I stayed in Citrus 13 earlier this month. The stay in the hotel was fine. Bathroom was dirty though and hairs from previous guests were everywhere.
My main point if frustration is the fact that I left an expensive pair of shoes in the room when leaving. I emailed the hotel to see if they had found then and if so forward them to my home address in Ireland. They acknowledged they had been found and then offered to send then by fedex to Ireland at a cost to me 7,000 Thai baht which is $220 USD.This fee was extremely high so I asked could they be sent by regular Thai post. They have ignored this request yet still have my shoes! I looked into the cost of sending the shoes by Thai post to Ireland where I live. It should cost $30 maximum.
My emails were responded to Ms.Chaiyaphan Wetsuwan Assistant Duty Manager. I have emailed asking for a response but to no avail.
My advice would be not to stay here as a result.
- Official Description (provided by the hotel):
- Citrus Sukhumvit 13 is a brand-new, modern, and hip hotel in Bangkok with 79 rooms ranging from the intimate Superior Room to the more spacious Citrus Suite. Located on a quiet side street off the bustling Sukhumvit Road, Citrus 13 Bangkok holds an enviable location in the heart of one of Bangkok's most vibrant areas and near the Nana BTS station. Citrus Sukhumvit 13 always believes that our guests' satisfaction is the key to our success. We have created a package of special benefits and privileges called the "Lucky 13 Benefits" for guests who have booked the Daily Rate with breakfast of every room type. There is no minimum stay for this package.Lucky 13 offers additional complimentary benefits ex. Late check-out at 13:00 hrs and THB 113 Credit bonus for the Citrus Cafe - excluding alcoholic drinks. ... more less
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