We had a problem at check in. First we dropped off our luggage at 1pm, and went to lunch. They told us our room will be ready by the time we come back. We went back past 3pm, expecting to be taken to our room and the kids can take their naps, but were told that they were still cleaning... We were not shown to our suite until almost 4pm and that is after I almost made a scene in the lobby, and they said if we didn't mind that they were still cleaning the living room. When we finally got to our room, it's mostly clean except for a cigarrett but by the pool side. (Probably because they had to rush).
We made a complain and the hotel offered to treat us dinner for the inconvenience, but the buffet dinner only looked okay so we didn't take the offer. They gave us 2500 Thai Baht of credit instead - which we used at the spa. The spa, was not "bad" but nothing special.
Breakfast is good. Besides regular coffee and tea you can order cafe latte or mocha and they will bring to your table.
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