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“A business hotel with bad service, not for tourists, not worth the price”

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Hotel Muse Bangkok Langsuan - MGallery Collection
Ranked #34 of 879 Hotels in Bangkok
Certificate of Excellence
Reviewed June 11, 2013

The Muse is very corporate hotel that is fit for business travellers. We made the wrong pick by selecting Muse as it is not for tourists who are on vacation in Bangkok. So if you are on holiday, we do not recommend the Muse.

The hotel entrance, corridors are all very dull and gloomy, as are the rooms.

The breakfast is really bad. There is barely any variety in the options offered. It is not a good spread at all, specially for the price of the room! We also found some hair strands in one of the dishes on the buffet counter.

The bathroom had this constant weird smell, which we think is from the cleaning agent they used but it was disgusting. The same smell was present in the common toilet near the breakfast area.

One night we called for room service. We called the number thrice and no one picked up. The fourth time someone picked up and my husband ordered. He told them not to call the room again as I was sleeping. However, they called back twice with irrelevant queries. When we called them to clear the food tray nobody came. The tray remained in our room, with the smell of food, for the entire night.

Though their bathroom toiletries and accessories are very good, they are very stingy about them. Even though the shower gel was almost over, they did not replace it even once during our stay. Neither did they replace ear buds and shampoo, all of which had been used. They also had some stern (tending to be rude) notices up stating that everything is available for sale and nothing should be removed from the room.

Its location is good, it is a 20 min walk to Siam square which is manageable. It is a shorter walk to the metro station. However, we saw a lot of other hotels on the route so you are likely to find some even closer to the city centre, Siam square and the Siam metro station.

Bad service, bad breakfast, not recommended for tourists and definitely not worth the price.

Room Tip: The higher the room, the better the view. Since it is a very corporate hotel all rooms are replicas...
  • Stayed: May 2013, traveled as a couple
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1  Thank 2013Travel_Companion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 12, 2013

Dear 2013Travel_Companion, thank you for posting your feedback on TA. Well what a difference reviews can make. The two previous one were full of praise but clearly you did not find to your liking our design so often complimented and our breakfast also so often mentioned. Please accept my sincere apology for any inconvenience caused and especially for the shortcomings encountered with your room service order. As for your description of Muse being a Business hotel rather than for tourist I shall let readers to decide by themselves looking at past reviews. Did you really stay with us??
We might be 20 min walking from Siam square BTS station but only 5 from Chitlom and central shopping mall and our private Tuk Tuk is always available to help
Again thank you very much for sharing your comment and I hope that you enjoyed the rest of your stay in Thailand

Best regards,
Nicolas Peth
General Manager

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Reviews (3,372)
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2,051 - 2,057 of 3,372 reviews

Reviewed June 8, 2013

Other hotels should study this place. This is a first-rate operation, with a dedicated, friendly, and efficient staff.

Due to a rather serious injury, I had more needs than I otherwise would have had. The hotel staff continually found ways to exceed my expectations, and to anticipate my needs. I am writing this review with gratitude and amazement. As a result of my injury, I needed to change my booking. Despite the fact that I had prepaid with Orbitz, the hotel arranged for a partial refund.

As far as the property itself is concerned, I find it to be ideally situated, extremely clean, and the rooms generously apportioned. The decor is very stylish, with a dark, somewhat moody European feel.

Without a doubt, this is the place that I will stay in Bangkok from now on.

  • Stayed: June 2013, traveled solo
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Thank worldtraveler723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 12, 2013

Dear worldtraveler723, thank you for posting your review, what a great title, the type of review every GM would be very proud of. Glad to hear that our team was able to exceed your expectations.
You very much enjoyed Muse and we are all here delighted about it
No doubt we shall see you again soon

Best regards
Nicolas Peth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

A very pleasant stay at this lush hotel with a rustic design. It was a breath of fresh air every time we walked in from the busy and humid weather of Bangkok streets. Clean rooms and the staff made our stay memorable. The bar on the 24th floor called Speakeasy had everything you'd ask for. A very versatile drinks list with reasonable prices. The bar team led by the Entertainment Manager, Johan, were particularly good to talk to and created a friendly yet respectful relationship. A special thanks to the DJ, who played a song on our request.

  • Stayed: June 2013, traveled as a couple
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Thank SevLev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 11, 2013

Dear SevLev, thank you for your review on this site, so great to hear that you found us to be an oasis in BKK and that our staff made your stay memorable, this is just what a GM would like to hear from his customer. Johan is our mixologist, event and entertainment Manager, a bit of everything really but does a great job and I am pleased he brighten you experience.
Hope to see you again very soon

Best regards
Nicolas Peth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

We stayed on the 23th May for 2 nights. There were welcome drinks served at check in which consist of 2 non-alcoholic and 2 alcoholic shots. We were surprised and pleased to be upgraded to the Yama residence on the 22nd level. The room was huge and had a great view of the city. Having an espresso machine in the room and a rain shower was rather special. The bed was comfortable, and outside noise were kept out well. Hence, our sleep was very good. We felt as though at home!
The décor of the entire hotel especially the lobby was somewhat gothic with dark furnishing and metal grill on the wall - a very unique character. This being our first stay at a MGallery collection make us want to try the others.
There is a free tuk-tuk shuttle service to Chit Lom BTS that we used a few times. We would then walk back from the BTS to the hotel after a day of stuffing ourselves with food. The staffs would always greet us with a smile and no request would be a hassle.
We left our luggage behind at check out as our flight is at night. We were allowed to use the shower rooms at the swimming pool before departing for the airport, which is much appreciated.
Overall, the stay was fantastic and unforgettable.

  • Stayed: May 2013, traveled as a couple
    • Value
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1  Thank u0800242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 11, 2013

Dear u0800242, thank you for posting such a fantastic review on TA, glad you had such a great experience with us. Our unique décor based on Siam meet West in the glorious 20’s got your attention, so did our famous beds. Our location is only minutes away from the main shopping center and yes our free TUK TUK is there to make the journey even smoother. So glad the team was able to offer you their usual hospitality and it is always so nice to hear that our guests have had an unforgettable stay
Hope to see you again very soon

Best regards
Nicolas Peth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

The location is very nice and quiet and hotel are nice not just like a standard hotel. The staff is attentive. You get a different feeling staying in this hotel. The breakfast is okay but could be better for the price paid.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank poundsterl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 11, 2013

Dear poundsterl, thank you so much for posting your short review on TA. You definitely get a different experience when staying with us as there is nothing else like it in Bangkok.

See you again very soon

Best regards,
Nicolas Peth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

Our visit to Hotel Muse was a great experience. The hotel is immaculate, aesthetically beautiful, with an air of luxury in an old-fashioned way but with very modern facilities, from the fast free in-room wifi and very comfortable (and massive) king-side bed.

We enjoyed our visit to the hotel bar (the Speakeasy) up on its highest level with grand views of the city.

We were very welcome from the moment we stepped in the door from our late flight and the hotel staff very graciously helped us with all of our questions. When I realised I had left my earphones on the plane, the hotel manager very patiently helped me try a number of different phone numbers to speak with the relevant people in the baggage department in Thai (which I could not have done).

Everyone was very professional, polite and friendly and there was nothing that I could fault about the hotel itself, its staff or our experience there.

Stayed: May 2013, traveled as a couple
Thank Fred_H_Melb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 6, 2013

Dear Fred_H_Melb, thank you very much for posting your review on TA. So glad you found your experience with us to be so successful. We definitely have a lot of character; I think our beds are a legend by now on this site. As for our staff and there hospitality…welcome to Muse
Hopefully we can see you again very soon

Best regards

Nicolas Peth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

Great location a few hundred meter from sky train,past street food and bars.
Door and reception staff welcoming,helpful with good language skills.
Atmospheric lobby,lift security and excellent room facilities,huge bed,magnificent bathroom no need to upgrade.
Rooftop bar has stunning views,good food and drinks,great DJ.
Basement rest` a little pricey but delicious food and opera!
Would not hesitate to recommend or to stay here again,fantastic!!

Room Tip: Higher is always better,corner rooms are bigger with dual aspect though an upgrade is required.
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mark63uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMuseBangkok, General Manager at Hotel Muse Bangkok Langsuan - MGallery Collection, responded to this reviewResponded June 5, 2013

Dear Mark63uk, thank you for posting your stylish review on TA and of course great to read that you very much enjoyed your stay with us as well as some of our usual selling point. As usually I was especially delighted to read that our team delivered some great hospitality and I very much thank you for your recommendations to others

We all hope that you can stay with us again

Best regards

Nicolas Peth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Muse Bangkok Langsuan - MGallery Collection

Address: 55/555 Soi Langsuan | Lumpini,Pathumwan, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 879 Hotels in Bangkok
Price Range: $137 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Muse Bangkok Langsuan - MGallery Collection 5*
Number of rooms: 174
Official Description (provided by the hotel):
Located in Bangkok's distinguished residential area Langsuan Rd, Hotel Muse offers 174 luxurious rooms along with a distinctive array of dining and entertainment venues. Within walking distance to exclusive shopping, skytrain station & Lumpini Park. ... more   less 
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