I have stayed at this hotel many times. I visit Bangkok several times a year and this hotel is always the first place I look for available rooms.
I believe it is family owned and operated. It is in the 2.5 star category in my opinion. Clean, basic, safe. No pool, no restaurant. If you need a breakfast buffet or pool, you will want to stay someplace else.
Although I am a frequent customer of this property, I wouldn't normally write a review. I feel it is a waste of time when everyone writes the same thing, or when one person writes about an anomaly. I feel most information already here on TripAdvisor gives you a good idea what this property is all about.
However, I am taking the time to write this because I too was staying at this property November 4th-10th, 2013 when they experienced a power loss, and subsequent water pump failure. However, my impression is vastly different from reviewer "splinter49"
The property lost power in the evening. I would estimate the time to be between 17:00 and 18:00. It was raining hard; i'm not sure if this was a weather related event. I was in my room at the time. Other businesses in the area also lost power. My room quickly became too hot without the AC working. So, I decided to step out earlier than originally planned for the evening. I left my room probably within 30 minutes of the power outage. When I arrived downstairs the ownership of the hotel were very apologetic for the outage (something that was out of their control). They were on the phone to someone, city, private company, i'm not sure, trying to get information about the situation, and assistance with restoring power.
I sat outside on the patio area for about 30 minutes before I left for the evening. But,while I was still there a service truck pulled up and they began working to restore the power. When I returned to my room that night, around midnight there was power. Since I wasn't at the hotel when power was restored, I can't say for sure how long the outage lasted. However, at the most it was about 7 hours, 17:00-24:00. I was impressed at how quickly, within one hour, that work began to restore power. If I called my power company during a storm here in the USA about my power being out, I'd be lucky to get my phone call answered within one hour.
I am not sure how the hotel staff could be expected to notify a "booking agent" of guests checking in that night when they had no power to operate their computer and look up reservations checking in that evening. Also, this happened at close of business, I am not sure a booking agent would have been available.
The water pump problem the next day is believed to be associated with the loss of power the day before. Again, the staff was apologetic and prompted. The pump was repaired and water restored within a few hours.
"splinter49" should ask his/herself what brought them back to Baan Silom Soi 3 four or fives previously? I consider that return business a recommendation.
This hotel is small business operation. I was impressed at how they responded to two things outside their control. I was impressed at how quickly things were returned to normal.
If this property fits your requirements, please consider it. Be comfortable in knowing if something out of the ordinary happens while you are there, they will respond quickly. And take splinter49's repeat business as a recommendation.
- Official Description (provided by the hotel):
- Boutique accommodation, 16-room, located right in the heart of Bangkok. Spacious rooms start with 35sqm, the best as its price. ... more less
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- Also Known As:
- Baan Silom Soi 3: Boutique Hotel Bangkok