Room Designation in Booking Agency is not the same as the hotel.
Agency has ''Standard, Superior and Deluxe'' whereas the Hotel has ''Cool, Chill, Deck, Hip and Suite''
We booked a Deluxe Double with balcony which equates to ''Deck'' in the Hotel and upon arrival were told that it was not available, but we would be upgraded to a bigger corner room, which we were told was ''Hip'' standard.
In the room we were given, there was no balcony and room was not fitted out as shown in Hotel photos, in our opinion, it was not an upgrade at all. I requested clarification and was assured we had a ''Hip'' Room however I had the chance to look at the room we had originaly booked and remain unconvinced.
The only good point was that being a corner room it was fairly quiet and comfortable, but still too small, dark and overlooked by the opposite hotel. Curtains have to be closed for privacy.
Check in was smooth swift, however they required a deposit of 50% of the room rate in advance. We originally booked 2 nights, but needed to stay 2 extra nights and I was asked to pay in full one day prior to our departure. Reviewing the account, I asked about deducting the deposit I had already paid and was told I had to pay in full then it would be refunded on check-out.
We chose the Hotel for location and Swimming Pool as advertised. The Pool is unavailable as it is not ready yet. If you wish to us a Pool then they will transport you to a sister hotel, but require one hours notice - which is ridiculous.
Location is also not so good, although they do have a Golf Buggy to take you to Sukhumvit Road, it is a long walk back from the nearest Skytrain when carrying shopping.
Lighting in the Bathroom is poor particularly in the area of the bath/shower. Hot water supply is limited, and not so hot at peak times.
Air Con is noisy and blows directly onto the bed as the rooms are so small. With no balcony the room is claustrophobic and airless.
Restaurant is average, breakfast is adequate but nothing special and way overpriced at 350 Thb per person.
Hotel WiFi is unreliable and very slow. Room Telephone didnt work, incoming calls only.
Staff are very pleasant and attentive, just like all good Bangkok Hotels.
There are many better hotels in the surrounding area, for a similar price, therefore unless things change, we will not be back.
- Official Description (provided by the hotel):
- Galleria 10 Bangkok Hotel by Compass Hospitality, one of Sukhumvit's finest 4-star boutique hotels located in the heart of Bangkok. Boasting a stunning blend of modern and retro style fused with a certain charming elegance, Galleria 10 is located right in the heart of Sukhumvit, Bangkok's primary business, entertainment and shopping district. While many attractions are within comfortable walking distance, the hotel's convenient location provides easy access to Bangkok's various public transportation systems, allowing you to explore the city's many attractions with little fuss. ... more less
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- Also Known As:
- Ramada Encore Bangkok Hotel Bangkok