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Siam Kempinski Hotel Bangkok
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Reviews (2,410)
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All reviewssra buakids clubcabana roomparagon mallbrasserie europadirect access to the poolbuggy servicegarden wingcomplimentary mini barcentral worldresort feelduplex suitethe executive loungepremier roomluxury hotelbeautiful hotelthai restaurant
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1,490 - 1,495 of 2,410 reviews
Reviewed December 10, 2012

We arrived at the Siam Kempinski Hotel in the late morning after a 50 minute ride in a taxi from Bangkok’s Suvranabhumi airport. When he opened the taxi door, the porter who greeted us addressed me by my name, and this obviously made an impression as it was meant to! The check-in process was fairly swift, as we sat in the lounge and was served each with a cold towel and an iced drink. Unfortunately, our room was not ready as the hotel was full, so we were ‘invited’ to occupy our time at the Siam Paragon shopping mall across the road until we would receive a phone call on my mobile when the room was ready. After an hour and a half, I was informed that our room was ready. The lady receptionist who walked us to our room, pointed out the hotel facilities at the same time, and finally when we were in the room, pointed out the amenities available in the room.

We had opted for a Premier room. These are between 45 to 48 m2, and larger than the Deluxe rooms which are between 40 to 45 m2. Our room situated at the garden wing has a glass fronted bath room. In the room are the usual amenities found in any five star establishment, but of particular note is the laptop size safe; a digital internet entertainment system; a steam iron and a ironing board; full length mirrors behind the wardrobe doors and the toilet doors; a LavAzza Esspresso Point machine for coffee and complimentary tea. Four bottles of drinking water are available daily. There are no less than 17 electrical sockets- ( 6 located beside the work desk, 4 next to the TV, 2 at each side of the King sized bed, 2 more along the wall to the balcony and one at the entrance door with 2 more in the toilet in addition to the outlet for the shaver! The working desk is fairly large and there is provided a leather folder with writing paper and envelopes. For the Premier rooms, the soft beverage cans inside the room fridge are complimentary, including the local beer. These are replenished daily. Shoe polishing is also complimentary! There is an umbrella for rainy days, and in the drawer at the bedside side-table, a torchlight for emergencies.
Newspapers, local and international, are available at your request during check-in. The Spa is on the 7th floor and the gym on the 8th floor of the garden wing.There are complimentary, separate male and female saunas; steam rooms, and jacuzzi.
Sleep quality is very good. The mattress is firm not hard, and pillows soft and smooth. The bedsheets are clean. The room is cleaned twice a day, and someone comes to check to ensure this is done and to inquire if you needed anything more!

The Kempinski group of hotels or the Kempinski Collection began in 1897 and they pride themselves in creating what they term as “The Kempinski Experience”. Each hotel or resort is supposed to exude elegant individuality and at the same time reflect the color and customs of it’s location. The staff at the Siam Kempinski Bangkok, do indeed exhibit that charm and warmness that appears inherent in the culture of Thailand. Ever smiling and greeting Sawadeeka! with a slight bow of the head, and palms pressed together as in prayer. The Concierge was very helpful to the extent of printing out detailed maps for us on locations we wanted to go. The doorman not only opens the door as you approach to go out, but hastily also goes down to stop traffic for you to cross the road to the Siam Paragon! In spite of being a large hotel, every attempt is made to make you feel warmly welcomed and at home. Would I return to this hotel? I think the answer is pretty obvious!

Tips:
Obtain your taxi ride to your hotel at the airport where there is the AOT Limousine counter. It cost 1,200 Baht for our transfer by London cab from the airport to the hotel, and the cost is the same from hotel to airport. So we paid in total 2,400 Baht for two trips ( airport-hotel-airport) which is far less than what the hotel is charging using their BMW 7 series for just one trip!

Best time to come to Bangkok is in December and January, when the precipitation (rainfall ) is lowest, and temperatures lower at night to around 24C - 25C. Daytime temperatures are up to 33C to 34C.

We took our meals solely at the food outlets in the shopping Malls, savoring Thai crusine at establishments that are patronized by the locals ensuring that the Thai food would be authentic and good.

40 Baht (or 1 € ) per night stay is automatically added to your hotel bill as a donation to fighting infectious disease as Kempinski has been committed as an official partner to Stop TB Partnership hosted by WHO. You could waive or amend this contribution at the reception.

Room Tip: Some rooms on the ground floor in the garden wing have direct access to the pool from the verandah of the room as the water comes to the edge of the verandah steps.
  • Stayed: December 2012, traveled as a couple
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7  Thank John-KT-Lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

Siam Kempinski exudes class with its elegant interiors, and impressive lobby. Rooms are well appointed, although the lighting system is too elaborate. We stayed one night,and found it ideal as a base for shopping at the Paragon Mall next door, with it's many restaurants. Breakfast spread was good. One negative is as the Hotel wraps around a large courtyard/pool, the impression is that for certain rooms,there's a lot of corridors to walk through.
Staff are friendly and helpful. Highly recommended. We've stayed at many of the luxury hotels in Bangkok on our previous visits, but the Kempinski must rank as one of the best

  • Stayed: December 2012, traveled as a couple
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Thank sodesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

Great location, smooth check-in by a friendly receptionist. However, a nightmare happened to me the second night right after we got back to the room at 11pm. The room door was opened widely with all the lights on!! I got back to my room, but no one was there. Then I called to the front desk, and they sent a security officer to my room to read the door lock. After the investigation, I was told that the housekeeper forgot to close the door after the turn down service done at around 8pm. And they checked the CCTV, no one came to my room in 3 hours. Luckily my room (953) was down to the hallway and I didn't lose anything.

  • Stayed: December 2012, traveled as a couple
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8  Thank Dordor502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

This was my second stay in Kempinski. no surprises and as good an experience as was expected, based on my first visit in Jan. It's ideal for the family where the wife gets to do her shopping next door, the kids get taken care of by the Kids' Club and the man gets to relax by the poolside in well landscaped grounds. Much has already been said by other reviewers, and this input hopefully serves as feedback to management.
Firstly, the very strong foul odour coming out from the washrooms next to the cafe restaurant should be attended to. This was a daily experience. Secondly, by now the hotel staff attending to arranging taxi cabs for guests heading to airport should have a standard routine by now, to take away the hassle of drivers asking for "special" fare, after we have left the hotel, with all our baggages loaded in. It's a common enough experience for tourists in Bangkok, but the hotel, I reckon can do better.
With a bit more effort, Kempinski can make it a perfect experience.

  • Stayed: December 2012, traveled with family
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1  Thank normad88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

All Hotels in Thailand have excellent service due to the service oriented and kindness of the local staff. So the difference between Good and Great is the physical aspect of a Hotel.

This is a nice place if you like a cold and lifeless atmosphere. They've totally missed the
"one good first chance" they ever had to make a great impression! but by over doing their austere ambiance (perhaps in line with the "illusion" of their illustrious owner's wishes) to be an ultra conservative dormitory at the expense of their guests having a good time.....

Public areas are too cold and cavernous and not as nice as the other 5 star hotels, let alone the Grand Hyatt Erawan nor the Oriental etc. It's a hotel fit for holding holy audiences, perhaps the German Pope would like to hold mass there one day.

Pity that all that great land that once had a lovely garden and the old Siam Intercontinental which was a Thai institution has been wasted with that horrible Paragon Shopping Mall taking the lions share and the worst part of the land given to Kempinski all the way at the end with terrible traffic (next to the slums and the canal) the main access due to the shopping mall's gigantic multiplex Parking entrance/exit.

The only guests visible are the rich Chinese who shop next door and only "sleep" in the hotel.They are only noticeable in the mornings at the breakfast buffets. During my stay I only noticed a handful of non-Chinese looking out of place (Farangs).

Pool garden practically unusable due to city pollution and shallow luke warm water pools (no privacy) But the Residences wing rooftop pool is the best for privacy and quietness especially early in the morning. The F&B is good throughout the hotel but so are other upper end hotels in Thailand.

Kempinski have to be better than the average hotels which are all excellent. They should blow "Life" in to this hotel to make it work. (Hire some Hyatt People instead of Peninsula which by the way was decorated by the same firm) It won't be long that news gets around that if one want to have some fun and experiencing all the action at a Top hotel, this is not the place to stay...

  • Stayed: November 2012, traveled solo
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4  Thank GRN-GVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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