I have been staying at Hotel Muse many times in my visits to Bangkok and I find the hotel nice, well decorated and well located. It is a nice propriety with a fine dining Italian restaurant and a nice high floor terrace with bar lounge. The hotel is rating as 5 stars and it could well be if the staff could be a bit more helpful. We are traveling with our 14 month old son and at the moment of my reservation I have asked if I cold find in our room a baby cot and a milk bottle sterilizer. As we were ruing late I have called the hotel to advise of our late check in. It took me 15 minutes before anybody could find my reservation, I have been passed thought 4 times to different persons, finally they have found it. I have reminded them of the baby cot and bottle sterilizer and ask if they could book a table for two at the Italian restaurant, the front desk has told me that the reservation should be made by myself and she pass the line to the restaurant where I have to spell my name for the 5th time in 15 minutes. Ones check in I have asked again for baby cot and bottle sterilizer, just to make sure. We went to our room and baby cot and bottle sterilizer were not there yet so I have waited for 30 minutes and then decide to call again as it was time for my son to sleep. Finally we have got what we have asked for many times. It is not a big deal but if you want to sell this property and a luxury 5 stars boutique hotel they should improve the standard of service. We will be back as it is a nice place to spend a few nights.
- Official Description (provided by the hotel):
- Located in Bangkok's distinguished residential area Langsuan Rd, Hotel Muse offers 174 luxurious rooms along with a distinctive array of dining and entertainment venues. Within walking distance to exclusive shopping, skytrain station & Lumpini Park. ... more less
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