I've traveled to many hotels in the world, including motels all the way up to 5-star resorts. I love this hotel because, as others have said, it is a in a quite part of Bangkok. If you need to get to other parts of Bangkok, taxi, MTR or BTS are within minutes. Taxis are totally cheap, so much so, I can't believe how cheap.
Let me start by saying that Peter Lucas, the General Manager of the hotel, watches after his guests with high regard. Even when it's earlier in the morning, late at night, or the weekend (clearly he needs time off too,) he responds very promptly via wireless email. You can tell he cares about his hotel, staff, and visitors. I emailed ahead of time prior to my arrival and asked for the favor of checking in early, as my flight was arriving early. No problem. Once I arrived, a very polite and helpful employee, Pok, helped get my belongings to my room. On the subject of Pok, he was very helpful and you will know when you are dealing with him because he makes sure questions are answered, including where to go, what to avoid, etc. If you have a chance and see Pok, say hello, he's a very nice gentleman with a genuine smile.
While some others have said this hotel has a "dark" look to it, that is exactly what I like. Very modern, minimalist, and comfortable. I am a Carlson gold member and the staff saw to it that my room was upgraded to the club floor. My first room was very nice, but the noise, especially in the morning, was horrible, apparently because the pool and jacuzzi equipment are not far by. After a few days (I shouldn't have waited), I asked to be moved to another room. They promptly moved me to what is considered probably the best views in the hotel, 7 floor facing the the front and side of the hotel where the small outdoor door restaurant is (not affiliated with the hotel - you must try this, too - cheap and good). When you walk out the front door of the hotel, make a right and it's next door.
The room was very comfortable, including the beds and the pillows. The shower was outstanding and very large for Asian standards. Room noise in the second room was much much better. You can barely hear things outside, unless its a loud tuk tuk. The amenities in the room include 4 bottles of water a day, fruit, turn down service, higher ceilings, etc. (club floor.) One thing that was a little confusing is that they upgraded my room (the club level is supposed to include free daily breakfast), but when I went to go eat the restaurant, they told me I would have to pay. Not a big deal, except that when you see the club benefits, that's clearly one of the benefits. Like I said, not a big deal, they should just be clear when they upgrade you for free to this level that this doesn't include breakfast (or better yet, I say if you upgrade the room, give all the amenities).
A few items of improvement would be the main restaurant. They are very quick to remove your dishes, so keep an eyeball like a hawk on your food, because if you turn around, it will be gone when you return. It was a bit hard to relax, because they are constantly eyeballing your table for something to clear. However, I addressed this with management and I must say their response was outstanding. They sent a complimentary pizza, fruit, and a letter of apology to my room with two people providing all of this. Thai people are probably one of the most polite people I have ever met in my life, probably right up there with Japanese people. In all my years staying in hotels, I've never seen in a manager write a letter of apology. The other issue is when house keeping is cleaning rooms, they sometimes like to use their portable radios to engage in a large amount of chit chat. My recommendation would be to save the chit chat for the employee elevators (or somewhere else0 and to provide employees with ear plugs so you can't hear on on-going chatter. Most of the time this was not an issue, but one day it was pretty bad and went on for a few hours.
All in all, an excellent hotel that I can't speak highly enough about. I think the reviews on this hotel so far have been very accurate, so you know when you pick this hotel there's a huge chance you'll love it. The price point is ridiculous, too. It was so cheap, I couldn't resist and I don't regret it for a second!
I'm only tough on some of the comments because these are what I consider to be small, easily fixable problems. No hotel is perfect, but this one is close.
Mr. Lucas, hats off to you, your staff, especially Pok!
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- Also Known As:
- Park Plaza Bangkok Soi 18 Hotel Bangkok