After traveling a month in Vietnam I have stayed in alot of small hotels already, and they usually deliver what they promise. The hotel management needs to ensure what's promised is delivered and also improve their customer service. No one likes to feel "cheated", especially not while on holiday , their taxi driver who waits nearby is charging you top dollar to take you a short distance and is the same for many of the tuk tuk drivers they keep near by.
The pros: Clean bed, white sheets, clean linen, comfortable room, room safe, fridge, housekeeping, free tuk tuk to the main road and the the driver is very friendly, though note comment in cons also
The staff were friendly when approached but didn't go out of their way to help, not even with the bags to get in the door or to your room. The day i checked out i came back soaking wet from a huge down pore and asked politely for a towel to dry off. the Young girl on reception said i could not have one since i had checked out already. i guess they had my money so didn't give a stuff any more. i was really shocked that she didnt care enough about another human being to give them a simple towel when i was clearly in need of one.suffice to say i wont bother going back here again.
Tuk-tuk service was a pipe-dream. the tuk-tuk only takes you to the main road, not to any BTS station, and definitely not plying the Pratunaum market area.
It is a 5 minute walk to the Phaya Thai BTS station, along a railway track that is still in use, and along quite a number of houses. Convenient, but forget about trying to take the Airport Link and dragging your luggage in. The stones and broken glass on the ground, it would kill the wheels and be very difficult. The staff gave me no help to get to the station at a reasonable cost when i needed to rush to get to the airport. they instead flagged down "their tuk tuks guys" who wanted 180 baht to go to the station a trip that had cost me only 40 baht earlier that day. when i explained i only had 200 baht left and needed 150 of that to get the express train (time restraints) to the airport they did not care one bit, even though i was clearly getting upset about missing my plane. The taxi drivers were no better at this time, though i must mention some of their behavior was due to it raining at the time. On a side note there was a lovely Thai man there picking up and dropping off some clients from the airport and he helped me out immensely.
Luggage are kept unattended in the small area in front of the elevator. Luckily i did not lose anything but no one bothered checking i had taken the right suitcases or not, and i had two that didnt match. You would think they might blink an eye at that but no.
Walls are so thin and house keeping are not courteous in the morning to think that people might still be sleeping instead calling out to each other often from other rooms from 7.30am. Guests of course can also be very discourteous.
The breakfast was a basic affair - continental and thai and everything was cold both days i ate there, even the fried eggs that just came from the kitchen as though they had just been cooked, but they certainly hadnt been. this left me very disappointed.
The room was clean and ok for a single traveler (or a couple) but I wouldn't recommend it for a family. The bathroom was again average but had a bad smell and I had to keep the bathroom door closed at all times to prevent the smell from coming into the room.
I would not stay here again.