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Reviewed August 23, 2012

I stayed the hotel for a couple of nights with terrible room condition upon arrival. Room is not ready upon arrival and eventually the rooms given are in bad condition. I complained to the Guest Services Manager and she was really nice and did a great job on the recovery. However two days after, i was being informed by any manager that the offer was being cancelled by the General Manager. Not only a hotel, no matter what a company's representative promised its guests, it should NEVER be changed or cancelled. This is a small thing and it did not affect my stay. But, it reflects the attitude of its management. So, think twice.

Room tip: Request for a room with arm chairs will get you a bigger room size; because some rooms do not have any chairs
Date of stay: July 2012
  • Trip type: Traveled with family
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9  Thank Fake N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded August 26, 2012

Hi FakeN,

Thank you for your stay at the Four points by Sheraton Bangkok and taking the time to post a review.

We passed on your comments to management and were advised that you were suitably compensated during your stay here and the duty manager did everything possible to meet your needs. For example, despite the room only rate you enjoyed complimentary breakfasts at our restaurant. You also mention in your review that it was a small matter and it did not affect your stay but then posted a negative review on this platform.

We are surprised to know that you belong to the hospitality industry as well and have chosen to be quite harsh with your comments inspite of the efforts of the guest services manager.

We hope you develop a more balanced view of situations when you travel and have new experiences. Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

Great place to stay,cant reccomend enough,staff and service excellent and a breakfast to die for!! Will come back here for sure..Short walk to skyrail and 4 stops to MBK for insane shopping,the bar serve nice thai food for free during happy hour and the popcorn machine in the lobby is a nice touch

Date of stay: August 2012
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Thank lerumsfia
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded September 13, 2012

Hi lerumsfia,

Thank you for your recent stay at the Four Points by Sheraton Bangkok Sukhumvit 15 and posting a review for us.

We are delighted to know that you enjoyed your stay with us and have passed on your kind comments to our management and associates.

We look forward to your next visit to Bangkok and hope that you will stay with us again until then happy travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Stayed at the hotel from 9-12 Aug...everyone was friendly and thoughtful. Kudos to Jack & Golf for being so patient with our dinner reservations & suggestions....we kept changing our requests but they were so obliging to help and helped us with alternatives and recommendations!

Date of stay: August 2012
  • Trip type: Traveled with friends
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1  Thank Subagee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded August 21, 2012

Hi Subagee,

Thank you for staying at the Four Points by Sheraton Bangkok Sukhumvit 15 and taking the time to post a review for us.

We are glad to know that you enjoyed your stay with us and liked interacting with our associates. We have passed on your lovely comments to them.

We hope you come back to stay with us, until then safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2012

Outstanding value, location, facilities, room and cleanliness. I can't think of a better all round hotel. I am a platinum SPG member so I stay in many hotels all around the wolrd. At the four points I was welcomed by the manager and informed of all the facilities which was a very nice touch. The room was perfect, clean and modern and the location in Sukumvit is very good. It is worth noting that the Westin, Sheraton Grand and Sofitel are all within a block so you are getting a premium location. My only gripe would be the constant loud music everywhere - lobby, lifts, restaurants and most annoyingly by the pool where we found it hard to relax but that's only a small issue given the other outstanding features.

Date of stay: August 2012
  • Trip type: Traveled as a couple
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Thank therealhenrysugar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded August 20, 2012

Hi Barrowboy,

Thanks for staying at the Four Points by Sheraton Bangkok Sukhumvit 15 and posting a detailed review for us.

We are glad to know that you enjoyed our location and facilites as well as your welcome at the hotel. We pride ourselves on the service our associates provide and the management ensure that there is good value in all things Four Points.
With regards to the music, that is part of our brand identity as we are one of Starwood's vibrant and trendy brands.

We look forward to your next trip to Bangkok and hope you choose to stay with us again. Until then safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2012

Meanwhile I stayed there 4 times. It's location is simply great.
It's 100 m away from busy Sukhumvit Road. The nightlife at Soi Cowboy is a few minutes walk, as well as the Skytrain station Asok. If you dont wanna walk, take the free tuktuk shuttle provided by the hotel. The new Terminal 21 is just a few hundret meters down the road.
The roof top bar is a great place to hang-out, have a smoke or a swim during the day. By night there are live bands playing.
The staff is friendly. The rooms are modern designed and clean.
There is free WIFI in the lobby for own devices or by 3 provided Apple PCs with printer.
I definitely will come back soon.

Room tip: I do prefer the rooms using the same elevator which is going up to the rooftop bar and pool, so you dont have to change elevators.
Date of stay: July 2012
  • Trip type: Traveled solo
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1  Thank OliRStuttgart
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShaliniOnlineManager, Manager at Four Points By Sheraton Bangkok, Sukhumvit 15, responded to this reviewResponded August 20, 2012

Hi OliRStuttgart,

Thanks for staying at the Four Points by Sheraton Bangkok Sukhumvit 15 and posting a review for us.

We are glad to hear that you enjoyed our central location as well as our facilities and are planning to come back soon. We look forward to that. As you mentioned, we are very close to all the attractions in the city and have also managed to create an entertaining as well as relaxing space in the form of our rooftop poolside bar, amBar.

We have passed on your comments to our management and associates and look forward to your next trip. Until then happy travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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