We have stayed at the Sathorn Grace before and were pleased to be going back. However, we were rather disappointed with the stay compared to previously and felt it had slipped in the interim.
Reception staff, indeed all staff, were pleasant but not overly fast or efficient. We had to ask 3 times for our safe to be opened for example as it was locked from the previous occupants.
The rooms, once quite smart, are now just a bit worn and in need of some TLC and there was a shortage of kitchen items including knives and forks which were not replenished despite us asking. The very large pool was cloudy and murky on our first day, but did improve gradually during our stay.
We found it odd that now you have to ask to have your room cleaned. This hardly fits in with the concept of Serviced Apartment, and was not made clear until we asked why the room was not being cleaned. The cleaning staff were pleasant but certainly not speedy or efficient and contributed towards a slightly sloppy overall experience.
Having been here before we felt that standards and service had slipped and with so many other options in Bangkok will unfortunately look elsewhere next time. This is a shame as its a great area and Sathorn Grace still has the potential to be very good.
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- Also Known As:
- Sathorn Grace Serviced Residence Hotel Bangkok