I travel to Bangkok about every 2 months and I have been staying here since 2012, even before they had the new block. I have stayed at least 7 times with them and i'm now even friends with the massage place just downstairs.
You would have thought their staff would actually remember the regulars, i stayed at myhotel CMYK@ Ratchada for 2 times, and they remember me as a returning customer. But hospitality like this are not offered here.
Things have changed since the early days of KC Place.
In the past, you will book either a Standard/Deluxe Room. A Deluxe room can mean that you can stay at the newer building that has LCD TVs and a brighter touch with newer furnishing. They are now more calculative, and they sell you rooms like Standard/Standard Plus/Deluxe/Deluxe Family etc. AND I ASSURE YOU THERE IS NO DIFFERENCES IN THESE ROOMS except for the Family rooms which can be inter-connected.
Then when i checked in on the first day, they gave me a room on the second floor. My mom hated it, because the lift doesn't go to that floor and her legs hurt when she takes stairs and at night locals drinking in the neighborhood created noise. We asked not to be give a room on the second floor when we return 2 nights later after our trip to Hua Hin, but they gave us again a room on second floor. Even after explaining my mom's condition, they did nothing.
Instead, they asked us to pay 400baht/night to get a Deluxe Room if we wanted to stay on other rooms.
On a side note, one of the staff said Standard Room is till 3rd Floor(which we are fine with as well), but another staff said its only for 2nd Floor. When i ask about Cancellation Policy, they said "You can Cancel but cannot Refund".
I paid for the upgrade because my mom needed it, and i realised that staying here for S$60 is a tad' expensive.
On top of that, at S$60 i can find a better place to stay in the area. For eg. Hotel Vista Express, Citin Pratunam, Lemon Tea Hotel. You may even pay slightly more(about S$20) and stay at a more luxurious place like Berkeley Hotel or Baiyoke Sky. I could have also stayed a room double the size and with a bathtub at myhotel CMYK@ Ratchada. It's not price-worthy anymore.
I sincerely thought that they would have made a gesture of goodwill for my mom, I guess alot more hotels would if they had available rooms. They didn't and all they think about is only about MONEY. I do not think that anyone would like to stay at a place where no proper hospitality is offered and no proper service is given.
- Official Description (provided by the hotel):
- Ideally located in the heart of Bangkok, a 100 meters from the Ratchaprarop airport link station, KC PLACE HOTEL PRATUNAM is at proximity to all the exciting shopping and attractions bangkok has to offer. Pratunam market, baiyoke tower, central world, siam paragon, mbk center, siam square will be some of the destinations you will enjoy while being able to get to the airport within a 40 min airport link train ride.Recently renovated, our rooms features all the necessary amenities you need to make your stay memorable. Either you choose to stay in our standard or deluxe suite, you will be delighted by our services. At KC Place, we take great proud at making sure our customer is enjoying their stay and always look for new ways to improve our services.Decorated in a distinctive style with unique artworks from all around asia. You will be able to experience an atmosphere of serenity as soon as you reach us. The facilities includes a Thai restaurant which serves home made dishes and nespresso coffee, a thai aromepedic massage parlor and a cleaning service shop. ... more less
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- Also Known As:
- Kc Place Serviced Apartment Hotel Bangkok