This an older hotel and it shows. The rooms and furnishings are ageing and the place really needs refurbishment. It's outside the main centre of BKK, so it's reasonably quiet. The rooms are functional and the bed and linen were OK. The lifts are rather slow, and we found using the staircase was quicker in some cases.
One thing that really let the place down was the restaurant. There's continental and cooked buffet but there's hardly anything vegetarian apart from toast and fruit if that's what you need. But that's besides the point- we ended up not eating in the hotel at all because I found cockroaches crawling over the bread left out for toasting. When I reported this, there was nothing done for a day, When I complained further, the response was to plug the crack in the wall from where to the roaches were coming with a paper towel. I hate to imagine what the kitchen was like. We were there about 5 days and I never saw anyone in the restaurant in the evening- tells a story.
The staff on duty at the restaurant entry checking whether you had a breakfast voucher were remarkably miserable and unfriendly. If they put the same amount of effort into sorting out the restaurant as they did in trying to ensure that nobody got in without a voucher then they might find they had more customers.
However, other staff were excellent. After checking out the hotel, I was en route to our next desitnation when I realised my camera was missing. We called the hotel and it turned out this had been found by a security guard who handed it in- the staff kept it safe and even offered to get it couriered to me. If the 5 star service exemplified here could be combined with a refurbishment of the rooms and the restaurant/kitchen, then Karnmanee Palace could be a very good hotel.
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