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“Not Up to Expectation”

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Novotel Bangkok Ploenchit Sukhumvit
Ranked #43 of 852 Hotels in Bangkok
Certificate of Excellence
Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not Up to Expectation”
3 of 5 bubbles Reviewed October 11, 2012

Firstly, I pre-paid the room like 5 days in advance and has specified very clearly the request for non-smoking room upon my check-in around 1pm, told me the room was not ready and offered a smoking room or I can wait till 3pm for the non-smoking room. Decided to return at 5pm and was told again that I have to wait another 30mins for the room. Really disappointed... Never had such experience with other Novotel Chain and they even upgraded me based on my status with Le Accor Club....Like I dais really disappointed..

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doubled_ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBFP, Resident Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this review, October 15, 2012
Dear Guest,
We sincerely appreciate you taking the time to complete your review on Tripadvisor and giving us your feedback on your recent stay at Novotel Bangkok Ploenchit Sukhumvit

Your comments are very important to us to further improve our standards and will be shared with our team.

Firstly allow me to apologies for the lack of service and professionalism shown from our Front Office team on your arrival day at the hotel. The omission of your room preference and the mis-management of your room allocation resulting into another delay of your check in at 5:30 PM is unacceptable and do not represent the level of service we are aiming to provide. In order to redeem ourselves and provide you with a better experience of our service level, the hotel management would like to offer you with a one night complimentary stay at your next visit, which include an upgrade to our Premier Executive room.

Once again, please receive our sincere apologies for what you have been through and we hope you will give us a chance to regain your confidence.

Please feel free to contact us directly at the following email: H7176-gm2@accor.com in order to proceed your next booking.
Yours Faithfully - The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Auckland Central, New Zealand
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

i chose this hotel because of past reviews and wasnt disappointed. location to BTS for shopping and getting around was perfect. Room was clean and spacious. Staff all friendly and welcoming.
Look forward to my return stay in a couple of weeks.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBFP, Resident Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this review, October 12, 2012
Dear Guest,
We would like to thank you for choosing to stay with us at Novotel Bangkok Ploenchit Sukhumvit during your recent visit to Bangkok and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel room size and cleanliness.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you back soon to Novotel Bangkok Ploenchit Sukhumvit.
Yours Faithfully - The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed October 5, 2012

This was my 6th stay at this hotel. I have always liked the location and the value for money. The rooms are standard Novotel fare - clean, modern and comfortable. While there is nothing spectacular about the hotel, I have always had a pleasant stay.

The quality of service can be irregular during busy times or during high season (late room cleaning, late bag delivery, inattentive and unhelpful staff). However, outside of these times, the service has been good.

The location is great because:
1. Ploenchit BTS (skytrain) station is right outside the hotel
2. The hotel is situated in an affluent expat/business area, which is safe at night.
3. Classy wine bars, nice restaurants, cafes, convenience stores and clean massage shops are located on the small road next to the hotel.
4. The hotel is situated at the entrance/exit of a major expressway, allowing cars/taxis to side-slip the constant traffic congestion on Sukhumvit Road to depart from and arrive at the hotel.

When hotel quality, service and location are all considered in relation to the cost, this hotel is very good value. It is a very practical base from which to explore Bangkok. I have always found Agoda.com to have the best rates.

Other tips:
- For those who want the same location but something more up market, a Japanese hotel named "Okura" (6 stars apparently) has recently opened two blocks down from Novotel Ploenchit.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wingwang1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBFP, Resident Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this review, October 12, 2012
Dear Guest,
We sincerely appreciate you taking the time to complete your review on TripAdvisor and giving us your feedback on your recent stay at Novotel Bangkok Ploenchit Sukhumvit
We are glad to learn that you particularly value our hotel location and room hardware. Unfortunately our service irregularity have been noted and addressed to our operation managers for further improvements.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Bangkok Ploenchit Sukhumvit.

Yours Faithfully - The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed October 3, 2012

If you traveling only couple than it suitable you can go anywhere in Bangkok by BTS.
But we family of 2 teens, 2 grandma, 2 adults difficult to find transportation.
Must bargain for tuk tuk and taxi. I'm not enjoying it a lot. Only max 100 baht from hotel to siam or chinatown same both taxi or tuk tuk. They price you 250 baht!!!!!. Better taxi from my home town Jakarta they use meter here.

Location quite far from shopping area or restaurant.

Breakfast Buffet was good, but i don't like the two coffee machine so slow, sometime it's jam.
Make long queue in front of the machine.

No toothpaste n toothbrush.

Room Tip: High floor for city view and they provide connecting room
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trizn4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBFP, Resident Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this review, October 12, 2012
Dear Guest,

We sincerely appreciate you taking the time to complete your review on Tripadvisor and giving us your feedback on your recent stay at Novotel Bangkok Ploenchit Sukhumvit.

Your comments have certainly raised many areas of concern which need to be addressed and will inspire us to strive harder in servicing our future guests.

Your comments are very important to us to further improve our standards and will be shared with our team.

Firstly allow me to apologies for the lack of service shown from our concierge team in providing you with the right assistance. Such omission do not reflect the level of service we are aiming to offer to our customers and have been addressed to our Chief Concierge. Your comments on breakfast and coffee service have been noted and addressed to our F&B Manager for further improvements.

Once again, please receive our sincere apologies for leaving you with a wrong image on our property and we hope you will give us a chance to regain your confidence.

Please feel free to contact us directly at the following email: H7176-gm2@accor.com in order to proceed your next booking.

Yours Faithfully – The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 1, 2012

This hotel is new, the room is clean, cozy and modern. The location is good because BTS station is exactly infront of the hotel. But there are no free wifi in room. And also there are no restaurant or shopping center near the hotel.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dimihidayat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBFP, Resident Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this review, October 12, 2012
Dear Guest,
Thank you very much for your recent visit at Novotel Ploenchit. We are pleased to read that you had an enjoyable stay with us and that you value our hotel location, room hardware and cleanliness
Your feedback are encouraging as our guest’s satisfaction is our primary concern to ensure our guest will select us back as their preferred venue.
We hope we will have the pleasure of welcoming you again.

Yours Faithfully - The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Ploenchit Sukhumvit

Property: Novotel Bangkok Ploenchit Sukhumvit
Address: 566 Ploenchit Road | Lumpini, Patumwan, Bangkok 10330, Thailand (Formerly Novotel Bangkok Fenix Ploenchit)
Location: Thailand > Bangkok
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Business Hotel in Bangkok
#30 Spa Hotel in Bangkok
#39 Luxury Hotel in Bangkok
#50 Romantic Hotel in Bangkok
#52 Family Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Ploenchit Sukhumvit 4*
Number of rooms: 370
Official Description (provided by the hotel):
Ideally situated in the heart of Bangkok, our perfect location next to Ploenchit BTS sky train station connects you to all your leisure and business needs in Bangkok, closed to the Central Embassy and easy access to famous Siam Square, Siam Paragon and Central World. The hotel offers 370 modern guestrooms, The SQUARE Restaurant for all-day-dining, 24-Hour Room Services and Dee Lounge & Beer Garden. Novotel Bangkok Ploenchit Sukhumvit also features free Wi-Fi internet access in every guestroom and over the public area, outdoor swimming pool and In Balance Fitness Center. The hotel blends exceptional service with superb facilities, providing guests with memorable experiences on every visit. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Ploenchit Hotel Bangkok

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