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Nouvo City Hotel
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Reviews (1,449)
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All reviewsrooftop poolkhao san roadintrepid tourcanal viewdry hotelgrand palacegreat hotelwalking distancereclining buddhahalal foodair conlong flightbars and restaurantstuk tukwat phostayed here for nightsbreakfast buffet
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Reviewed April 2, 2013

This hotel is in an excellent location, just ten minutes walk from Khaosan Road in an area full of excellent street restaurants and bars and next door to a 711 with an ATM.
The rooms are clean and spacious with decent air conditioning - just what you would expect from a city centre hotel. However it has no money changing facilities (the nearest is 10 minutes walk away though there is an ATM next door) and does not serve alcohol (it can be purchased from the 711 next door or there is a bar opposite the main entrance where the staff are friendly and welcoming).
With one exception the staff are not particularly friendly. The exception is the breakfast egg chef who was an absolute delight!
We stayed there twice; at the start and end of a tour. The first time our safety deposit box did not work and, after two attempts by staff to fix it, they gave up. During the night my wife stumbled upon a glass topped coffee table which shattered. Fortunately she avoided injury, but when we reported it the following morning as a safety concern, we were charged $15 for breakages.
At the end of a tour we were looking forward to spending a couple of hours at the rooftop swimming pool. The heat was fierce but when we asked for some sun umbrellas we were told that they didn't have any even though we could see the bases for them next to the sun beds.
In summary, our stays were a disappointing experience.

  • Stayed: March 2013, traveled as a couple
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2  Thank DaveyHUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nouvocity, Manager at Nouvo City Hotel, responded to this reviewResponded April 7, 2013

Dear Loving Guest,

Thank you for taking the time to review our hotel. We take all comments and suggestions with the utmost care to ensure the best possible service for our guests.

We do sincerely apologize for any negative experiences that you had in our hotel. We take all comments very seriously and will definitely be using them improving our service for all guests.

We thank you for taking the time to give your feedback on your experience at the Nouvo City Hotel. The hotel management and staff hope to have the chance to welcome you again on a future visit!

- Adam Phadungsilp (Resident Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

The location is just a 10 min walk from the 'major' backpacker area where food is plentiful, and markets abound, but is quieter than that area. The breakfast buffet is more than enough, with fruits, breads, cereal, and 5-6 hot dishes to start your day off right (so much better than fending for yourself at 6:00 every morning!). We had booked several tours, and the busses picked us up at the lobby with no problems. Their tour agency is priced higher than you can find on the street near Khao San Road. Very pleased with our 5 night stay in March 2013. If we return to Bangkok, we would certainly have no hesitation to stay here. The ONLY drawback is that the room walls are thin, and you can hear your neighbor putting keys on the table, or engaging in other activities. Do Not Hesitate To Book This Hotel!!!

Room Tip: We stayed on the 'road side' of the hotel, as opposed to the 'canal side', and being on the 5th floor we still heard street noises at night, but not enough to keep us up. Request for a higher floor for more peace and quiet.
  • Stayed: March 2013, traveled as a couple
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2  Thank laphph2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nouvocity, Manager at Nouvo City Hotel, responded to this reviewResponded April 1, 2013

Dear Loving Guest,

Thank you for taking the time to review our hotel. We take all comments and suggestions with the utmost care to ensure the best possible service for our guests.

We are very pleased to hear about your positive experiences and hope to make your future visit to the Nouvo City Hotel even more special.

We thank you for taking the time to give your feedback on your experience at the Nouvo City Hotel. The hotel management and staff hope to have the chance to welcome you again on a future visit!

- Adam Phadungsilp (Resident Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2013

We i West have huge supplies of money. You can go anywherer from 400 baht to 12.000 baht for a room at night. What if you want to go outside of hotel in relative safe comfort. Nouvo City, only book on a Net Offer, is near walking 7/11, near the best restaurants you find on any street Bangkok, but need Thai guide for security on food. Breakfast included. Very good food - Indian food at evening if you like. Area called Banglamphu where you find best music Blues bars in Bangkok if you do not mind traffic and can stand some. Maybe nicer return on way airport as well but then you pay 3,300 - 4,000 baht!

Room Tip: See nettside. We look out oveer entrance - cheery on floor 6!
  • Stayed: March 2013, traveled solo
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Thank Henry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nouvocity, Manager at Nouvo City Hotel, responded to this reviewResponded March 18, 2013

Dear Loving Guest,

Thank you for taking the time to review our hotel. We take all comments and suggestions with the utmost care to ensure the best possible service for our guests.

We're glad to hear that you were able to take advantage of the special offers on our website and the location was up to your expectations. We hope that you return soon!

We thank you for taking the time to give your feedback on your experience at the Nouvo City Hotel. The hotel management and staff hope to have the chance to welcome you again on a future visit!

- Adam Phadungsilp (Resident Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013 via mobile

What a beautiful hotel. Fabulous room. Great size with beautihul furnishings. Spectacular rooftop pool, gym and zen relaxation area with beautifful fish swimming around you. Delicious buffet breakfast. Overall 100% value, satisfaction and wow factor!!

  • Stayed: February 2013
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1  Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nouvocity, Manager at Nouvo City Hotel, responded to this reviewResponded March 18, 2013

Dear Loving Guest,

Thank you for taking the time to review our hotel. We take all comments and suggestions with the utmost care to ensure the best possible service for our guests.

We're especially happy to hear about your wonderful experience in the hotel and the facilities were to your liking.

We thank you for taking the time to give your feedback on your experience at the Nouvo City Hotel. The hotel management and staff hope to have the chance to welcome you again on a future visit!

- Adam Phadungsilp (Resident Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

I have decide to stay in this hotel as it's almost only modern hotel in old part of Bangkok. It's situated 8 min walk to khao San road. 10 or so min to pier where u can explore Bangkok easily. Also all the historic attractions are within walking distance 25min to grand palace etc.

It's a clean place with swimming pool, massage centre and a gym on the roof top. Pretty basic breakfast but the Italian chef will make sure ur eggs are done to perfection.

I have broke a glass table in my room and a penalty was 10£ which I'm still amazed as any other place charges european prices for damage where this hotel is honest and wants to recover cost of damage rather then rip me off. Im planning to stay there in a near future. But next time would definitely ask for room with a bath tab as after long walks it's nce to soak in for an hour rather then stand in a beautiful spacious shower. And also beds are quite hard but I was too tired to complain or even think about it .

  • Stayed: November 2012, traveled as a couple
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1  Thank Kay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nouvocity, Manager at Nouvo City Hotel, responded to this reviewResponded March 13, 2013

Dear Loving Guest,

Thank you for taking the time to review our hotel. We take all comments and suggestions with the utmost care to ensure the best possible service for our guests.

Our team is very glad to hear that you enjoyed our facilities and morning breakfast eggs. Although most of our rooms do not have bathtubs, our suites have private Jacuzzis and can be booked online through our website or directly with our reservation team at reasonable rates. However, we will be considering your comments when we plan on renovating our sister hotel.

We thank you for your understanding and taking the time to give your feedback on your experience at the Nouvo City Hotel. The hotel management and staff hope to have the chance to welcome you again on a future visit!

- Adam Phadungsilp (Resident Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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