We stayed in this hotel for 4 nights in February. Rooms were huge, spotless and beautifully designed. Loved the huge bathroom and the garden feature in the room. Bed was comfy and free mini bar was a plus point.
Beyond the room service was pretty poor for a 5 star hotel in Bangkok no less. We were too early for check in which was fine as we were informed that the hotel was running at full capacity. When we return for check in our luggage was not brought up to our room yet and it was only delivered 15 minutes later after a phone call to the receptionist. This might not have been a big deal but I expected more from a 5 star hotel.
We were made to wait 10 minutes for a table for breakfast the next day as the restaurant was crowded. It was obvious that the staff could not manage when the hotel is running at a high capacity and when most guests wanted to have their breakfast at the same time but I do think this should have been anticipated and the hotel should have been better prepared for such a situation. Things were much better when my husband and I decided to come down earlier for breakfast the next day. Breakfast was above average but nothing to shout about. I ordered a pot of earl grey but the sent me a pot which was obviously green tea and had to double check before giving me my order.
Another annoyance during my stay was when we came back to the hotel one evening to put down our shopping only to find our room door unlocked. We thought it might be the housekeeper arranging the turn down service but there was no one in our room. Our guess was that the housekeeper forgot to lock the door after the turn down service. I found this completely unacceptable but did not make a big fuss since we did not lose any valuables.
After my experiences above, I would not choose to stay in this hotel again despite the nice rooms and good location. I will have to commend the bell boys for their friendly and helpful service though.
- Official Description (provided by the hotel):
- Welcome to Hansar Bangkok, an unrivaled luxury experience just steps away from the heart of Bangkok and a short one-minute walk to the BTS Skytrain, yet nestled in the seclusion and comfort in Bangkok's most prestigious location, Rajdamri Road. Endless and enchanting views of Bangkok greenery, outstanding architectural elegance and timeless style, amenities to please the most discerning traveler, this is the Hansar way of life. Our suites are steeped in modern comfort and amenities, contemporary yet timeless in style and adorned in Jim Thompson silk. ... more less
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- Also Known As:
- Hansar Bangkok Hotel Bangkok