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881aryehk

Hoboken, New Jersey

1028

Amazing hotel

Name: Amazing hotel
Item: The St. Regis Bangkok
Rating: 5
Author: 881aryehk

Review of The St. Regis Bangkok

Reviewed August 24, 2019 via mobile

This hotel was amazing really gorgeous design and the service was impeccable had an amazing time and would definitely return and recommend to stay there for their first time is Thailand it just made the visit a amazing experience

Date of stay: August 2019

See all 3,151 reviews

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More Reviews

Ali A wrote a review Aug 2019
1 contribution
Mr. Ali AlRiyami
I would like my message to reach the C level of St regis bangkok. The battler service officer who was assigned to our room is superb in terms of quality and professionalism. Her name was Lotte and i sincerely thanks the management for placing such an amazing service provider like Ms. Lette. I will definitely choose to stay again and again for the type of service which i had got as well as the caring of me being a member with Marriott . Again special thanks to St Regis management for putting the right people in their hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AliMaddo wrote a review Aug 2019
65 contributions11 helpful votes
Wonderful experience!
We spent two days at the hotel, travelling as a family of four plus a grandparent. We were picked up from the airport which was great since we were very jet lagged and arrived early in the morning with young children, worth it for us even if it was more expensive. We found the service to be very good in all of the hotel, I cannot remember all the names of the staff, I am sorry. Everybody was wonderful from pre-arrivals chat with Patrick, the check in gentleman, the bellmen, the butlers, spa staff, pool staff and anyone else we interacted with around the hotel. They were genuinely friendly and engaging, making a special fuss of the children. They especially liked the bellman who did a special magic trick for them!

We especially liked the little touches such as the cookie decorating for the children left in the room and the movie set up for them. We felt valued as a Titanium guest, receiving a wonderful upgrade and gifts in the room plus the drinks and canapés on the lounge every night. Our room was excellent and we enjoyed the pool. We had breakfast both days and although we were in a rush we enjoyed the variety that was on offer and the friendliness of the staff, especially the ones who took our orders for eggs etc and cooked them for us!

Overall, we couldn’t have asked for more. Everyone was eager to please and surpassed themselves. Well done and thank you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
law t wrote a review Aug 2019
16 contributions
Great service
Excellent service was rendered at the St. Regis bar on the 12th level. The staff were all friendly and hospitable. I would like to commend, in particular, Khun Karn, whose pleasant disposition is an asset to the organisation. She provided me with valuable information on the facilities available in the hotel for future stays.

Dr.Sam Jay Yeo
Singapore
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael C wrote a review Aug 2019
83 contributions2 helpful votes
Grand and Elegant in Every Way
The St. Regis Bangkok is a gorgeous hotel propery that oozes with sophistication and elegance. The decor is wonderfully done in the public areas and the rooms are well designed and appointed. My wife and I aspire to decorate our city condo like that of the St. Regis! Details are well thought out from the lobby, reception, multiple lounge and bar areas, a whisky bar / library, fitness center, pool and cabanas, etc. The breakfast was a lovely experience. We enjoyed the room upgrade to the Metropolitan Suite - thank you!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Luxtrave11er wrote a review Aug 2019
104 contributions28 helpful votes
Something Really Wrong with The Service
Out of all the St Regis worldwide, this has got to have the most off-service I have experienced.

The initial welcome was weird with no one escorting us from ground floor lobby to 12th floor front desk. When we arrived at 1pm the room wasn’t ready which was ok but then we were told by a short hair western lady (maybe a manger although she looked pretty miserable) that they could not prioritise our room to be cleaned as they had other already in-house guests who they needed to clean first. Why would you not prioritise check ins? Strange comment to make given I had told them we had been travelling for 18 hours. This really got my back up - she almost seemed happy to not grant early check in.

Breakfast service was poor, with no water being poured despite asking. Again the manager on the desk at breakfast seemed miserable and couldn’t manage a smile. Food was ok but not particularly good - cheeses were all poor quality - selection the smallest I have seen in Bangkok.

Tv remote didn’t work. Had to have that changed. DVD player broken - had to get engineering to change that too.

The spa staff were nice albeit are Elemis staff and not St Regis. Quality of massage the worst I’ve had in Asia.

Although we had a 10pm flight they would not even grant us one extra hour for late checkout - quite appalling even if the hotel was high occupancy.

6th time in Bangkok and we have stayed in Kempinski, Mandarin, Peninsula and Intercontinental - all great. Overall this hotel is the worst out of the lot from a service perspective. Weird vibes from unsmiley management and unhappy unempathetic robotic staff poisoned by the poor management service culture. I’m returning in 2 weeks to Bangkok and am booking the Kempinski for 5 nights instead.

For a hotel purporting to be the best in it’s class, its service culture is pretty appalling. We will not be back and probably avoid St Regis as a brand as they are no more than a Westin with a bit of extra marble here and there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.