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“Not quite there unfortunately”

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Trinity Silom Hotel
Ranked #182 of 863 Hotels in Bangkok
Certificate of Excellence
Sydney, Australia
1 review
“Not quite there unfortunately”
Reviewed January 13, 2013

We stayed in Glow Trinity complex in Jan 2013 after having it recommended to us by a friend.

The area is great for getting around and there are great markets and shops nearby. However it was some of the smaller details that let the place down for us.

Firstly, the building wing we stayed in wasn't quite finished when we got there and we had to be escorted though a type of building site before we could get to the lift.

The room was on the 3rd floor, and was quite roomy. Except we had an awful view onto what was essentially a dumping site from the dilapidated residential building beside the hotel. It was so bad that we had to keep the curtains closed the whole time. It was quite disgusting.

We were missing bed side tables, the TV had poor reception and limited channels, the shower was not waterproofed and flooded the bathroom each morning, the air-con unit was massive and very noisy but not very effective.

The noise transference between the rooms was also very poor. We could easily hear other people's air-con units, TVs and music throughout the night and if you want a sleep in then forget it as the noise of the cleaners around 9am outside the room is very disturbing.

The staff were very friendly and nice though.

If you're on a budget and want something lower-middle range that's clean and convenient then Glow would be fine. But for $AUD 80 a night you could probably find much better rooms.

Room Tip: Don't get one on the lower floors as the view into the neighbours dump is really very off puttin...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seanobyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 14, 2013
Dear Seanobyrne,

On behalf of GLOW Trinity Silom I would like to thank you for taking the time to provide feedback in regards to your recent stay with us.

I am glad to hear that you found our hotel location convenient for your needs and our GLOWing staff was friendly and of course up to your expectation. However I am truly sorry for the inconveniences and I understand your frustrations caused from in-room facilities and unexpected noise disturbance, thus please allow me to apologize.

I will have discussions with the team to share your experiences so that we are looking into all of your points. Please be assured that we take our customer feedback very seriously as we rely a great deal on repeat business.

Seanobyrne, I really appreciate your feedback as it is valuable to us in our search of service excellence and also allows us to focus on areas of improvement. I certainly hope that we will be given an opportunity to welcoming you back again sometime in the future, where I promise you things will have improved.


Best regards,

Aaron
Hotel Manager
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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (228)
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English first
Manchester, United Kingdom
Level 5 Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 13, 2013

We stayed for our first and last night in Thailand at the Glow Trinity Hotel, Silom. This hotel has nothing to distinguish it from any other middle-of-the-road hotel. The staff were pleasant and polite but didn't go that extra mile. The hotel is spread over 2 buildings although I only went into the reception building. The accommodation floors above have quite depressing corridors (grey carpet, doors, walls and ceilings). The rooms seemed to be equally depressing with a very strange, huge, black imitation picture frame structure fixed at an angle to the wall. Open the curtain and you look straight into the next building. The breakfast was OK but no better than the breakfast we had when we stayed overnight in hut accommodation with a hill tribe in the north of Thailand.

You get a little spoilt by some of the very reasonable luxury accommdation in Thailand so The Glow Trinity was a disappointment. However, there are some plus points. It is in an ideal location for downtown Bangkok and the Silom Road area. It is very afordable for a city centre hotel. The rooms were clean and comfortable and great for an overnight stay.

I would stay there again but wouldn't want to be there more than a couple of days.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 14, 2013
Dear Kevin E,

Thank you for staying at GLOW Trinity Silom during your recent visit in Bangkok and for your post on TripAdvisor.

I am so pleased to hear that our hotel location made your stay convenient and that you were impressed with our comfortable and clean room in Main wing.

In regards to the design of Main wing's room and corridor, I honestly appreciate and respect your comment as each hotel has its own design direction to keep it unique. Nevertheless I would personally like to invite you to experience our new Premier room in Premier wing on your next visit to Bangkok which I realize that it will bring you differently feeling while some rooms also allow you to indulge and enjoy Bangkok city view from a private balcony in the room.

Once again, thank you very much for your valuable feedback and we look forward the opportunities in the future whereby we can welcome you back to GLOW Trinity Silom. If I can be of any assistance at that time, please feel free to let me know.


Have a GLOWing day!

Aaron
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 13, 2013

First time staying in such a nice boutique hotel!! Worth staying!!We booked two rooms. Our rooms no are 2501 & our parents stay at 2502. Surprised was given to my mum on 9th Jan where her birthday falls on that day. When we come back from our shopping trip, we received a birthday message and small cake from the hotel...Good service from your front desk, housekeeper & bellhop!!Well done!!Highly recommending this hotel & will come back stay again when I come to Bangkok again!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WendyZhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 14, 2013
Dear WendyZhan,

Thank you for selecting GLOW Trinity Silom on your recent visit in Bangkok and of course for the detailed and positive review of our hotel.

I am delighted to know that you had a wonderful stay in our new Premier room and it was also great to hear that you found an abundance of service, comfort and quality during your time with us. Moreover I hope that your mom’s birthday cake was made all the more memorable and that we have left a positive lasting impression on you and your family on this speicial occasion. Your valuable review will be sharing to the entire team and I ensure that they will be more than happy to receive such a great feedback from you.

WendyZhan, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you and you family again soon to GLOW Trinity Silom.


Have a GLOWing day!

Aaron
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 12, 2013

Booked 2 connecting deluxe rooms over the New year and was pretty surprise to find such good bargain over a festive season. Rooms is newly renovated, big and clean with good color coordination (I love purple). Wall have good sound proof; we expect loud guests coming back from the new year parties but were not disturb at all. However it faced a horrible diry building which is only a metre away. Rule is to keep the thick purple curtains drawn at all time.

The location is simply great for a quiet stay near city. It is 5mins walk from Chong Nonsi station and 3 stop away from Siam station. There is a 7 eleven just beside the BTS station. There is a shopping centre opposite the hotel and a food court at the basement of the building beside it. I found a pretty clean local market just a round the corner which open only on weekdays. You can walk along the market to access to Sala Daeng station and Patpong. For massage you can get at Heritage hotel (2min walk) for a cheap rate.

Overall we enjoy our stay except for 1 hiccup which is the breakdown of an air-con in 1 of the rooms. Hotel did offer a new room but we refuse to move since we love the connecting rooms. Anyway one air-con is good enough to cool up the 2 rooms and we did get a big fan when we requested one from the great staffs. I would choose to stay in this hotel again.

Room Tip: keep curtains drawn at all time
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fablejas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 15, 2013
Dear fablejas,

I would like to thank you for choosing to stay with GLOW Trinity Silom during your recent visit to Bangkok and for sharing your feedback with us.

I am glad to read that you enjoyed the convenient location of our hotel that you could visit every sight so easily. It is also great to hear that you were impressed by the design of our spacious and clean Deluxe room. However I would personally like to invite you to try our new Premier room in Premier wing on your next visit with us. As some of new Premier room is facing the view, it also allows you to sip your favorite drink and take in the view of Bangkok at sunset from your private balcony. Moreover, just forget about closing the curtain all day long.

In regards to your comment about the breakdown of air-conditioner in one of your rooms, I will ensure that this issue is communicated to our department concerned and taken care of. Please accept my sincere apologies for this unexpected circumstance you have encountered.

On behalf of GLOW Trinity Silom, thank you very much once again for your stay with us and I honestly hope to have the opportunity to welcome you back at GLOW Trinity Silom in the not so distant future.


Have a GLOWing day!

Aaron
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Level 6 Contributor
98 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 10, 2013

This place new, clean and modern (fantastic interior design in the rooms) at a perfect location (2mins to chong nonsi BTS and 10 mins to patpong/sala deng) at a very reeasonable price. When I was here the first time it had just opened and the hotel manager was in the lobby the whole day supervising everything and asking the guests if they were satisfied which impressed me. I always try to stay here when I come to Silom, but it is no longer a secret that this place is great value for money, so it often fully booked, forcing me to stay at either much more expensive hotels or at hotels at a similar price of a much lesser standard (see my other reviews). Breakfast is nice, served in the café of the hotel. The pool is in the other building of the trinity complex, which is a little annoying, but I dont do much swimming (more shopping) in Silom anyway. There is a supermarket and several malls in the neighbouring buildings as well as a day market right next door.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 15, 2013
Dear Maxine D,

It was our great pleasure to welcoming you back at GLOW Trinity Silom during your recent visit in Bangkok and for your review about us.

I am so glad you had another great stay with us and that you were still impressed by the convenient location of our hotel as well as the design of our room. As we value our guest's concerns and comments, our Duty Manager, Front Office Manager or even myself are still available in the lobby area most of the time in order to ensure that every guest has a pleasant and enjoyable experience during the stay with us.

Maxine D, thank you once again for your great review and continued support to GLOW Trinity Silom. I look forward to welcoming you back whenver your travels bring you this way and please feel free to contact me if I can assist you in anyway regarding your future reservation with us.


Have a GLOWing day!

Aaron
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
84 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 10, 2013

Again here it is the good location that made us choose the hotel. We were surprised with the size of the room for the inexpensive rate we paid. Just do not expect any view, or better keep the curtain closed if you stay in the lower floors. Everything was well functioning. The only disappointment was the breakfast – this is definitely something the hotel could improve on (the fried noodles were probably from the evening before and the smell was a warning signal to avoid having a very upset stomach).
But overall all a very good value for the rate we paid.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZrhWorldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 15, 2013
Dear ZrhWorldtraveller,

I would like to thank you for staying at GLOW Trinity Silom on your recent visit in Bangkok and to post a review on TripAdvisor.

I am delighted to know that you found our room rate was reasonable and worthwhile comparing to the size of our spacious room as well as the convenient hotel location. I would also like to invite you to try our Premier room in new Premier wing where some rooms allow you to see the view of Bangkok business district and of course you do not need to keep the curtain closed all the time. Just contact our Front Desk on your next arrival and our GLOWing's Front Office team will be more than happy to assign the room that suits your needs.

For breakfast experience, I am truly sorry to hear that it was not up to your expectation. Please rest assured that your constructive feedback will be addressing to the owner of our retail restaurant for immediate improvement on the quality and taste of breakfast buffet.

ZrhWorldtraveller, thank you once again for your review and I hope to the opportunity of welcoming you back to GLOW Trinity Silom in the near future. Until then, I wish you all the best.


Have a GLOWing day!

Aaron
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 10, 2013 via mobile

My wife and I stayed here for 1 night at the start of our Thailand Holiday in January 2013. Our room was super modern, clean and fancy. It wasn't really our style, but we enjoyed it. Breakfast was excellent. The staff were helpful and the location was close to a BTS station. I would definitely recommend Glow.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ELI F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLOWTrinitySilom, Hotel Manager at Trinity Silom Hotel, responded to this review, January 20, 2013
Dear ELI F,

Thank you for staying at GLOW Trinity Silom on your recent visit in Bangkok and for taking the time to share your GLOWing experience on TripAdvisor.

It is really great to learn that you had an enjoyable stay with us and were impressed by our modern clean room, convenient location, new breakfast concept and above all our GLOWing team member. Your kind words will be shared with the team for their very hard work to provide the best possible of hospitality experiences to our guest.

ELI F, thank you once again for such a great review of our hotel. I look forward to welcome you back again in the not too distant future to GLOW Trinity Silom.


Have a GLOWing day!

Aaron
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trinity Silom Hotel

Property: Trinity Silom Hotel
Address: 150 Silom Soi 3 (Naratiwas Soi 3 or Sathorn Soi 8), Silom Road, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#82 Best Value Hotel in Bangkok
#135 Romantic Hotel in Bangkok
#155 Family Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Trinity Silom Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
Trinity Silom Hotel is right for a modern traveler. As a 3 star hotel, we offer our guest for spacious 104 rooms and essential facilities such as a shower, free WiFi, comfy bed, delicious breakfast and fitness facilities, Trinity Silom Hotel is located in the heart of the City of Angels, Bangkok in an extremely characteristic and lively area within short walk distance to some of desirable shopping area, embassies and also BTS Chong Nonsi Station. Silom is undoubtedly one of the city’s most important financial districts with many bank headquarters, sky-train (BTS), underground (MRT) and great restaurants abound in the area too-and then of course there’s the famous nightlife scene of Patpong. In addition, guests will appreciate the leisure and entertainment facilities in the hotel itself such as DVD rental corner, tour desk, also outdoor swimming pool & fitness facility (Available at Trinity Complex Building). ... more   less 
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Also Known As:
Glow By Zinc Trinity Silom Hotel Bangkok

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