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“Modern Decor, Good Rates, Convenient Location”

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Best Western Plus At 20 Sukhumvit
Ranked #259 of 858 Hotels in Bangkok
Adelaide, Australia
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Modern Decor, Good Rates, Convenient Location”
Reviewed December 21, 2013

Excellent location for Transport; 500m walk to Asok Station for BTS (Sky Trains) & MRT (subway), Shopping; Terminal 21, Robinsons and Emporium Mall, also Seven 11’s, Family Mart’s and Chemists are close by; Restaruants; Green Garden is next door, Rang Mahal (Soi 18); Massage palours everywhere, Night life; Soi Cowboy. To get there; on Sukhumvit Road travelling from either BKK (Bangkok Airport) or DMK (Don Muang Airport) turn right onto Soi 20 (side-street 20) and 200m on your left is Best Western Sukhumvit. The hotel and area are popular with foreigners.

The Good

Reception is polite and helpful
Room has modern, classy decor and good sound proofing (see photo’s of standard room)
LCD TV, iPod dock station, DVD player, Kettle, hair dryer and 2 x free bottles drinking water/day are provided
The attached street level bar is fine for a drink and to dine
Good rates
Security guards are present at the foyer entrance 24 hours

The Bad

Staff communication – English is OK but sometimes a hurdle
No power points by bed in standard room
Wi-fi connectivity only poor to good
Electronic safe has no instructions to reset it – had to ask at desk and get someone to reset it with a key. This problem repeats itself if the safe is not reset on every check out.
Poorly designed shower – the door opens inwards, the shower floods and a pool of water is left in the shower recess (see photo)
Laundry service is expensive e.g. 195 THB for a dry cleaned shirt. For an alternative head down Soi 22, take the 2nd street on the left and look for a sign that says High Speed Internet ‘Wash and dry’ – 120THB for 3kg washed and folded

Apart from minor niggles I really enjoyed my stay here and in the area. Of the four hotels I stayed in Thailand this was easily the best.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitiphan k, Manager at Best Western Plus At 20 Sukhumvit, responded to this review, January 26, 2014
Dear Guest
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at .
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Thitiphan Kittimaeteekosit
Executive Assistant Manager
BEST WESTERN PLUS @20 Sukhumvit
17 Sukhumvit Soi 20, Klongtoey
Bangkok 10110 Thailand
Tel: + 66-02261-2200
Fax: + 66-02261-3456
E-mail: eam@bwplus20.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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451 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
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English first
Chiang Mai, Thailand
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 18, 2013

I have stayed at many hotels in this area and decided to stay at the Best Western on this trip. Hotel location is convenient to the BTS by about at 10minute walk. The staff were helpful and friendly as with many of the hotels in Thailand. However, the room was a bit run down with the toilette seat being loose due to a screw missing. Also, during my staff the power went out twice during the night. The air conditioning vent in the room was aimed directly at the bed and that made it difficult to get the room temperature correct. Overall there are better quality hotels in this area.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brad h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 16, 2013

We stayed at this hotel while on a mixture of business and holiday in Bangkok. The location of the hotel is superb being near the Sky Train as well as the Terminal 21 Shopping Mall. There are a lot of hotels on the same street which give one a variety of places to eat meals. The rooms are good and clean and the staff are very friendly and always willing to help. My favourite place was the bar at the front of the hotel. The staff were so awesome especially Shane and Mort. We had a fabulous time there. I would definitely stay there again.

Room Tip: Room 303 is a large corner room with a good view. It also has facilities for the handicapped.
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wizzie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitiphan k, Manager at Best Western Plus At 20 Sukhumvit, responded to this review, January 26, 2014
Dear Guest
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at .
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Thitiphan Kittimaeteekosit
Executive Assistant Manager
BEST WESTERN PLUS @20 Sukhumvit
17 Sukhumvit Soi 20, Klongtoey
Bangkok 10110 Thailand
Tel: + 66-02261-2200
Fax: + 66-02261-3456
E-mail: eam@bwplus20.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linkoping, Sweden
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 14, 2013

Never ever had a more uncomfortable bed, it's seriously harder than the floor beneath it! That it's clean and modern doesn't really help that fact. Also no pool nor breakfast, it's cheap but not worth it.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlHoerberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
288 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed December 11, 2013

Went to Bangkok planing to stay at this hotel for 11 days in need of 2 rooms. Made the mistake not to book on-line ahead of time. On-line rate was $49 but walk in price was $150.
I told the receptionist that i would just book on-line but she told me that would not work since the booking would be for next day.
Finally agreed to pay the walk in rate for the time being so i could speak to the hotel manager and have him fix the rate. I arrived late at night so they said he would call me next day at 8am. Needles to say that he never called or met with me even tough i left several messages with everyone at the hotel that i wanted to talk to the manager.
Ended up leaving the next day once it became evident that the manager had no interest in talking to me.
Hotel room itself was clean and decent. Lobby is very small and service is very slow.
Location is very poor as there is no restaurants or bars near by.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toishome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 9, 2013

Stayed here for 2 nights, I booked several months in advance so the price was very reasonable.

Arrived before check in, however staff were fantastic and looked after our bags (even were able to check in a little bit early- which is always appreciated after such a long flight)

The hotel is clearly run by a foreigner with excellent standards of cleanliness and service throughout.

Room is modern, with HDMI cable links to TV, universal electrical socket at the desk and high speed wifi.

Bed was excellent with a great matteress and linens/ pillows which were a dream to sleep on (and black out drapes! )

Room service and the mini bar was very reasonably priced, and the Club Sandwich was fantastic.

Staff throughout the hotel were warm and welcoming at all times, and the maids daily service was done with precision!

Check out was very efficient and the staff arranged a taxi who used the meter without any issues. (another sign there is a foreigner running it)

Great Place for business travel, single travel or even couples would find this hotel great- its a short walk to Terminal 21 the big shopping centre, and the train link gets you all over the city in no time.

Grab a coffee from the lady with the coffee cart out the front- 20 baht for a ripping ice coffee.

Taxi was ordered from the front desk, and they put on the meter without any issue.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cameron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitiphan k, Manager at Best Western Plus At 20 Sukhumvit, responded to this review, December 10, 2013
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at .
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Thitiphan Kittimaeteekosit
Executive Assistant Manager
BEST WESTERN PLUS @20 Sukhumvit
17 Sukhumvit Soi 20, Klongtoey
Bangkok 10110 Thailand
Tel: + 66-02261-2200
Fax: + 66-02261-3456
E-mail: eam@bwplus20.com
Website: www.bestwestern.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2013 via mobile

w stayed here for six nights frm 23 nov to 29 nov .our overall stay was gud except for few things like poor internet connec tivity in our room and staff was nt able to undrstand easily wat w wanted to say. front desk staff was polite n helped us whenever needed. room service was quick wo any delays tht w appreciate .wat i didnt like is i requested little bit ginger to make ginger tea as my gf was sick from room service along with my food, but order taker asked me to pay 150 bhat fr small piece of ginger. rest stay was fine .i hope u ll try to maintain high level of customer service to ur guests.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank vimalaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus At 20 Sukhumvit

Property: Best Western Plus At 20 Sukhumvit
Address: 17 Sukhumvit Soi 20 | Klong Toey, Bangkok 10110, Thailand (Formerly BEST WESTERN PLUS @ 20 Sukhumvit)
Phone Number:
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#181 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus At 20 Sukhumvit 4*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western Plus @ 20 Sukhumvit Hotel Bangkok

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