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Reviewed October 30, 2012 via mobile

This hotel is in an excellent location to explore bankok. The staff are helpful although we ended up going down to retrieve our bags as they seemed to get forgotten on arrival. The suite was clean & modern & everything we needed. There is a new hotel being built next door which was news to us although the building noise wasn't too bad as we were out all day. It was an eye opener to look out & see the builders at work. The pool was lovely & breakfast was fantastic. There were some problems with other guess smoking in their rooms which meant the fire alarm went off several times in the night & the next morning, also one night when we tried to order room service the staff refused as the lift was apparently broken. By sure what was wrong with the stairs. All in all it was good value & adequate.

Date of stay: October 2012
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Thank emilouhughes83
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

I stayed for two nights in August 2012. Location was central and there's free tuk tuk transport to Asoke BTS. Room was spacious and clean and overlooked a basketball court. Hotel staff were very helpful and friendly. Check-in and out was done efficiently. Quiet and peaceful haven even though it is very near a busy street. Good value for money.

Date of stay: August 2012
  • Trip type: Traveled solo
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Thank gtp-op75
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

I have travelled to Bangkok over 20 times so I know the standard of different hotels in this city.

Pros:
*Suite rooms are large and spacious
*Store across the street so you can stock up on beer and snacks etc
*Large fridge in suite rooms to store your drinks and food
*Good shower and water pressure
*Internet connection was good. You can actually get some work done.

Cons:
*Some of the suite rooms have very noisy flooring when you walk on it. Very annoying. When I complained, the hotel moved me to another room. However, they first attempted to say the problem was me and not the noisy (poor quality) flooring - I was made to feel bad about making a friendly complaint. I don't really mind, but the flooring sounds like walking through a 100 year old run down house. Avoid room 401 at all costs.
*Location is not great and it's right down the end of Soi 13
*Pool area is very small has a brown colour pool. Not a place you really want to hang out and relax. In one word, the pool area is "ugly".
*Noisy due to the poor quality of the building. Walls are very thin and you can hear your neighbour opening and closing their doors all day and night.

I can go on and on with more cons. You can find many more better places to stay in Bangkok for the price and location.

Room tip: Avoid 401. The noise from the flooring will drive you crazy.
Date of stay: October 2012
  • Trip type: Traveled as a couple
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Thank tokyotiger17
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RadissonSukhumvit, General Manager at Radisson Suites Bangkok Sukhumvit, responded to this reviewResponded October 24, 2012

Dear 'TokyoTiger17'

Thank you for taking the time to review your stay at Radisson Suites Bangkok Sukhumvit, its great to see you enjoyed many aspects of your stay including the size of the rooms and the hotels location, and our complimentary Wi-Fi internet service for unlimited devices for every guest!

I was sorry you didn’t like our unique orange pool many guests like it very much as its quite different from many other pools, and as for the noise of the floorboards, thank you for bringing this to out attention and our Maintenance team will definitely take corrective action on this, and we have also added this to our preventative maintenance program to be checked on all guest rooms

I look forward to welcoming you back to Radisson Suites Bangkok Sukhumvit the next time you are in Bangkok

Kind regards

Benjamin Krieg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

My partner and I booked this hotel through a "secret hotels" website and were pleasantly surprised to arrive here and especially happy about our upgrade to a modern one-bedroom suite. Upon walking up towards the hotel, it doesn't look as 5 star as it's neighboring Fraser Suites and Presidential Suites from the outside, but it is very lovely. We loved the location of the hotel as well. Would definitely stay here again.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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1  Thank nicole p
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RadissonSukhumvit, General Manager at Radisson Suites Bangkok Sukhumvit, responded to this reviewResponded October 24, 2012

Dear 'Nicole P'

Thank you for taking the time to review your stay at Radisson Suites Bangkok Sukhumvit, its great to see you enjoyed every aspect of your stay and rated our hotel 5 out of 5!

Its always great to see guests that have such a wonderful experience, and one that is reflective of the great facilities and service that makes Radisson Suites Bangkok a truly special hotel

I look forward to welcoming you back to Radisson Suites Bangkok Sukhumvit very soon

Kind regards

Benjamin Krieg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

This hotel is about 5 minutes walk up Soi 13 from Sukhumvit, about 8 minutes walk to Nana BTS. Not the best location, but you can double back and walk down Soi 11, which is more of an interesting Soi. The hotel does have a free shuttle tuk tuk, but in 4 days I only used it once, because if it is already in use, you will need to wait for an unsiecified time for it to return.

Check in was fine, room was clean and modern, and had a nice colour scheme. Bed was fantastic and very, very comfortable.

Sadly, this is as good as it gets, and I won't beat about the bush on the next part of my review.

Raddison's management should be ashamed of themselves for allowing this hotel to even be in operation under their brand. In all my life, I have never, ever stayed in a more noisy hotel than this one, as whenever someone used water in a room below, above or adjacent to your room, you will hear the pipes as of they are being amplified into your room. No exaggeration, at all hours, day or night, the pipe noise hits you like a punch in the head. I arrived in the morning after an overnight flight, I needed a few hours sleep, but even after being jet- lagged it was simply impossible to sleep. I just cannot understand how Raddision opened this hotel, knowing that the water noise was like this.

Therefore, because of this issue, I will never step foot inside this hotel again. I would get a better nights sleep on the street.

Date of stay: October 2012
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Thank LondonRover
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RadissonSukhumvit, General Manager at Radisson Suites Bangkok Sukhumvit, responded to this reviewResponded October 24, 2012

Dear 'LondonRover'

Thank you For taking the time to review your stay at Radisson Suites Bangkok Sukhumvit, its great to see you enjoyed many aspects of your stay

I was surprised to see your comments regarding the noise of the pipes in your room, and am wondering if you reported this at any stage during your stay to our 24/7 Duty Management team at Front Desk, as like any issues during each and every guests stay, should you find it not satisfactory in anyway we will always resolve this for you upon receiving the feedback

If possible, I would also be interested in your room number so I can investigation this issue further?

I can confidently say this is not an issue through every location of the hotel, however I acknowledge there are always areas we can improve upon, and thank you for your frank feedback

I would like to have the opportunity to welcome you back, and please don't hesitate to contact myself directly the next time you find yourself in Bangkok

Kind regards

Benjamin Krieg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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