I have stayed at this great hotel several times and written a review of it before and had said that despite its lovely infrastructure and location, the hotel's management is often arrogant and rigid. During my last stay I had pre-paid for a Premier Room and was inexplicably downgraded upon check-in to a lower-priced Deluxe Room but was not informed of this. I discovered this by chance a day before I checked out and when I complained, they admitted that I had paid for a Premier Room in the Garden Wing but had been downgraded to a cheaper room in the Royal Wing. When I asked that I be credited for the price difference, I was told this was not possible! I had to demand to meet with the hotel manager before they grudgingly credited my card.
My latest stay was from Sunday 19 Jan to Thursday 23 Jan 2014. This visit coincided with the huge anti-government demonstrations that have seen a few people killed and the Thai Government has just declared a state of emergency. The roads around the hotel are all blocked by demonstrators and barricades and getting to and from the hotel in a taxi or car is a nightmare. As such the hotel, like many in the Thai capital, is suffering from the lowest occupancy in years— the Kempinski is at only 20% according to staff I have spoken with. You would think that at such a time, when a guest asks for a late checkout, that request would be easily granted. But not here. As with other times, the hotel prizes its rules more than its relationship with its guests and giving a guest a late checkout—even at a time when only 20% of the rooms are filled—is against the rules. This is a bizarre inflexibility and arrogance that does not build loyalty for the hotel. Despite its world class facilities and excellent location, the hotel's management style and culture just leaves guests with a bad taste in their mouths.
- Official Description (provided by the hotel):
- Siam Kempinski Hotel, the city-resort adjacent to Sa Pathum Palace, is part of Europe's oldest luxury hotel group, Kempinski Hotels. Located next to Siam Paragon, this luxurious "resort within a city," boasts 401 plush rooms and lavish suites. With its aim to create a sanctuary in the heart of the city, all rooms overlook lush beautifully landscaped tropical gardens awash with a cornucopia of flora and fauna, with 22 of them enjoying private access to the pools in the garden. In fact, it is the first and only hotel in Bangkok to offer the most unique and exclusive experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, World Independent Hotel Promotion, Orbitz, Travelocity, Priceline, Hotwire, Hotels.com, Agoda, TripOnline SA and getaroom.com so you can book your Siam Kempinski Hotel Bangkok reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.