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All reviews premier lounge dee lounge square restaurant bts station central embassy business hotel executive floor fitness center excellent location convenient location easy access hotel is located central world train shopping khun siam
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4,386 - 4,391 of 5,682 reviews
Reviewed September 3, 2011

Loved every moment of our stay. The room was not large but very comfortable and nicely appointed. Interet access straight forward and fast. The exec lounge was outstanding and very worthwhile as an up-grade, unlike some other Accor hotels.
Staff were consistantly helpful and friendly - nothing was too much trouble and everyone was willing to go the extra mile. Good suggestions about where to go for first timers in Bangkok.
Location terrific - just across the road from the train which goes everywhere or connects to everywhere. Cheap and efficient and quicker than a taxi. Staying again next year.

Room tip: well appointed, clean and light - good temperature control
Date of stay: April 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank 77Kathyj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded September 28, 2011

Dear Ms./Mr. 77Kathyj,

First of all, let us express our high appreciation for having chosen Novotel Bangkok Fenix Ploenchit during your recent visit to Bangkok and, second of all, for providing us with such a positive feedback. “Well located, well appointed, well connected” has always been one of our prides and promises in supporting all kinds of travelers. We are so delighted that the message had successfully delivered to our guests through the outstanding comforts and services we offer.

We look forward to providing you with another absolutely brilliant stay at our Hotel next year.

Best regards,
Novotel Bangkok Fenix Ploenchit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2011

The novotel ploenchit is a businesshotel with a modern cold atmosphere.

pro's
- good location, near BTS and major shoppingmalls
- With BTS as starting point you can reach pretty much within a reasonable timeframe
- The rooms are new
- bed is good
- airco quiet
- shower fine
- breakfast good
- if price is reasonable upgrade to room with lounge access

Cons
- no holiday atmosphere
- not much restaurant options within walking distance
- Swimmingpool area not really nice
marriot resort and spa, has in my view the nicest atmosphere and pool, the royal orchid shearton has anice pool area as well.
- the staff is artificial friendly

TIP: the taxis in bangkok are still relatively cheap. But the traffic jams are getting worse.
If you want to visit certain areas more frequently stay near that area. A cheapt taxi is great, but not if it takes you 1 hour or more for a small distance. its no exception.
Or use bts/boats on the river

Date of stay: July 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank michael2691
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded September 1, 2011

Dear Ms./Mr. michael2691,

Thank you for having chosen to stay at Novotel Bangkok Fenix Ploenchit. It is a great pleasure for our Hotel to hear a feedback from you. We value every comment and please be ensured that our Hotel strives on maintaining and continuously improving our standards and service.

For your future visit, please rest assured that our staff is more than delighted to help you on the choices of restaurants around the Hotel’s area.

We look forward to welcoming you back at our Hotel soon.

Best regards,
Novotel Bangkok Fenix Ploenchit

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Reviewed August 26, 2011

We booked the executive room for 4 nights in this hotel, and it's great stay and I will return to this hotel for sure next time.

Hotel:
Location is great, just opposite the Ploenchit station, and just 2 stations from the main shopping area. 10 mins taxi from Central World. I took around 40 mins travel back to airport. Easy, convenient and fast (no traffic jam).

Room:
We were arranged with twin bed, however, we found out they provided us with an baby bed, so we decided that our 4 year old girl can sleep on the day bed, and our 17 months old daughter can sleep on the baby bed, so we asked for a change of room with double bed. They were very helpful and within 10 mins, we were in another room exactly what we wanted.
Room are stylish and new. however, we would prefer to have a shower area with a door, as the water won't spilt when we took our shower. the corner of the desk in the room could have a rounded corner rather than a sharp one (non-child friendly). One more, air-conditioner is very noisy at night time, quite noticeable.

Service:
Services are good, however, the housekeeping service is a bit of inconsistent. The first day, they cleaned our room not until we came back at 4pm. We went out at around 9am that morning. We asked for 4 bath towels, however, after they finished tidying up the room, they only left 2 towels (all 4 nights!). So, every single night, we have to ask for extra 2 towels before shower, but were given to us within 10 mins. In general, the executive floor staff are all very nice and helpful with excellent English.

Swimming pool is a bit small, and cool in afternoon (hotel building blocked the sunshine).
I would recommend to stay in Executive floor as it included breakfast, happy hour cocktail drinks and snack and free internet.

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nauticalmile
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded September 1, 2011

Dear Ms./Mr. Nauticalmile,

First of all, we would like to say thank you very much for having given us a chance to accommodate you during your last visit to Bangkok and, secondly, for such a positive feedback from our valued customer.

In addition to being in one of the best locations in Bangkok, we also strive to always provide the best service quality to our guests. Your kind compliments were delightfully shared with our team at Premier Lounge (Executive Floor).

However, we would like to apologize for any inconvenience you had experienced during your stay with us. We appreciate every comment and please be ensured that they were well taken care of for further improvement.

We look forward to welcoming you back to Novotel Bangkok Fenix Ploenchit soon.

Best regards,
Novotel Bangkok Fenix Ploenchit

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Reviewed August 26, 2011

New hotel built 6 month ago : really looking fine inside, but staff at concierge for taxi are not professional enough and we" had lots of problems with the taxi they called for us ! (no meter) it was better to catch a taxi ourselves !
Breakfast : Too cold and can't change temperature : not fine !!
Rooms : very clean ! and brand new !
Internet : only if you pay, except at reception where you have 2 MAC always busy free for 20mn
Swimming poolo : small, cold and no service there (not a good point)
Service : Worst, on last day, when moving to another hotelvery close (100M trip), they never helped us with a car service to transport our 6 luggage, they just only ask for Bath 500 to have it done with a limousine !! so i did it myself with a Street taxi (5 mn) for 40 bath !

Got it through Latestays at 2100 B /day ! i won't be back there unless price attractive

Room tip: Rooms very satisfiying
Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank izarra64_fr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, Guest Relations Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded September 1, 2011

Dear Ms./Mr. izarra64_fr,

On behalf of the management and the team here at Novotel Bangkok Fenix Ploenchit, we thank you, first of all, for having chosen to stay with us during your visit to Thailand and secondly for providing us with constructive feedback. Regarding to the inconvenience you had experienced during your stay, we deeply apologize and would like to ensure you that all comments were seriously taken for improvement.

Please also be informed that even though our swimming pool rules and regulations signage states that there is no lifeguard on duty, our InBalance Fitness staff is delighted to service you during the operating hours from 6.00 am to 8.00 pm everyday.

Thank you once again and we hope to welcome you back again to our hotel.

Best regards,
Novotel Bangkok Fenix Ploenchit

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Reviewed August 24, 2011

We (2 adults and 3 kids) stayed for 2 nights in August 2011. We didn't get off to a great start as the hotel would not honour the premier floor booking we had made (apparently the booking agent's fault but would not assist in rectifying the issue - just refused to honour it). The hotel rooms are nice enough and breakfast is good but on the second day the smell from one of our bathrooms was hideous. There is no excuse for that - it is clearly an ongoing and regular issue and there is simply no reason to take the risk with this hotel that you may get a smelly room. The location is ok but hotel staff can't direct you to the closest restaurants etc (compared to the staff at Plaza Athenee where we also stayed 10 days later who were outstanding).

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank mkin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NBFP, General Manager at Novotel Bangkok Ploenchit Sukhumvit, responded to this reviewResponded October 2, 2011

Dear Ms./Mr. mkin,


Sorry to hear that your booking was not handled properly and your stay has not been a perfect one.   Please accept our apology. 
On the other hand, we were pleased to learn that our room and breakfast setting delighted you.  We do receive from time to time compliment from our guests on our bright and spacious rooms. 
For the unpleasant smell on the 2nd day, we believe something could have been broken that caused the problem. 
After few comments earlier in the year, we took no chances and have replaced the less efficient floor traps in all our rooms.  It could therefore be an isolated case.  I thank you for taking your time to give us your valuable comments and hope that we can remain our privilege to serve you on your return visits to Bangkok.

Sincerely yours,
General Manager

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