My wife and I concluded our two week holiday in Thailand with two nights in Bangkok and the Praya Palazzo. Since this is my first review, I will also preface this by saying that, between my wife and I, we have quite a bit of experience with 4 and 5 star hotels/resorts in Europe, Asia, the middle east, Africa and the Americas.
On the positive side, the hotel itself is an architectural gem discreetly situated on the calm side of the river. The access is by the hotel taxi boat, available on demand 24/7 via the dedicated mobile phones lent to you by the hotel. The trip takes about five minutes and we never had to wait more than a few minutes for pickup; very nice. The hotel grounds are beautifully kept and the location is splendid.
Unfortunately, the hotel has some rather serious shortcomings compared to what is to be expected at this level. The bathroom door was made of slats, leaving almost no privacy towards the bedroom; not very romantic if somebody needs to use the toilet! Our "Superior" room had a bath tub with a shower head, but no where to hang it, making for a very uncomfortable shower while squatting in the tub. There was also no shower curtain, which made it virtually impossible to shower without soaking the whole bathroom. Who has the time for a bath when there is Bangkok to explore?
The worst part, unfortunately, was the breakfast service, which is included in the room price. They have forsaken the buffet in lieu of a an à la carte selection, which sounds nice in practice but in reality it was uninspired and, frankly, boring. It seemed like the kitchen had made no effort in either presentation or preparation. Compared to other Thai hotels in this price range it was a huge letdown.
The breakfast service was also ridiculously slow at times; having to wait almost 30 minutes for two slices of toast when there's almost nobody else eating, is, quite frankly, a disaster. If it was a one-off occurrence, we would have written it off, but it was systematic. The waiters were either nowhere to be found or too busy chatting in a corner rather than serving their guests.
As it stands, this resort needs a firm hand to pull it up from the mud and into the class and sophistication it deserves. Until then, we will stay somewhere else.
- Official Description (provided by the hotel):
- Praya Palazzo is a stylish 17-room mansion with a rich historical background that offers a unique experience for the discerning travelers. Dating back to the ancient kingdom of Siam, the mansion is situated in the heart of Bangkok on the banks of the Chao Phraya River. Ideal for travelers who want to relax while enjoying city life in the oldest part of Bangkok, Praya Palazzo is in walking distance to many historical sites and attractions such as The Grand Palace, The Temple of the Emerald Buddha, Wat Arun (The Temple of Dawn), Chinatown, The National Museum, and Kao San Road just to name a few. Praya Palazzo brings back the sense and lifestyle of the King Rama V period, conveying authentic Thai culture through vision, taste, scent, rhyme and touch. We are proud to offer you personalized service with style but not snobbism, casual atmosphere but not neglect, high standards but not stiffness, simplicity and authenticity. We look forward to sharing with you the passion and love that allowed this residence to stand still today. ... more less
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- Also Known As:
- Praya Palazzo Hotel Bangkok