from the restaurant, restaurant is prepare the paper cups, so great!! u can bring a cup of coffee to yr room to enjoy…

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue_HIEX, General Manager at Holiday Inn Express Bangkok Siam, responded to this review, April 1, 2013
Dear NY L,

Thank you so much for your kind comments and endorsement of our Great Location. It was great to read how much you enjoyed your recent visit with us.

We look forward to welcome you back to Holiday Inn Express Bangkok Siam and stay smart with us for your next visit.

Warmest regards,
Sue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Bangkok Siam

Property: Holiday Inn Express Bangkok Siam
Address: 889 Rama 1 Road | Wang Mai, Pathumwan, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #173 of 852 Hotels in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Bangkok Siam 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Holiday Inn Express Bangkok Siam is the smart choice for savvy business and leisure travelers, offering a relaxed affordable and hassle free stay every time. Located at National Stadium Sky Train Station, in the centre of Siam Business and Shopping District, we are steps away from most Bangkok's favorite dining and entertainment options and 45 minutes drive from Suvarnabhumi International Airport.Holiday Inn Express Bangkok Siam is a convenient base for shopping and sightseeing, head to the Jim Thompson House and Bangkok Art and Culture Center to buy souvenirs and explore Thai culture.The hotel features 300 brand new rooms and all rooms are designed for everything you need for a great stay. Start the day right with our free Express Start Breakfast and stay connected with free Wi-Fi through-out the hotel. Experience our high quality bathroom, bedding and enjoy your favorite music with our iPod docking station to recharge after a long day.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including MBK, Siam Paragon and Central World, and located on the BTS sky train line, guests are a short ride away from Chatuchak Weekend Market where travellers can experience the best of Thailand’s street stall culture. ... more   less 
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