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“New Options on Sukhumvit”

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Galleria 10 Hotel Bangkok by Compass Hospitality
Ranked #286 of 852 Hotels in Bangkok
Ubon Ratchathani, Thailand
Level Contributor
109 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“New Options on Sukhumvit”
4 of 5 bubbles Reviewed October 25, 2012

I have travelled to Bangkok many times over the past 20 years. I have stayed in many a local landmark hotels. But lately those landmarks are looking shabbier and shabbier. I have been looking for new alternatives to those formerly lovely hotels that haven't been kept in shape.

Ramada Encore is one of those new ones. The nightly rate is very reasonable. For what they charge you get a clean ,comfortable, and secure room. It is small but has everything you need for an enjoyable stay big comfortable bed, walk-in shower, room safe, wi-fi, a desk, and an easy chair. There are even connections to connect other items to the TV.

The street Encore is on is no so busy and a 5 minute walk you can be at Nana or Asoke BTS. At the Asoke BTS is Terminal 21 where you can shop, eat, or watch a movie.

I have seen people remark about the cost of taxi's to the airport. Just know that you should never use the taxi's that are parked at hotels. They are going to charge a flat rate. Just make sure you get a meter taxi. You can ask the concierge or walk up to Sukhumvit and flag one down.

I enjoyed my stay there. I will stay there again and have no problem recommending it to others.

Room Tip: There are no views as such so you room choices are smoking, non-smoking, double bed or twin beds.
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  • Stayed October 2012, traveled solo
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Helpful?
Thank DarwinND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,475 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
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English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed October 25, 2012

My wife and I made a 6-day trip to Bangkok on 20 Oct 2012. We placed a booking with Ramada Encore Hotel at 21, Sukhumvit Soi 10 Klongtoey, 5 months in advance.

Upon our arrival, we were surprised to learn that the room we booked and paid up 5 months ago was taken up. To compensate us, a female front office staff apologetically offered us an upgrade with free daily breakfast thrown in on condition that we had to accept the room to be on 2nd floor and that we had to bear the inconveniences for moving to a room on high floor on the 4th day. To resolve the problems, we accepted the tradeoff.

We were hit by a 2nd surprise when we tried out the complimentary breakfast on the 2nd day of our stay. In the midst of our breakfast, we were informed by a waiter that we had to pay for our breakfast as the upgrading of the room did not come with complimentary breakfast. We were very disappointed with the unethical trick by the hotel management. Immediately after breakfast, we took up the case with the front office manager, Alicia. Alicia claimed that she was the one who told her front desk staff to upgrade us but did not instruct her to hand out complimentary breakfast. As her staff was on afternoon shift, she undertook to investigate the matter and get back to us, which she failed to do at all.

On the 3rd day of our stay, we were denied access to our room without prior notice, a 3rd surprise when we returned in the afternoon to pick up some stuff for an appointment. A check with the front desk office revealed that we had to move to another room immediately. We tried to reason with the front desk office to allow us to move in the evening as we had already run out of time to attend an important appointment, but our request was turned down bluntly.

A 4th surprise came when we checked out of the hotel on 25 Oct 2012. The Duty Manager, known as Komgrit, insisted that we pay for the breakfast before we could leave. After much reasoning, the Duty Manager repeatedly evaded the question of the accountability of misrepresentation of fact and willfully insisted us to provide the name of the officer who promised us with the complimentary breakfast, a gross evasive act of trying to get himself out of a situation. He definitely knew which staff it was as Alicia had earlier mentioned the staff was on afternoon shift.

Since it was difficult to talk sense with the Duty Manager, we decided to foot the bill of 700 baht - a small sum that most reputable hotels would waive for a doubtful situation of misrepresentation, to uphold customer good will.

Last but not least, when we booked a taxi through the hotel, we were almost blackmailed by the taxi driver who demanded 500 baht for the trip. However, we managed to bargain the fare down to 350 baht, which we later learned, was still on the high side. This showed that the hotel did not bother about the welfare of its guests.

Overall, the junior staff members of the hotel were friendly, warm and sincere but not the two managers we contacted, particularly Alicia who appeared to be rigid, hostile and vindictive, even when she could have probably miscommunicated with her staff in this incident.

Since there are many good hotels with competitive rates in Bangkok, we will definitely give the hotel a miss in our future visits to save the hassle and unpleasant encounters since the top front line managers are totally lacking in customer relations skills, only focusing on profitability. We will advise our friends to do likewise.

  • Stayed October 2012, traveled as a couple
    • Service
Helpful?
10 Thank tripfeedback306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
118 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

I had a wonderful time..my room was clean and had a nice view. The breakfast was to order and included all kinds of local flavors. The leap frog bar had a great view and the beer was cold and on tap, just the way I like it. Service was fast with a smile and the local nite life was great. Located in the middle of Bangkok, Terminal 21 was close by for a stroll or a good movie. The gym had the right equipment to get a good work out in and the fresh towels were there for the roof top pool. What can I say, I had a great time and would take my family and friends there in a heart beat. Thank you for the stay and see you soon....Alejandro Ramirez...Chow

Room Tip: On Top for the View
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alejandro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
2 reviews
4 of 5 bubbles Reviewed October 12, 2012

We stayed for a week at this hotel. Our experience in bangkok was fun and risky. We went their when there was an announcement for flooding in bangkok areas; yet we didn't mind the advisory at all. Most areas in bangkok were flooded so we've been mostly to temples and did mainly shopping. We were thankful to the hospitable staff of the hotel for accommodating most of our concerns. THUMBS UP! I would surely stay here in my next bangkok visit this 2013 :)))

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

Don't miss Leapfrog outdoor terrace, bar and restaurant. Very nice place indeed. The food and wines are being served by friendly efficient staff andt he French manager will take very good care of You!

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
Helpful?
1 Thank GoranFri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 5, 2012

Great hotel!!
Clean = check (lovely rooms)
Great location = check (right near the air train, plenty of places to eat and Soi Cowboy is only a taxi bike ride away!!!!!!)
Helpful staff = check (problem with the safe was sorted within 10 minutes!!)
Pool
Two bars
Food
FAB!!!!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 5, 2012

We stayed for a weekend, the hotel was great and the staff was friendly. The location is perfect, 5 mins walk to the BTS station and Terminal 21. The soi the hotel is on is nice a quite so we had a really good nights sleep and the very comfortable king size bed.

The roof top bar and swimming pool is a nice place to relax, they also have drinks promotions on friday nights, so i good place to start the evening. Soi 11 is 10-15 mins walk, its full of bars and restaurants, also there are cocktail buses/vans on the side of the road which are also good.

Will definitely be staying here again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lainey80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Galleria 10 Hotel Bangkok by Compass Hospitality

Property: Galleria 10 Hotel Bangkok by Compass Hospitality
Address: 21 Sukhumvit Soi 10, Bangkok 10110, Thailand (Formerly Ramada Encore Bangkok)
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#137 Business Hotel in Bangkok
#192 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Galleria 10 Hotel Bangkok by Compass Hospitality 4*
Number of rooms: 188
Official Description (provided by the hotel):
Galleria 10 Bangkok Hotel by Compass Hospitality, one of Sukhumvit's finest 4-star boutique hotels located in the heart of Bangkok. Boasting a stunning blend of modern and retro style fused with a certain charming elegance, Galleria 10 is located right in the heart of Sukhumvit, Bangkok's primary business, entertainment and shopping district. While many attractions are within comfortable walking distance, the hotel's convenient location provides easy access to Bangkok's various public transportation systems, allowing you to explore the cities many attractions with little fuss. ... more   less 
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Also Known As:
Ramada Encore Bangkok Hotel Bangkok

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