I thought I'd give this place a go after finding it on latestays. The hotel has had a 'soft opening' since 8 months, with only a limited number of rooms ready.
Well, I turned up and it looks a bit like a building site - the underneath lobby area was just concrete and the car park area had plastic sheeting everywhere blowing in the wind. So not great.
The staff while trying to be helpful were completely useless. I checked in a bit early, which seemed to be a big issue and kept pointing to the massive sign on the counter about their checkout and check in times. Nevermind they finally got my key and sent me to my room via a very hot lift. It was a horrible little hole of a room next to the maids area, I looked out the filthy windows to see a pair of rotting sports socks on the window ledge. Not exactly inviting.
So I went downstairs again and told them of my discoveries, they did have another room but wasnt ready yet, so I said fine and went off exploring the area - quite hard when the hotel is stuffed so far down a soi at either end quite a trek. Their tuk tuk service is a joke too.
When I came back the staff had changed so they again had no idea what i was going on about and tried to put me back in the same room. Finally it was all sorted after coming uo and down again in the lift and then them moving me again because there was a problem with the wifi on that floor.
The rooms are small and theres always someone hoovering or unpacking something just outside, or high pitched maids shouting to one another.
There was also no hot water - they sent someone (20 minutes after I called reception) who I'm guessing was a manager or something who then proceeded to tell me that the water was hot with his hand under the tap - I don't have time to get into arguements with idiots so I just told him to make it hotter and left it at that, guess what - nothing happened.
I did try and check out after one night, but was told I would have to pay for the second night or speak to the manager because the deal I had was a minimum two night deal, in the end I put up with it and stayed. I'm leaving tomorrow and can't wait. One last thing, a standard empty apology from the management will no doubt follow my comments proving yet again how much this hotel really doesn't care. Theyve been open 8 months and should have sorted out the problems and trained the staff by now. Please avoid, there are much better deals all over Bangkok. They will NEVER 'have the opportunity to serve me again in the near future'