I truly would have loved to have given the Sivatel a much better review because there are definite positives: very spacious modern rooms (though the finishing's a bit shoddy - both our interior doors stuck and a window blind came crashing down one night); and good location, virtually next door to the BTS and 15-20 mins walk to malls.
The bed was very comfortable and the i-TVs are a nice touch. The pool is ok but opposite construction. Breakfast buffet is pretty underwhelming - basic selection done to an average standard and revolting pot coffee. I would recommend going to nearby Dean and Deluca instead.
But the big issue for us was that housekeeping threw away my partner's birthday present hours after I had given it to her - or at least, this is the only logical explanation we could come up with for its disappearance.
Actually, the big issue was the infuriatingly bad management response. Our remaining days in Bangkok were spent suggesting steps forward and constantly chasing up progress on locating the present or appropriate compensation. The management maddeningly refused to concede there was any possibility housekeeping may have accidentally thrown it out, despite reading the door lock and finding that only housekeeping and us had accessed the room over the relevant two hour period. By inference, the management believed we were lying about the present's existence or disappearance and were trying to scam them (if so, I was impressively committed to the bit, as I was knee-deep in the hotel's rubbish at 11:30pm on my partner's birthday).
The repeated stonewall response caused a lot of stress, lost sleep and regrettably lost tempers. In the end Sivatel offered to wipe our F&B bill (a fraction of the present's cost) and to accompany us to the police station. Deducting a night's accommodation off the bill (still less than the present's value) would've satisfied us and certainly resulted in a better review.
Truly the worst service I've experienced in five trips to Thailand and in a 4-5 star hotel anywhere.
- Official Description (provided by the hotel):
- Sivatel Bangkok brings to Thailand a new kind of luxury boutique hotel. Located in the most greenery and the latest prime location of central business district in Bangkok, the hotel is only a 5-minute walk from Phloen Chit BTS sky train station. It is also within walking distance to major luxury shopping complexes and also embassies. ... more less
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- Also Known As:
- Sivatel Bangkok Hotel Bangkok