Firstly, I pre-paid the room like 5 days in advance and has specified very clearly the request for non-smoking room upon my check-in around 1pm, told me the room was not ready and offered a smoking room or I can wait till 3pm for the non-smoking room. Decided to return at 5pm and was told again that I have to wait another 30mins for the room. Really disappointed... Never had such experience with other Novotel Chain and they even upgraded me based on my status with Le Accor Club....Like I dais really disappointed..
- Official Description (provided by the hotel):
- Ideally situated in the heart of Bangkok, our perfect location next to Ploenchit BTS sky train station connects you to all your leisure and business needs in Bangkok, closed to the Central Embassy and easy access to famous Siam Square, Siam Paragon and Central World. The hotel offers 370 modern guestrooms, The SQUARE Restaurant for all-day-dining, 24-Hour Room Services and Dee Lounge & Beer Garden. Novotel Bangkok Ploenchit Sukhumvit also features free Wi-Fi internet access in every guestroom and over the public area, outdoor swimming pool and In Balance Fitness Center. The hotel blends exceptional service with superb facilities, providing guests with memorable experiences on every visit. ... more less
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- Also Known As:
- Novotel Bangkok Fenix Ploenchit Hotel Bangkok