We spent two days at the hotel, travelling as a family of four plus a grandparent. We were picked up from the airport which was great since we were very jet lagged and arrived early in the morning with young children, worth it for us even if it was more expensive. We found the service to be very good in all of the hotel, I cannot remember all the names of the staff, I am sorry. Everybody was wonderful from pre-arrivals chat with Patrick, the check in gentleman, the bellmen, the butlers, spa staff, pool staff and anyone else we interacted with around the hotel. They were genuinely friendly and engaging, making a special fuss of the children. They especially liked the bellman who did a special magic trick for them!
We especially liked the little touches such as the cookie decorating for the children left in the room and the movie set up for them. We felt valued as a Titanium guest, receiving a wonderful upgrade and gifts in the room plus the drinks and canapés on the lounge every night. Our room was excellent and we enjoyed the pool. We had breakfast both days and although we were in a rush we enjoyed the variety that was on offer and the friendliness of the staff, especially the ones who took our orders for eggs etc and cooked them for us!
Overall, we couldn’t have asked for more. Everyone was eager to please and surpassed themselves. Well done and thank you.