A nice hotel with good facilities (including a good pool) was marred by the check out experience. The manager tried to get us to pay more than we owed (the total price without subtracting our already-charged deposit). We had him pull out the hotel's own confirmation which clearly showed that we didn't owe any extra money. He said he didn't care. He still wanted us to pay extra. Wanting to make sure he was trying to scam us and not just misunderstanding (although his English was perfect), we asked him to call Latestays (where we booked) to confirm that we shouldn't pay twice, and he refused. We asked him to let us call latestays on his phone, and he refused. When we said we wouldn't double pay, he told us he was calling the police. His aggression and confrontational stance was very, very unusual for an otherwise very gentle Thai culture. We called his bluff and invited him to call the police. He didn't, and we were at an impasse. I realized that I barely had enough credit on my mobile to call Latestays and asked them to call me back (as incoming calls didn't use up any credit). They confirmed that we didn't owe the money. Wanting to give him a face-saving out, I convinced the manager to take my phone to speak with Latestays. They again confirmed what everyone already knew from the get go: we didn't owe that money. The manager never apologized for trying to double charge us or for threatening us or for wasting our time or for ruining what was otherwise a nice stay. I don't like attempted extortion when I'm leaving a hotel (the manager was demanding that we pay him extra or have to deal with foreign police). It's not worth the risk of going to a hotel and having the uncertainty of someone possibly trying to scam you. I contacted the head office about this episode (to invite them to review their video from the front desk to get to the bottom of it), but as of yet, they haven't responded. My recommendation: find somewhere else to stay.
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- Also Known As:
- Amora Neoluxe Hotel Bangkok