We had such high hopes for this hotel due to them being so helpful up to the run up of our stay in the hotel - we attended 2 weeks prior to our stay to see if we could leave baggage as we we're heading down to the islands in thailand and sure enough the hotel was most accomodating to our needs. This is where it ended.
We arrived on our night stay in this hotel after booking on booking.com - By mistake myself and my friend both booked for this hotel for 2 rooms 1 night, this was not picked up but the hotel and we have therfore been charged double, had we had enjoyed our stay I can't see why an extra £10 each would be an issue between the 4 of us however due to the imcompitance of the reception staff we feel very sour graped about the matter.
We had 2 rooms - on entry the room looked plush and lovely however one room smelt so strongly of garlic and was horrible for my friends to sleep in and the other had the air conditioning leak through the night causing a huge pool of water to the entrance of the room and with a solid surface almost caused me to trip.
The rooms look lovely and plush as I said on entry however the rooms are so worn... they really really really need some TLC! they are nice rooms but they are not finished to a standard that they should be and it's simple things they can easily do which would make the rooms look lovely and expensive.
Our booking included 1 room for breakfast but the other without due to some issue on booking.com (we had experienced this with another hotel so were fine with this) we knew we then were splitting the cost of the 2 other breakfasts however when going up to breakfast we were refused advising no rooms had breakfast included, this was then checked with the receptionist down stairs - I then went down and had to ask for the confirmation to the booking in order to point out where it states 2 persons breakfast was included however by this point we had no time to go back and eat due to needing to leave for the airport.... The only offering they made was to box the breakfasts up, no refund to make the price of the room equal to one another.
that is we thought we were leaving for the airport! the hotel had failed to arrange our transport as requested the night before, the receptionist made no effort or showed no panic at the thought we were in a rush to get to the airport to check in for our international flight, the only person to make any effort to grap us a taxi was the sercuity man! the receptionists just sat there.
We tried to complain at the hotel about the hotel and although they are Thai they were the best english speaking of all the hotels we stayed in and they understood the complain just refused to do anything about it, I have then come home and written to them by email over a week ago with the complaint - I would have thought as a big chain hotel we would get something back however they have ignored the complaint again. We have now had to write to booking.com in hope of getting some answers and for the complaint to be resolved as I cant honestly understand why the advertise such a rubbish hotel.
- Official Description (provided by the hotel):
- Aspira Sukhumvit 13 provides all one could need for an exciting yet budget-friendly holiday: mid range rates, amenities and facilities dedicated to unwinding and relaxation, and, best of all, a location close to the city's cultural and modern attractions. ... more less
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