Having read the reviews on TripAdvisor before we booked this hotel, we were really looking forward to our visit, we stayed for 5 nights last week.
Our overall opinion of the hotel was mixed.
We had a Vertigo suite which was amazing, great views over the Bangkok Sports Ground, amazing bathroom, and bedroom up some steps and with great views again from the windows. It is probably the best room we have ever stayed in (even better then Mandarin Orientals we usually stay in).
The free minibar was also a nice touch, with free water, beer, chocolate etc - perfect when you have just come back from a day in busy Bangkok and want a quick drink to cool down.
The swimming pool was very well attended and lovely views, although not much sun, because of its location on the 8th floor, and noisy due to nearby building work. The gym was also excellent for a hotel gym, very well equipped.
We ate in the hotel once or twice, both at lunchtime and evening, food was excellent, particularly the Thai dishes. However, wine prices and the bar generally were very expensive which put me off a bit. Breakfast was ok, all the things you'd expect but nothing special.
The biggest disappointment for us was the service we received.
Generally, the staff serving food/drinks at both breakfast & dinner in bar did not seem as enthusiastic as in other hotels, and didn't make us feel very welcome. We found this very unusual, as everywhere else we had received excellent service.
However, the biggest issue for us was checking in. We arrived at the hotel between 3pm and 4pm, and we were told our room was not quite ready. We were given a drink while we waited at the front desk, but then after many phonecalls & discussion, we were told they only had a room for us on the smoking floor (we booked non-smoking), but would instead upgrade us to a room with a balcony and view of sports club - as long as we were happy with the smell of the room. We went up to the room, smell was fine, but I reminded them I had booked a Vertigo suite, and was again told this was an upgrade.
After having been left in the room, I looked on the internet and realised that the room was not the Vertigo suite I had booked, but was instead a Studio Suite, which is around half the price of the vertigo suite. I went back to reception & asked them to move us - they were very apologetic, and said it was a mistake on their computer, and moved us. However, it wasted a lot of our time on the first day, and left us with a bad impression as we felt we had been misled about the room we were given first time, as it was clearly a significant downgrade.
On a more positive note, the concierge staff were excellent, nothing too much trouble and really helpful.
In summary, great rooms and very nice hotel - but the service needs to improve before we would come back again.
- Official Description (provided by the hotel):
- Welcome to Hansar Bangkok, an unrivaled luxury experience just steps away from the heart of Bangkok and a short one-minute walk to the BTS Skytrain, yet nestled in the seclusion and comfort in Bangkok's most prestigious location, Rajdamri Road. Endless and enchanting views of Bangkok greenery, outstanding architectural elegance and timeless style, amenities to please the most discerning traveler, this is the Hansar way of life. Our suites are steeped in modern comfort and amenities, contemporary yet timeless in style and adorned in Jim Thompson silk. ... more less
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- Also Known As:
- Hansar Bangkok Hotel Bangkok